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Customer Service Follow Up

Location:
Tamarac, FL
Salary:
35,000.00
Posted:
March 12, 2024

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Resume:

JOANNA LYNN DELEON-COLONNA

**** ******** **** ******

Tamarac, FL 33321

954-***-****©

Email: ad4ade@r.postjobfree.com

OBJECTIVE To bring my expertise in customer service, office duties and excellent people skills and superior communication skills to an organization that requires a multi-tasking, highly motivated, and detail oriented, energetic person, who is willing to learn all aspects of the company. I am a team player while managing multiple priorities and initiatives. I realize the importance of my job, being at my workstation as scheduled, and am computer literate. I am willing to learn any computer programs the company utilizes as well.

PROFESSIONAL

EXPERIENCE

Foreclosure Sales Paralegal

Greenspoon Marder LLP - Fort Lauderdale, FL

April 2022 to January 2024

Litigation Department, Draft Motions for Substitution of Party Plaintiff, Motion for Gal, Motion for Judicial Clerk Default, pull Non-Military - SCRA, Notice of Hearing etc. Draft proposed Orders and upload to CMS or MapQuest.

Post Judgment Department Prepare and submit instructions for upcoming sales. Prepare various motions, such as Motion to Cancel, Motion to Reset and Motion to Vacate Sale, Motion to Issue 3rd party funds. Follow-up with sales date, certificate of title and forward third-party funds to the client. Receive and prepare BIDS, AOM, Affidavit of Additional Advances. prepare Notices of Sales, review court dockets for 67 counties in Florida. Ensure that all parties receive notices, including opposing counsel, clerks and e-file. Responsible for individual client workloads, updating foreclosure status, requesting necessary documentations, keeping clients updated as to the proceedings. Working with various departments to obtain the best results for clients as well as the organization. Knowledgeable of BKFS, TEMO, JAWS, PERFECT PRACTICE, CASEAWARE

January 2022 to April 2022

Diaz Anselmo & Associates - Plantation, FL

Foreclosure Specialist -Sales

My priority in foreclosure sales. Updating company and client systems with new sales dates; received either judgment entered or ordered by resetting foreclosure sale. Handling objections, client cancellation request, proceeding with foreclosure. These are handled with a motion filed, setting hearings or emails for the judicial assistant to the judge. Follow up on my caseload daily. Run military and bankruptcy searches. Prepare notice of sales and ensure publication of public foreclosure sales. Request and prepare bid for foreclosure sale. Knowledgeable of BKFS, TEMO, Perfect Practice, e portal, docket search for all 67 counties. Marinosci Law Group - Fort Lauderdale, FL

June 2021 to August 2021

Sales Paralegal

My priority work is to handle foreclosure sales, update clients with sales results or if a sale has been canceled. Filing Motions to Cancel or Reschedule Foreclosure sales. Upload proposed order to appropriate online portals or through E filing portal for the state of FL. Prepare sales packages, send off with clerk fees. Prepare Notice of Sales, file and send notice to the paper for publication. Follow up with the county docket for clerk issue NOS. Follow up on objection to sales. Upload Recorded Certificate of Title, send out disbursement checks to the client for third party funds received from the clerk. Knowledgeable of LPS-

BlackKnight/Vendorscape/Tempo/CaseAware. Chronologies Accept/distribute FED/Ex-UPS-USPS packages & US mail. Assist with Original Documents. Service emails for the firm.

December 2020 to June 2021 RAS LAVRAR

Client Service Department

Debt collections in the client service department

March 2019 to August 2020 Marinosci Law Group

Administrative Assistant/Receptionist

Established working relationships with colleagues and lawyers Greet guests/new hires/current personnel/Answer phone calls, take notes/messages and redirect calls to the proper individuals Knowledgeable of LPS.

BlackKnight/Vendorscape/Tempo/CaseAware

Able to assist with payoff/reinstatement, service email for local office, assign paralegal and attorney for incoming Bankruptcy files E-file pleadings Accept/distribute FEDEx-UPS-USPS packages & mail provide administrative legal support to lawyers who require assistance

April 2017 – August 2018 Padgett Law Group

Legal Assistant

Post Judgment Department

Notice of Sale:

Prepare Notices of Sales, review court dockets for approximately 22 counties Ensure that all parties receive notices, including opposing counsel, clerks and e-file, responsible for individual client workloads, updating foreclosure status, requesting necessary documentations, keeping clients updated as to the proceedings Working with various departments to obtain the best results for clients as well as the organization

Closing files upon foreclosure completion

July 2016-February 2017 Kahane and Associates PA

Administrative Assistant/Receptionist

Established working relationships with colleagues and lawyers Greet guests/new hires/current personnel

Effectively communicate with clients, colleagues, associates and partners, answer phone calls, take notes/messages and redirect calls to proper individuals. Perform initial screening of clients Knowledgeable of LPS/Vendorscape/court dockets for all 67 Counties in Florida. Accept/distribute FED/Ex-UPS-USPS packages & mail. Assist with closing files (closing letters, pull apart the hard file, scan, all office duties as needed) Provide administrative legal support to lawyers who require assistance E-file pleadings

November 2009 - 2015 Choice Legal Group, P.A. (formerly Marshall C. Watson, P.A) Fort Lauderdale, Florida

Post Judgment Department January 2013 - 2015

Notice of Sale:

Prepare Notices of Sales, review court dockets for approximately 22 counties. Ensure that all parties receive notices, including opposing counsel, clerks and e-file. responsible for individual client workloads, updating foreclosure status, requesting necessary documentations, keeping clients updated as to the proceedings Working with various departments to obtain the best results for clients as well as the organization

Closing files upon foreclosure completion

October 2011 - January 2013 Marshall C. Watson, P.A. Client Relations

Answer phones averaging 100+ calls daily from defendants, tenants, Opposing Counsels, JAs, clients, HOAs, and various parties. Liaison between attorneys and clients making sure all parties and calls are handled in a professional manner. If unable to assist the caller, I will find the proper department. Worked on audits for Aurora. Request documents from the Courts for OCC Audits. Work with Client Systems and assist with LPS events that need to be acknowledged. Assist the front desk as needed and interact with other personnel and supervisors throughout the day. November 2009 – October 2011 Marshall C. Watson, P.A. Group CCS

Assist in answering multi-line phones, send and receive faxes and routing to correct files including, but not limited to, paralegals and attorneys. Upload documents into Newtrak/Vendorscape. Meet and greet clients, opposing counsel, mortgage lenders and defendants dropping off documents or responses and data entry. EDUCATION Northeast High School

Oakland Park, Florida

1987 Graduate Fox Tech Vocational & Technical School San Antonio, TX

CERTIFICATE. University of Central Florida

UCF Continuing Education

Certificate of Completion Explore a Career as a Paralegal Certificate received June 3, 2022



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