Customer Service Call Center
Resume:
Leslie Thomas
Customer Service Professional
Houston, TX 77068
ad4ad6@r.postjobfree.com
Experienced in customer service experience in a transaction-based environment such as a call center or retail location, proven abilities in displaying empathy and compassion to customers. Skilled at problem solving,customer service,call center,Microsoft Office applications (Word/Excel/Outlook) sales,and cashiering.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Dispatcher/Customer Service
Access2Care - Houston, TX
July 2023 to February 2024
As a dispatcher on the phone I worked with customers to Schedule their doctors appointments for dialysis also was trainer for the new hire classes coming in to help with our daily basic call volume due to my supervisor experience which the previous job.
Customer Service Retention Specialist
NRG Energy - Houston, TX
May 2022 to May 2023
This supervisor position allowed me to focus on the customer issue to be resolved with integrity taken accountability of any errors of the company behave with a resolution to satisfy the customer needs.
• Provided assistance to clients
• Answered phone and assisted customers with changes
• Created customer appointments
• Scheduled reservations for customers
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
Work at Home Agent
iQor - Summerville, SC
January 2019 to February 2022
• Answer inbound calls and greet customers with energy and enthusiasm.
• Respond to customer inquiries regarding their home insurance.
• Build lasting relationships with clients,customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution or escalate more complex issues to the appropriate area for solutions.
• Communicate and follow instructions for one call customer resolution of various customer inquiries and concerns.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our client’s products and services with data entry. Customer Service Office Representative
Walmart - Summerville, SC
September 2016 to December 2018
• Respond professionally to complaints and compliments from customers.
• Ensure displaced merchandise are returned to their positions on the shelf.
• Maintain a balance cash drawer.
• Activate phone cards,gift cards, and money order request.
• Providers support services via phone,emails,and post from customers.
• Give quick response to customer inquiries,while troubleshooting sale inquiries.
• Adhere to safety procedures in ensuring the security and safety of customer within store.
• Responsible for verification of customer and setting up their accounts,processing forms,orders,application and request made by customers. Education
Dipolma
Carver High School - Memphis, TN
August 2011 to May 2015
Skills
• Picker/ Front desk (1 year)
• Customer Service (2 years)
• Call Center (2 years)
• Microsoft Word (2 years)
• Excel (1 year)
• Communications Skills (2 years)
• Sales Experience
• Cashiering
• Front desk
• Computer literacy
• Microsoft Office
• Computer Skills
• Typing
• English
• Troubleshooting
• Administrative & Business Operations (2 years)
• Accounting
• Customer service
• English
• Communication skills
• Microsoft Word
• Typing
• Supervising experience
Certifications and Licenses
Customer Service
September 2016 to February 2022
Customer service representatives at Walmart
Communication Skills
Assessments
Customer service — Proficient
February 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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