Casandra Farrow

Education:

Grambling State University-Grambling, LA

B.S. Business Management

Southeastern Career Institute-Dallas

General Paralegal Practice Certificate, ABA Approved Program

Professional experience:

CMS/Pilot, Richardson, TX February 2021-June 2021

Claim Processsor

. Processed disaster claims via weather related freeze across the USA

. Contacted customer to set up appointments for the adjuster to go out to the home to view

Damages with the client and give estimates

. Map out location/ triage to assist the adjuster with available times to move from one location

To two to three different clients in shortest and accurate routes

. Providing ladder assistance, if needed and scheduling those also

Iconma/Dallas, TX March 2019-August 2020

Data Entry Specialist

. Operated keyboard to enter data into computer on eight and ten hour shifts – no contact with

Client/customers

. Use of numeric/alpha keys in order to accurately key data from source documents into computer

Following format displayed on screen

. Meeting quality and productivity goals

. Worked under pressure, speed with accuracy and high level to attention details

. Self-Motivated with getting the job done

CMS/ Pilot, Richardson,TX August 2017-Oct 2017

Customer Service Claims Rep

Processing claims for catastrophes victims due to Hurricane Harvey via checks

Making sure clients address were correct for Fed Ex mailings

Verifying Fema Information for Government status

Answering incoming calls concerning claims and coverage

ABM, DFW International Airport February 2017- August 2017

Passenger Service Assistant

Responsible for transporting passengers needing wheelchair assistance both inside and outside the airport terminal

Assist in lifting passengers requiring assistance in and out of carts and/or aircraft passengers seats

Effectively operate current technology required to track and process work orders

Identify the needs of customer and discuss with the best possible option for their comfort while being transported in the chair

Perform equipment Pre-Ops check at the beginning of the shift in accordance with the environmental Safety & Health manual

Adhere to all ADA and Air Carrier Access Act non-discrimination requirements

Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, manager, etc

Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities

Miscellaneous duties as assigned

PNC Bank Richardson, TX June 2016-Sept 2016

Data Entry Specialist

Worked with state-of the-art systems, workstations and data entry terminals in a high production and time sensitive environment with high quality standards with speed, consistency and accuracy in order to produce expedited, streamlined information for customers of both client and bank partners.

Interprets and processed a variety of transactions in a productive environment.

Adheres to production schedule to ensure completion of tasks by required deadlines.

Categorization and quality assurance of batches, the preparation of work to be keyed.

Keying EOB’s or verifying OCR data in the production system.

Claim and check level balancing.

HMS Health Management Systems Inc Irving, TX Feb 2016–Mar 2016

Customer Service

Contact large carrier groups to obtain eligibility information from internal lead sources and update the data into internal system.

Answer incoming calls from providers, recipients, and other entities in relation to insurance coverage.

Make outbound calls to various carriers to obtain eligibility information.

Research eligibility information online with various carriers and update the state eligibility system.

HUB Coppell, TX Aug 2015 - Oct 2015

Customer Service

Responsible for answering telephone call inquires (inbound/outbound) and promoting good will with customers.

Relies on instructions and pre-established guidelines to perform the functions of the job designed to help representatives achieve our goals.

Maintains at least minimum proficiency results for productivity (required to process data entry in addition to calls) and quality of work performed.

State farm, Irving, TX Jan 2014 – May 2015

Customer Service Claims Rep

Taking inbound calls from Insurance clients concerning catastrophes that has accrued

In their homes or flooding of automobiles in the state of Florida

Verified insurance policy and declarations according to the underwriters state guidelines

Processed claims, assigned claims numbers via State Farms date system

Bank of America Jul 2012 - Mar 2013

Mortgage Loan Closer

Preparation of Modification closing packages, coordinating with a title vendor to assign a notary to assist customers with document signings.

Conducted quality checks on signed documents, sending signed documents to an internal partner to be imaged in a loan file and working with an internal business partner to ensure that the modification is executed correctly

Tracked loan payments and ensuring that all documentation is correct and up to date

Ensured that the mortgage loan as a whole meets all the mortgage compliance regulations

Managed a high volume of work within a time sensitive process

Bank of America Tampa, FL Mar 2012 - May 2012

Data Entry / Payoff Processing Associate

Processed accounts payable that ensured high speed of each transfer

Posted payoff to each mortgager on a daily basis

Produced weekly/monthly reports on company’s spread/work sheets

Processed incoming mail for daily posting in timely manner

Used Microsoft shared spreadsheet, AS 400, Demand Payoff system

Harvard Risk Management Dallas, TX Jan 2012 - Mar 2012

Customer Service Representative

Processed out bound calls from dedicated call list to Decision makers of said

Companies to advise of benefits available to them our Identity Theft workshop

Made appointments and input information on spreadsheets and the executives Calendars

Advised executives of appointment times and responsible party they would be meeting with.

System One/NdeX Addison, TX Mar 2010 - Jan 2011

Data Entry Representative / Loan Modification Clerk

Processed modified loans for borrowers that were in foreclosure status.

Entered data into their (.nex) system by updating modified loans with new Deadlines and percentage rates.

Processed loans via 2 day fed/express

Client Service Specialist

Answered incoming calls from our clients to check foreclosure status and

Provided fees and costs for reinstatement purposes

Processed ( per client requests) stops, holds, postponement of fore closured Loans for reinstatement purposes prior to sales date for the states of TX,GA,CA.

Ensured that all loans were process by end of business day

Viewed all messages from previous day to ensure all updates were processed via vendors cape system used.

Direct Energy, Ennis, TX Feb 2008 - Feb 2009

Customer Service

Answered incoming calls from energy customers concerning their electric bills, processed payments, advised of current status while updating records.

Processed reconnects, disconnects, transfer of service, new service for commercial accounts, verify connection dates, as well as move outs.

Provided customer service assignments for different clients.

Data entry specialist

Walmart Mail Services Carrollton, TX Nov 2007- Feb 2008

Customer Service

Provided mail order services for client’s prescriptions while giving valuable information of insurance needed, refills, doctor info with excellent service.

Processing orders for delivery via best way for customers

Direct Energy Ennis, TX Feb 2008 - Feb 2009

Customer Service

Answered incoming calls from energy customers concerning their electric bills, processing payments, advising of current status while updating records.

Processed reconnects, disconnects, transfer of service, new service for commercial accounts, verify connection dates, as well as move outs

Provided customer service assignments for different clients

Data entry specialist

SBA Fort Worth, TX Mar 2006 - Jan 2007

Assistant

Used the “Auto Docs” computer program, created disaster loan closing documents, ensuring that all necessary documents, including specific notations were created in accordance with the instruction in case files.

Requested appropriate collateral files from cashier, reviewed, to ensure all documents were accurate, processed any address changes or servicing office changes to compare to original or modified loans.

Used several computer-tracking systems, including the ALCS, DCS and LCS to track were about of a particular case file either within or out of legal dept.

The Jackson Law Firm Dallas, TX Completed 120 Hrs.

Paralegal Extern

Learned hands-on-training working with highly profile lawyers while working very closely with their lead paralegal to learn and maintain the overall work of a professional paralegal

Preformed daily duties, including handling clients hands on along with answering the phone with correct questions and answers for potential clients

At&T Communications Dallas, TX May 1986 - Feb 2005

Customer Service Associate

Responded to customer inquiry calls using training ability to identify their needs and problems while answering as many as 65 calls per day regarding their phone bills

Demonstrated ability to listen effectively to customers to resolve their problems while successfully defusing angry customers by using patience, excellent listening skills.

Researched information concerning company products/services and conferred with appropriate technical staff.

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