J. Gordon Baker

**** ****** **. • Denver Colorado 80214 • 303-***-**** • ad4act@r.postjobfree.com

OBJECTIVE

• To obtain a challenging position in a dynamic work environment, which requires skills in interpersonal and Group communication, problem solving, and time management. SUMMARY OF QUALIFICATIONS

• Extensive experience in customer and employee relations, recruiting, and management.

• Proven an effective leader and able to handle multiple tasks on a daily basis.

• Excellent skills in problem solving and conflict resolution.

• Dedicated, goal-oriented individual with a strong work ethic and desire to continually learn. EXPERIENCE PROFILE:

Olgoonik, Denver, Co.

--- Product Coordinator 05/23 to Present

• Aided project managers overseeing projects for a broad range of construction projects.

• Assisted in bid phase by contacting vendors and subs, maintaining spreadsheets, cost data, etc

• Worked with project managers on resource planning, availability and allocation according to project portfolio requirements.

• Produced, reviews and submits project submittals.

• Coordinated internal resources and third parties/vendors.

• Created and maintains comprehensive project documentation.

• Produced submittal logs from the contract documents and ensured that all project submittals are completed in a timely manner.

• Updated project schedules

• Performed quality assurance as required.

• Participated in team's post project lessons learned and performance reviews.

• Purchased and shipped materials as needed.

• Occasionally lifted and or move up to Work Environment/Location: General office environment CenturyLink/Lumen, Denver, Co.

--- Product Manager/Engagement Manager II 10/12 to 01/23

• Discuss and document project expectations and measures of success with the assigned project manager.

• Develop Statements of Work for the project and discuss expectations, measures of success, and project due dates with the customer.

• Issue and verify orders for accuracy and provide data directly to the designated project team members.

• Issue CPE equipment orders and oversee unregulated technician hours for the installation of the CPE equipment.

• Designate project team member to track equipment orders to ensure ship dates meet customer due date expectations.

• Address all customer-pricing questions.

• Participate in all project meetings.

• Communicate all project scope changes internally and negotiate new project due date with the customer for all major scope changes.

• Manage customer changes, and negotiate them with the project team, as well as order due date changes, and negotiate available resources.

• provide project feedback upon completion.

• Reason for leaving: Workforce Reduction

Trizetto, Greenwood Village, Co.

---Customer Delivery Lead 10/11 to 10/12

• Handle and coordinate implementation projects and complete them within a timely manner. Possess general understanding of the Healthcare market and TriZetto products with specific knowledge of products used by client.

• Use knowledge and experience in hosting infrastructure and client infrastructure to support the day-to- day operations for a single small to medium sized hosted customer and/or provide secondary backup for a large, hosted customer.

• Understand and/or document client’s business requirements and escalate issues appropriately. Based on understanding our organizational culture and policies, select and determine appropriate level of resource utilization.

• Use interviewing, listening, and observation skills to gather information and understand business needs communicated by client(s).

• Accurately communicate events at the client level with internal staff in a timely manner.

• Team with senior Customer Delivery staff to build skills and prioritize tasks from clients.

• Facilitate client technical meetings.

• Reason for leaving: opportunity for advancement with CenturyLink LEVEL 3 COMMUNICATIONS, Broomfield, Co.

—Project Manager 11/06 to 10/11

• Responsible for Project Management duties related to planning, directing and coordinating activities for customers requesting Wholesale Voice, Data and IP services under the SI Channel within the CPM organization.

• Accountable for overall project implementation of customer projects, managing aggressive timelines, coordinating deliverables and interfacing with internal groups and providing status updates to customers and management.

• Ensuring project goals and objectives are accomplished by using best practice methodologies.

• Strong technical background in Data, IP and Voice services and excellent project management skills.

• Excellent interpersonal communication skills (verbal and written); ability to manage multiple tasks simultaneously and a professional demeanor/attitude.

• Experience in interfacing with internal and external customers with a proven track record toward effective management of the project/customer expectations.

• Develop and implement effective management and leadership training programs.

• Granite WebXing experience, both Install as well as Disconnect inventory.

• Experience with provisioning all digital bandwidths and the transmission concepts/structure of SONET and SDH services.

• Working knowledge telecommunication infrastructure configurations, offnet access provider network interfaces and network configurations, customer provided equipment, intelligent network elements such as digital cross connect systems.

• Understanding of telecommunication’s digital hierarchy, digital transport network architectures, fiber optic network components and configuration.

• Reason for leaving: opportunity for advancement with Trizetto ICG COMMUNICATIONS, Englewood, Co.

—Switch Provisioning Engineer III 05/00 to 09/06

• Management of ICG Communications interoffice data entry program.

• Conduct new hire Orientation Presentation Manuals.

• Develop and implement effective management and leadership training programs.

• Maintain relationships with local and national LEC’s and CLEC”S.

• Conduct investigations related to billing discrepancies.

• Management of numerous departmental markets.

• Planning and development of various employee resource tools.

• Build relationships with local and interstate vendors.

• Work directly with LEC’s, CLEC provisioner’s as well as management staff.

• Work with Directors and Management Team to fulfill the goals and ideals of the Company.

• Reason for leaving: opportunity for advancement with Level 3 Communications EDUCATION

UNIVERSITY OF NORTHERN COLORADO, Greeley, Co.—Graduated Bachelor of Arts • Major in Geography • Departmental Honors AIMS COMMUNITY COLLEGE, Greeley, Co.—Graduated

EMT Basic, EMT Intermediate • Departmental Honors

COMPUTER SKILLS

Windows 2000 & XP Professional, Microsoft Word, Excel, Program Manager, PowerPoint, Access, Outlook, Publisher, ADP, ReportSmith, HRIS & Groupwise Xpercom, Web Xng, Aardvark, Artis, FMS, BPMS, ONYX., QNXT

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