Customer Service Administrative Assistant
Resume:
Crystan Crayton
Bedford, OH *****
*********@*****.***
Work Experience
Medical Records Coordinator HIM
Altimate Home HealthCare - Shaker Heights, OH
February 2023 to November 2023
· Performed maintenance of all reports and statistics affiliated, daily, weekly and monthly, with patients and staff (i.e., Passport).
· Strong communications with schedulers, authorization team, and intake referral resources as well as physicians' offices and Emailed all office staff daily, for continuation of schedule and authorizations. Scanned and faxed all document requests.
· Ability to pull records for audits, quality and insurance reviews. Remote Customer Service, Follow Up Hospital Billing Revenue Group - Cleveland, OH
December 2021 to February 2023
· Navigates through multiple applications and windows efficiently. (e.g., Epic).
· Demonstrates critical thinking, problem solving, and interpersonal communication.
· Obtained skills regarding insurance benefits, coverage information.
· Retrieves claims and EOB information, knowledge of Availity, MITS and Spot. MD- Medical Receptionist
Faith Medical Associates, Dr. Lakanathan Anand MD - Bedford, OH September 2020 to December 2021
· Prioritize multiple tasks, calls, liaison for external and internal patient triage.
· Managed schedule and calendar for physician, patients, and new registrations.
· Intermediate skills with clinical software, eClinical works, Microsoft, Outlook.
· Knowledge of medical terminology, ability to explain procedures clearly, easy. Administrative Assistant
Lajeans Mental Health Boutique - Bedford, OH
September 2020 to October 2021
• Managed and maintained communication with patients, problem solving skills.
• Handled all provider and emails, correspondence and faxes.
• Implemented routine drug screenings and outpatient appointments.
• Managed pre-registration and intake workflows successfully daily. Education
Bachelor's Degree in Science Healthcare Management Colorado Technical University - Colorado Springs, CO October 2016 to February 2020
Skills
• EMR Systems
• Medical Office Experience
• HIPAA
• Calendar Management
Assessments
Attention to detail — Proficient
November 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service fit — Proficient
May 2023
Measures the traits that are important for success for customer service roles Full results: Proficient
Administrative assistant/receptionist — Proficient July 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Protecting patient privacy — Proficient
February 2023
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Office manager — Proficient
May 2023
Scheduling and budgeting
Full results: Proficient
Work motivation — Proficient
November 2021
Level of motivation and discipline applied toward work Full results: Proficient
General manager (hospitality) — Proficient
May 2020
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Verbal communication — Proficient
May 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Medical terminology — Proficient
September 2023
Understanding and using medical terminology
Full results: Proficient
Medical receptionist skills — Proficient
May 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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