CAROL L ESSER

Mohrsville, PA *****

610-***-**** ad4abi@r.postjobfree.com

Professional Summary

Organized and dedicated administrative professional with successful experience in fast-paced office settings providing exceptional customer service. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision. Self-motivated work ethic to perform effectively in independent or team environments, seeking and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Effective at setting up weekly procedures for 2-4 surgeons in a busy practice.

Skills

Management; Organized; Detail Oriented;

Microsoft office, Microsoft word; Dictation; QuickBooks;

Payroll; Windows; Letter Composition; Typing speed 95wpm; 10key; Scanning

Skills; Strong organizational abilities

Correspondence Writing

Patient Database maintenance

Scheduling Tests and Procedures

Staff Leadership

Administrative Office Duties

Patient Relations

Appointment Scheduling and Confirmation

Timely Processing

Schedule Coordination

Office Coordination

Patient Health Information

Facility Coordinating

Work History

04/2022 to Current

Surgical Scheduler Coordinator - Keystone Urology – Lancaster PA

Resolved scheduling conflicts to maintain high-quality patient services.

Expertly managed planning, scheduling, and coordination of outpatient procedures; Handle FMLA paperwork processing and payment collection.

Arranged pre-operative and post-operative appointments for surgical patients.

Educated patients about surgeries and provided treatment plan documentation.

Collated pre-operative lab and imaging results to facilitate surgery planning.

Updated patient records to reflect upcoming surgeries and medical histories.

Coordinated with facilities to set up surgeries for 2 surgeons.

Updated daily operating room calendars with accurate appointment schedules.

Greeted and interacted with patients to provide information, answer questions, and assist with appointment scheduling.

.

11/2018 to 03/2022

Home health aide - Red Lion Health Care

Assisted with dressing, grooming, and feeding needs, helping to overcome, and adapt to mobility restrictions.

Performed laundry, grocery shopping and other light housekeeping duties.

Provided mobility assistance such as walking and regular exercising.

Assisted to support independence and well-being.

Completed entries in logbooks, journals, and care plans to accurately document and report patient progress.

Provided transportation and appointments management.

07/2021 to 03/2022

CVS Specialty Pharmacy

* Assisting patients with filling specialty medications, dealing with

pharmacists/pharmacies

Dealing with doctor offices to for refills on medication

Dealing with insurance companies regarding payments, deductibles with life sustaining medications

Dealing with Medicare and Medicad

Dealing with FedX; UPS and USPS for delivery dates and times

.

11/2017 to 11/2018

Office Manager/Office Coordinator - Iron Valley Real Estate-

Communicate with homeowners; builders; managed/tracked client orders; supervise installation to ensure quality; address clients concerns/complaints.

Process all incoming files, assist agents when needed, handle all scheduling of closings, reconcile AP/AR, handing daily deposit, Processed all check for agent upon completion of settlement.

Evaluated programs and monitored implementation and compliance with regulations with the State.

Skilled at working independently and collaboratively in a team environment.

Self-motivated, with a strong sense of personal responsibility.

Worked effectively in fast-paced environments.

11/2016 to 11/2017

Administrative Assistant -Steel City Real Estate – Bethlehem PA

To Jennifer, Owner, make sure all files were in order; handled all settlements, assisted agents in house with listings, issues and settlement.

Handled all bank deposits as well as agents checks upon settlements, worked closely with in house title company as well as in house property management company.

Greeted guests in with friendliness and professionalism.

Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.

Developed and maintained filing systems to facilitate easy access to information.

Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.

Created and distributed agendas for meetings and conference calls as part of meeting preparation.

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

03/2016 to 11/2016

Local Office Coordinator/Manager - Coldwell Banker Hearthside -Allentown PA

Handle all files from listing to pending to settlements, update and maintain daily spreadsheets, process settlements, responsible for all new agent paperwork.

Managed and motivated employees to be productive and engaged in work.

Accomplished multiple tasks within established timeframes.

Maintained professional, organized, and safe environment for employees and patrons.

Cross-trained existing employees to maximize team agility and performance.

Onboarded new employees with training and new hire documentation.

01/2014 to 03/2016

Administrative Assistant -Keller Williams Realty Elite -Wyomissing PA-CLOSED

Input listing into trend, pend listing, do weekly reports on active and sold, maintain all listings, prepare files for settlement, attend settlements, if necessary, AR/AP, handle all escrow checks, Prepare agents commission checks, daily bank deposits, reconciliation.

Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.

Restocked supplies and placed purchase orders to maintain adequate stock levels.

Scheduled office meetings and client appointments for staff teams.

Created and maintained databases to track and record customer data.

Assisted development and implementation of new administrative procedures.

02/2012 to 01/2015

Surgical Coordinator - Campanella and Associates Eye Care – Reading PA

Schedule patient for upcoming Cat surgery and follow-up appointments, take payments on account, verify insurances, obtain referrals, obtaining records for the

specialist from surrounding hospitals and doctors, obtaining records through EPIC, answering phones, general filing.

Coordinated with facilities to set up surgeries for 2 surgeons.

Arranged pre-operative and post-operative appointments for surgical patients.

Updated patient records to reflect upcoming surgeries and medical histories.

Expertly managed planning, scheduling, and coordination of outpatient procedures.

Educated patients about surgeries and provided treatment plan documentation.

Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.

Resolved scheduling conflicts to maintain high-quality patient services.

Communicated surgery requirements to nursing teams for smooth operation delivery.

Performed various administrative tasks by filing, copying and faxing documents.

Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

01/2009 to 01/2012

Patient Access Administrator Asst. /Associate -Ephrata Community Hospital

Registration Associate

Payroll, FMLA paperwork processing, collection of payments from patients

Scheduling patients for upcoming surgeries and procedures, Medictech

Absenteeism tracking, scheduling, filing of confidential information, attending meetings, taking notes and distributing appropriately, setting up appointments, interviews, listing new positions, processing paperwork for transfers.

Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

Providing excellent customer service by promptly answering patient inquiries.

Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

Education

Graduate 1987

Governor Mifflin High School

REFERENCES

Available Upon Request

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