CONSTANCE R. WILSON **** W. **ST PL ., FLR * CHICAGO, IL 60623

Email: ad4a9n@r.postjobfree.com Phone: 773-***-****

I have a diverse background in administrative support, with experience in both the federal government and private sector. I have strong skills in time management, attention to detail, and communication and I can adapt quickly and work well under pressure, making myself a valuable team member. My career goals include roles such as Administrative Support Specialist, Administrative/Executive Assistant and Secretary. I possess strong skills in various computer systems, including Microsoft Office and Lotus Notes, and have experience with tasks such as data analysis, contract administration, and event coordination. I have 3 years college education in Computer Information Systems.

• Ability to prioritize work as a team member as well as work with minimum of supervision.

• Sharp, innovative and a quick learner with a proven ability to adapt quickly with accuracy and attention to detail.

• Enthusiastic, reliable, responsible and excellent communication skills.

• Interact well under pressure.

• Dedicated to giving best efforts in situations.

• Willing to take on additional responsibilities and challenges

• Displays excellent time management with high attention to detail

• Strong attention to detail, customer service and listening skills; highly motivated, creative and flexible

• Possess effective planning, organizational, communication, presentation and interpersonal skills

Skills

• Working knowledge of Lotus Notes, PowerPoint, Microsoft Access, Data Ease, WordPerfect, Microsoft Word and Works, FileMaker Pro, Microsoft Excel, Trans Act, Outlook, Lotus Notes, CTI and PAY (R Cash & Lockbox) and calendar management, Gallagher, Brivo.

• Working knowledge of various computer systems.

Experience

ProSidian Consulting, LLC & Precise Information Systems and Professional Services, Chicago, IL

Oct. 2014 - July 2015 & July 2015 – PRESENT (40 HRS/WEEK)

Administrative Support Specialist – US FEDERAL GOVERNMENT (GSA)

Support 5-6 managers in the GSA Office.

• Maintain professional appearance of front desk and waiting area.

• Communicate professionally and politely.

• Operating a central phone system, receiving and directing calls to Government personnel within the facility and answering general questions.

• Recording and transmitting messages; keeping records of calls placed; providing information to callers and visitors; making appointments; keeping a log of visitors; and issuing visitor passes and updating records and logs in a web-based platform as events occur.

• Receiving incoming service calls from building tenants, relaying requests to proper building maintenance personnel and following up with the proper service request documentation.

• Prepare and distribute daily reports of service calls to appropriate building managers.

• Analyze data to determine types of calls that increase or decrease: or repetitive calls that indicate further investigation. Alert mgmt. about urgent or unused calls.

• Respond to requests for information concerning office procedures and determine which requests should be handled by the client government agency’s appropriate staff member or other offices.

• Log each building service request into the applicable computer program.

• Providing receptionist, faxing, and copier/duplicating functions.

• Coding and filing documents according to accepted government filing plan.

• Opening, sorting and distributing mail for the effective operation of the facility, including time stamping mail. Addressing and mailing packages and envelops. Reroute misdirected mail.

• Receiving and confirming conference room reservation requests. Maintain conference room calendar and make arrangements for conferences and meetings. Assemble established background materials as directed. Oversee use of EMS Lite conference room software or other audio/video needs. Communicate applicable fees, if required.

• Review outgoing materials prepared by COR or designee for typographical accuracy, proper format and internal consistency. Composed, proofread and finalized all relevant correspondence, i.e. letters, reports, shipping, contracts, labels, memos, etc. and expedited to all relevant recipients.

• Maintain recurring internal reports such as after hours and weekend access reports, directories, phone lists, and office equipment listings, and correspondence controls.

• Provide contract administration on all relevant company legal agreements for validity and update file system with appropriate copies and process thru on-line system all contract information that needed to be retained and check for language and completeness for all included parties and route all contract to collect signatures.

• Maintains office supply inventory electronically and notifies when supply is low. Requisition supplies as directed by COR or designee. Notify procurement of correct supply orders.

• Processing security clearance paperwork for contractors working on Government functions. Assure that proper clearances are obtained. Distribute personal history form to applicants and explain

ORACLE Corp. - inSync Staffing, Chicago, IL.

April 2016 – Nov. 2016 (40 HRS/WEEK)

Administrative Assistant

• Greet guests in a professional manner. - Answers and routes incoming phone calls for 10+ lines. Manage corporate directories for additions/deletions. - Oversee security procedures (including badge disbursement) with facility management. - Label and send out interoffice mail via bulk mail & UPS. - Deliver and sort UPS/FedEx/DHL packages and daily mail.

• Provide daily support to office employees. May coordinate appointments, information to and from callers, perform file maintenance, order office supplies and coordinate incoming and outgoing mail and deliveries. Operate automated office equipment.

• Provides support in a variety of settings. Works within defined procedures and routines with limited autonomy. Problem solving includes basic research and verification only. Accountable for achieving objectives for self and contributing to the work of others. Excellent communication skills.

• Updated file system with appropriate copies and processed thru on-line system all information that needed to be retained.

Deutsche Bank – RREEF Mgmt. & Scudder Inv., Chicago, IL Jul. 2002 – Dec. 2010 (40 HRS/WEEK)

Administrative Assistant

Support the Office Manager and 2-3 Executives when needed.

• Performed a variety of routine clerical, reception, office support functions and other related duties as required. Received assignments from senior support personnel.

• Responsible for maintaining office filing and record keeping systems, reconciling and approving invoices; enters, edits, and retrieves data from computer. Processes forms such as expenditure claims, employee time sheets, deposit forms, courier distribution logs, mandated cost reports, purchase requisitions; online supply orders. Maintains records, confidential files and other related information for department needs.

• Utilizes computer to produce letters, memos, spread sheets. Completes forms, requisitions and other documents. Create pamphlets, flyers, manuals, and handbooks.

• Composed, proofread and finalized all relevant correspondence, i.e. letters, reports, shipping, contracts, labels, memos, etc. and expedited to all relevant recipients.

• Answers and routes telephone calls; answers inquiries from parents, staff and students; directs clients to appropriate resources. Acts as office receptionist greeting visitors; coordinates meetings for supervisor; provides materials, and initiates requests for information when required; handle correspondence for Lincoln Property (office of the building); prepare keycard and phone/voicemail access for all employees.

• Coordinates meetings and special events by reserving rooms, arranging for refreshments and equipment; duplicates, sorts and prepares bulk mailings. Maintains departmental calendars, coordinates conference room reservation schedules, distributes faxes and FedEx; sorts, distributes, and redirects mail. Maintains inventory of office supplies, operates and maintains office equipment.

WGN Television Station, Chicago, IL July 2000 - July 2002 (40 HRS/WEEK)

Sales Assistant

• Served as a Sales Assistant to the Commercial Sales Department

• Received commercial orders and entered them into the system.

• Prepare reports to give to the managers.

• Generate statements and invoices for the customers.

• Ensure completion and submission of orders prior to deadline.

• Prepare graphics and summaries as needed for presentations.

• Answer telephones and help with any questions that may arrive.

• Other duties as required or assigned.

Levy Restaurant, Chicago, IL Mar. 1998 – Dec. 1999 (40 HRS/WEEK)

Suite Coordinator

• Served as a Suite Coordinator in the Accounting Department for an entire level of Suites

• Received food and beverage orders and entered them into the system.

• Prepare reports to distribute to the managers and kitchen staff.

• Receive all checks/credit cards payments.

• Generate statements and invoices for the customers.

• Answer telephones and assist with any questions.

Habilitative Systems, Inc., Chicago, IL Sept. 1996 – Mar. 1998 (40 HRS/WEEK)

Systems Monitor

• Served as a System Monitor in the Department of Management Information Systems

• Collect and reviewed monthly statistical reports for accuracy and provide written notification of delinquent reports to the Director.

• Generate the Monthly Statistical Variance Report, Summary.

• Enter and compile all data from the Monthly Statistical Reports.

• Prepare graphics and summaries.

• Reconcile service units reported to the Monthly Statistical Service Reports agency.

• Provide technical support and assistance relating to the Program Evaluation process.

• Design and/or refine systems to collect and summarize data.

• Provide general support to the Director.

• Collect necessary data for various statistical surveys.

Office of the State Comptroller, Chicago, IL July 1990 - January 1996 (40 HRS/WEEK)

Secretary II

Serve as a Secretary/Administrative Assistant to the Director of the Cemetery and Burial Trust Department.

• Analyzed and improved administrative methods and procedures.

• Served as resource and technical expert for administrative functions, pertained to computer software and applicable equipment.

• Initiated and completed conversion of the current database system to Microsoft Access.

• Developed and maintained three separate file systems.

• Updated file system with appropriate copies and processed thru on-line system all information that needed to be retained and provide administration on all relevant company legal agreements for validity.

• Organized, prepared and updated legal chronologies.

• Maintained a calendar with important dates regarding administration of court orders, court dates, meetings, etc.

• Responsible for auditing expenditures for the department, processing, generating departmental reports and progress reports for itineraries and time sheets.

• Trouble shooting problems that Field Auditors have in performance of audits.

• Recording staff’s attendance and following up on irregularities.

• Assists the Director in serving as the primary liaison to advisory boards; representing the Office of the Comptroller for industries relating to trade organizations, community groups, governmental organizations and the public and compose, proofread and finalize all relevant correspondence, i.e letters, reports, memos, etc. and expedite to all relevant recipients.

• Requisition of office supplies for the Department.

Education

Providence St. Mel High School, Chicago, IL. 08/1982-05/1986

Illinois Institute of Technology, Chicago, IL. 08/1986-06/1987

DeVry Institute of Technology, Chicago, IL. 08/1987-12/1989

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