JAMES EDWARD DROW

**** * **** **** **** Ste ***

Glendale WI 532092018

414-***-****

ad4a91@r.postjobfree.com

Skills:

Collections

Customer Service

Appointment Setting

Documentation

Wisconsin Women’s Business Initiative Corporation Aug 2022 to July 2023

Milwaukee WI

Collections Specialist

Collect Past due Loans from Business clients.

Calls, Emails, and Letters to notify clients of past due status.

Prepare Daily, Weekly, and monthly reports for management.

Complete ongoing Training as it was available for this job.

Rausch -Sturm Law Firm Brookfield WI August 2021 - Nov 2021

Call Screener

Call Consumers with delinquent debts and transfer to Collection Staff.

Identified identity of debtor and transferred over to the collection staff

Maintained and updated consumer account data to accurately reflect current status

Maintained quality standards

Complies with applicable laws and regulations governing third party collections, such as the Fair Debt Collection Practices Act (FDCPA)

Participated in other assigned activities.

Nov 2020- July 2021 - Off Work 7 months as had two eye surgeries and other medical procedures.

John Pauls Buick and GMC - Greenfield WI June 2020 – oct 2020

Sales Representative -

Sold new and used cars, trucks and sports vehicles

Conducted test drives with customers

Interviewed clients to determine their vehicle needs

Negotiated car prices with customers

Greeted and guided guests as they approached the lot.

Audi Northshore – Brown Deer WI Jan 2019 – June 2019

Internet Sales

Sales clients, Qualify, and set Sales appointments.

Called clients who showed interest on the website

Set up sales appointments for the sales staff

Maintained an owner follow-up system that encourages repeat and referral business

Follow up properly on all leads and prospects

Build long-term relationships with customers.

John Amato Nissan Glendale WI - Jan 2018 to Dec 2018

Internet Sales

Call prospective clients and qualify and set Sales appointments.

Called clients who showed interest on the website

Set up sales appointments for the sales staff

Maintained an owner follow-up system that encourages repeat and referral business

Followed up properly on all leads and prospects

QPS Staffing - Client: Duncan Solutions 2017

Collections Call Center

Assist customers in Parking Tickets payments

Russ Darrow Honda - 2017

Sell New and Used Honda Cars and Sport Utility Vehicles

Extensive Phone Calls to set appointment and follow up

Wilde Chrysler Dodge Jeep - 2016

Sell Used Chrysler Dodge and Jeep Products

Phone Calls to set Appointments and follow up

Allstar Honda - 2015

Sell New and Used Honda Cars and Sport Utility Vehicles

Phone Calls to set appointments and follow up

Extensive Honda Product Training

Wilde Toyota - 2013 -2014

Sell Used Cars and Sport Utility Vehicles

Phone Calls to set appointments and follow up

John Paul Buick GMC - 2012

Sell New and Used Buick and GMC Cars, Trucks, and Sport

Utility Vehicles - Phone Calls to set Appointments and Follow up on Sales.

Redi Help Temp Service 2011

Bartend at events in Milwaukee on Call as Needed

Milwaukee Auto Show - Christmas Parties - Outdoor Events

Honda City - Greenfield, WI 2009 - 2010

Salesman:

Sell new Honda cars, trucks and Sport Utility Vehicles to Honda City 's customers. Extensive product knowledge and training on these Honda products.

Cold calling and sale prospecting by phone, internet, and letters.

Holz Motors - Chevrolet - Hales Corners, WI 2007-2009

Salesman:

Sell new Chevrolet cars, trucks, and Sport Utility Vehicles to

Holz Motors customers.

Extensive product knowledge and training on Chevrolet products.

Cold calling and sales prospecting by phone, internet, and letters.

Tuckaway Country Club - Franklin, WI 2006-2007

Banquet Bartender - Serve drinks to Wedding and Banquet customers.

Clean and stock bars as needed.

Assist with Inventory.

Pedro ‘s Mexican Restaurant - Brookfield, WI 2005-2006

Waiter

Serve food and drinks to Pedro ‘s customers - Full time

Washington Mutual Bank 2005 - 2005

Customer Service Representative.

Answer Incoming phone calls from Mortgage customers. Provide excellent customer service and friendly, professional responses to mortgage customer inquiries. Calculate interest and tax for mortgage customers. Provide current and complete information to all mortgage inquiries, including Mortgage Insurance.

STATE COLLECTION SERVICE, INC. Milwaukee., WI 2003 -2004

Account Executive/Senior Collector

Collection, follow-up and workouts of GE Medical Systems accounts.

Assist team in collections of $180 million annually for outstanding Ultra Sound equipment

Problem resolution and escalation to other departments or management to satisfy customer needs that will drive fund back to GE Medical Systems.

OMNI CREDIT SERVICES Brookfield, WI 2003-2003

Account Executive/Senior Collector

Arrangements/Collections for medical/health insurance claims.

Assist team in collections of $300K annually for Aurora Health Care Services.

AMO RECOVERIES Waukesha, WI 2002 -2003

Account Executive/Senior Collector

Arrangements/Collections for medical and wireless communications.

Assist team in collections of $300K annually for all Milwaukee area hospitals, U.S. Cellular and US Bank.

US BANK/FIRSTAR BANK Milwaukee, WI 1995 -2002

Personal Banker

Open and close checking, savings, certificate of deposit, and money market accounts.

Cross-trained to work as personal banker, customer service and assist management in special promotional projects.

Sell $350K annually in certificate of deposits and money markets.

Élan Call Center Associate 2000-2001

Provide excellent customer service to a large volume of cardholder callers with various requests.

Sell additional credit products to existing customer base.

Upsell (upgrade) to gold cards and Midwest Express accounts.

Excellence in service and abilities that the department moved me to Midwest Express portfolio – our premier client group. Handle 35 calls/hour on automated incoming call center.

Firstar Bank

Senior Collector/Elan Collections Representative 1998-2000

Negotiate workout plans for delinquent credit card customers

Prevent losses to bank wherever possible

Work with pre-charge off customers to prevent losses and recover funds.

Assist team in reducing losses by $3 million per year.

Firstar Bank

Mortgage Counselor/Account Executive 1995-1998

Workout repayment plan with delinquent mortgage customers.

One of 5 counselors handling $6 billion mortgage portfolio.

Analysis of customer’s budgets and restructure their budget in order to accomplish repayment schedules.

Collections Unlimited, INC. Waukesha, WI 1993 -1995

Collector

Collected $120K annually for J.C. Penny’s, Dayton/Hudson, Marshall Fields and Midwest wireless cell phone accounts.

Workout payment plans with delinquent customers

Advise and assist customers in improving their credit rating.

FIRSTAR Bank Milwaukee, WI 1984-1992

Consumer Collections Adjustor

Collect multi-million-dollar consumer credit card portfolio in 1–6-month delinquent stages.

Contact and negotiate business credit card customers for delinquent commercial accounts.

Collected and maintained 1.5% delinquency rate on multi-million-dollar business card portfolio.

Regular follow up with business card customers and assist business customers representatives in the field in travel related issues.

Averaged 98% of portfolio paying on time.

Education:

Marquette University High School Graduated

High School Diploma Milwaukee, WI 1978

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