PRISCELLA RENITA SAINTAL-BOWMAN **** DOLENTE AVE LAS VEGAS,

NV 89129

pH# 702-***-**** ad4a8z@r.postjobfree.com

Customer Service Supervisor/Administrative Assistant OBJECTIVE: To Support the Management team with problem solving, effective teamwork, respect for deadlines, while providing administrative and entry level talents with the goals of proving myself an asset while growing with the company. Looking to employ communicational and organizational skills. Self Motivated looking to use effective customer service, answer questions, resolve support issues, while establishing credibility and nurture relationships.

EXPERIENCE AND SKILLS:

2017-Present- Business Manager-Sistah's and Saints: Oversee the activities of workers, Hiring, Training, evaluate employee performances, ensure that the business is on track to meeting it's financial goals, developing business management goals, assessing strategies to promote the attainment of those goals, Marketing, Networking, Maintaining work systems, procedures and policies. Meeting with service vendors, handling bookkeeping and department of Taxation issues, Buying and purchasing inventory, inventory control, Effective communication with Clients, Vendors, and Customers. 2015-2017 Juice Bar Supervisor- Albertsons: Training Employees in the Safety and operations of the Cold Press juicing Machine, Labeling, Mixing, Reading ingredients to ensure health safety is implemented, lifting consistently 50-70 lbs of fruit, ensure that bottling is up to code, Ensuring that sanitation is used, Implementing and maintaining all marketing programs, train department employees in produce knowledge. suggestive merchandising techniques, and customer service, responding to customer concerns and fulfilling orders. 2007-2015 Warehouse Clerk-FMWCC: Receiving and processing incoming stock and materials, Picking and Filling orders, Delivering orders, inventory control, Stocking, Lifting, Labeling, Utilizing and operating Pallet Jacks, Managing, organizing, and retrieving Stock, Order Processing, Customer service.

2004-2006 Student loan Manager-Sallie Mae: Managing Student Loans For Clients, Payment Processing, Deferment Processing, Emailing, Faxing, Managing Large amounts of Inbound and Outbound Calls, Following Script, addressing different topics, Identifying Customer/Student Needs, Researching issues and providing solutions, Skip tracing, Assisting with Complaints, Meeting quotas and Deadlines, Effective Verbal, and Written Communications with Management and clients, paying close attention to detail. 2002-2004 Reservationist-On Demand Sedan/LImo: Effective written and verbal communications with Clients, Team, and Drivers, Schematics, Dispatching, Processing Payments, Creating Client Accounts, Making Reservations for Clients for luxury transportation service, Meeting and Greeting Clients, Liaison with Hotel concierge, Answering Email and Telephone inquiries, working with Team to build customer relations and field complaints. 2001-2002 Human Resources-Mt. Charleston Lodge: Plan, Direct and Coordinate Administrative functions of the lodge, Reservationist, and Building Client Accounts, recruiting and screening, interviewing and placing workers, Employee relations, Payroll, benefits, and Training, implementing Policies and Procedures, Effective written and Verbal communications with Owners, Employees, and Management team,

1996-2002 Pharmacy/Data entry Clerk-Merck Medco Rx Service: Managing Inbound and Outbound Calls, Effective Customer Service and communication with Pharmacist, Physicians, Nurses, Clients, Interpreting Dr. Sigs, and Verification, Data entry, of Patients medical History, Allergies, and Rx information, Work side by side with Pharmacist, labeling Rx for shipping.

1988-1996 Office Manager-Tee's Autobody Inc: Effective Written and Verbal communication with Team, Clients, and Insurance Companies and Adjustors, and owners, Processing Policies and procedures, memo writing and Posting, ensuring that the Safety Codes and Health Codes are enforced, A/P, A/R. Filing, Estimate writing, Ordering, Pick up Paints, Parts, and Supplies, Taxation filings, Payroll, Hiring, and Addressing customer Concerns, Photographing vehicle damages,

CERTIFICATIONS:

1988-Apollo Business and Tech-Business Management and Administration

1996-Pharmacy Tech-Merck Medco Rx

2010-Blackstone Career Institute-Paralegal /legal Assistant