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Customer Service Sales Representative

Location:
Berryton, KS
Salary:
20
Posted:
March 13, 2024

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Resume:

Mark Douglas Rose

913-***-****

**** ** **** ** ********, KS 64078

Authorized to work in the US for any employer

I am currently seeking an opportunity to utilize my experience and knowledge to become a vital part of a management team in a growing company. These are the experiences to notice in my resume that prepared me to work for your company. The experience I gained as a commissioned salesperson enhanced my abilities to market and advertise products as well as perform solid customer service. Use of good people skills is essential in the workplace. I took every opportunity to learn several different areas of work within any company that I’ve been employed. This has provided me with well-rounded work experience and prepared me for a variety of work placements. I can be a versatile employee. I look forward to telling you more about the skills I have gained towards the end of this resume. Willing to relocate: Anywhere Willing to relocate: Anywhere Authorized to work in the US for any employer.

Authorized to work in the US for any employer

Wholesale Account Sales

Shoppa’s Mid America - Kansas City, MO

February 2022 to Present

Job Summary:

The primary function of the Wholesale Sales Representative is to develop dealer to dealer and independent wholesale relationships to market equipment that does not meet SMHU standards to sale retail in APR. In addition – assist TM and CSS to obtain fair market trade values for customer owned units. Must have good communication skills and world class customer service. Essential Functions and Job Competencies:

● 1. Purchase equipment for immediate resale.

● 2. Purchase equipment for Used & Rental Department.

● 3. Appraise and identify equipment at customer call request.

● 4. Bid potential trade-in equipment for new equipment and used equipment retail sales.

● 5. Travel to customer locations to appraise equipment.

● 6. Assist in appraisal of off-lease equipment.

● 7. Assist all departments with the identification on Non-Toyota models and year and manufacture.

● 8. Collection of funds and shipping of equipment sold.

● 9. Continuous search for new customers in North, Central and South America.

● 10. Sell current wholesale inventory and incoming equipment. On-Premise Sales Representative Hybrid Role Draft Installation and New Business Developing Standard Beverage Corporation - Lawrence, KS

2015 to 2022

Standard Beverage Corp - Lenexa, KS September 2015 to 2022 Essential Functions and Job Competencies:

• On Premise Beer Consultant and Venue Promotions and Marketing

• Salesmen first and foremost

• Provide excellent customer service!

• Regulate and routine relations with business owners and management for marketing!

• Advise businesses on promotional design within their business as well as offsite business operations!

• Assist business owners · in organizing beer sampling events or tasting competitions!

• Draft Specialist

• Install complete beer & wine systems including Glycol Units · Establishes services with complex planning and completing installation · Maintain customer confidence by trouble shooting for them.

• Participating in educational opportunities, reading professional publications!

• Accomplishes operations and organization mission by completing related results.

• Selling Draft Beer to existing accounts and producing more accounts Maintain rapport with customers examining complaints.

• Identifying solutions along with suggesting improved methods and techniques ·and recommending system improvements.

• Serves existing accounts · analyzing work orders.

• Planning daily travel schedule (with office staff) · conducting tests · resolving issues. Keeping personal

equipment operating · following operating instructions · troubleshooting breakdowns · maintaining

supplies · preventive maintenance · calling for repairs.

• Merchandiser

• Installing and placing sales materials in stores · Assemble displays and maintain them assuring that the display is always full of beer and properly marked

• Rotation of product by properly rotating stock placing the oldest beer in the front so the stock is always

fresh · Maintain a clean work area which includes the company car, the storage area in the store and the shelves in the liquors department

.

I also have my 2nd level Cicerone and can complete a Beer School Training for any one who wants to become certified.

Production Support

Mars Chocolate North America - Pauline, KS

March 2013 to September 2015

Essential Functions and Job Competencies:

● Problem-solve and troubleshoot equipment issues as a machine operator for optimal performance.

● Ensuring site Safety, Quality, and GMP Guidelines

● Examine inputs from Production Scheduling and Maintenance Planning to coordinator efficient changeovers and preventative maintenance

● Respond to technical equipment issues and system performance

● Provide relevant documentation along with deliverable scopes of operational performance for associate’s tasks in Standard Running Conditions

● Act as a liaison between Operations and Maintenance · Lead Continuous

● Improvement activities and coordinate CI initiatives with A3 analysis, KPI upkeep, and 5’s implementations · Provide CIL’s, OPL’s, Center Line Activities, help with SWI’s and LOTO’s by creating and revisiting past documentation with improvements and Champion our Value Stream

● Provide support in AM Activities daily, while working and assisting, and sometimes championing tasks and then reporting to the team weekly with responses and opinions of the outcome Assistant Store Manager

Lowe's Home Improvement - Topeka, KS

January 2012 to February 2014

Essential Functions and Job Competencies

● Manage all store operations and associate duties including opening store, daily work assignments, product stock management, professional installations management, administrative management along with computer database and teller operations, while securing and closing the store

● Train all new employees and lead associates in specific department operations, by stocking and initiating supply logistics awareness · Lead by teaching to foster product knowledge and brand standards to provide the highest quality of customer service awareness while monitoring and maintaining a safe store environment for customers and associates.

● Motivate all associates and peers to have a positive outlook and dedicated focused lifestyle possessed of 100% teamwork, to persevere through any obstacle of negativity including disgruntled customers.

● Engage and focus on the customer to drive the company service ideals. Teach associates to know our brands we market and have an intelligent background on other competitors and their brands.

● Provide help through coaching and mentoring in estimates for business installations and pro sales and strategically analyze our business requirements to store metrics to align the estimates with our regional market shared goals and provide a positive compliance in finance and profit.

Loss Prevention Asset Protection Site Manager

Home Depot Distribution Center - Topeka, KS

January 2009 to February 2012

Essential Functions and Job Competencies

● Conducted interviews and hiring of security employees · Created employee work schedules and schedule changes.

● Trained and managed a team of uniform guards and internal auditors to maintain security, identify security issues and audit incoming/outgoing supply shipments.

● Oversaw daily operations including multi-pallet logs, movement strategies, volume control logs, activity reports, yard accuracy reports. ·

● Maintained Metro One customer/client relationships working directly with the Asset Protection

● Manager and Senior Management staff of the Topeka Home Depot Supply Chain.

● Managed physical security, accuracy metrics, theft & fraud investigations, management investigations and customer operations for the site.

● Ensured quality control focused on customer satisfaction through consistent performance excellence and the highest level of accuracy.

● Safety Implementation Manager while overseeing employee safety, HAZMAT and OSHA standards.

● Became an executive security leader on an implementation team through our clients request after 2 years. I started traveling, training, coaching, leading and restructuring guard units and auditing units from the ground up in 9 states and 12 cities. 14 RDC’s and 4 SDC’s in the United States were implemented in 1.5 yrs. for the Home Depot. Substitute Teacher for Topeka Public 501

August 2006 to January 2009

● Implement lesson plans left by the classroom teacher. · Created and maintained a climate of respect and fairness for all students.

● Applied appropriate consequences for inappropriate student’s behavior through conflict resolution strategies.

● Provided adequate supervision to assure health, welfare, and safety of all students.

● Performed other related administrative duties as assigned by building administrator(s). Education

2 year in Pre Medical Science

Allen County Community College - Iola, KS

August 2001 to May 2003



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