CAROL PERRO

337-***-**** · ad4a8i@r.postjobfree.com

Experienced administrative and communications professional seeking marketing, human resources, crisis and/or asset management role.

EXPERIENCE

May 2023-February 2024

REGIONAL JANITORIAL CONTRACT SUPERVISOR-Goodwill Industries of Acadiana

● Ensured contractual compliance through surveillance, audits and hand on inspections of work and taking immediate action when work is not completed.

● Assist Janitorial Supervisors with coordinating and completing cleaning tasks to ensure that standards are being met, including on-the-job training to severely disabled persons.

● Assure adequate equipment and supplies are available at each site in order to complete tasks.

● Responsible for monitoring and ordering needed supplies and the proper usage of equipment.

● Train and supervise all staff, including hiring, training, scheduling, and coordinating staff and duties to meet requirements of contract.

● Maintain positive and professional customer relationships and respond to customer inquiries/requests in a timely manner

● Maintained accurate records of all contracts and janitorial associates within organizations database October 2022-May 2023

OFFICE ASSISTANT-RECEPTIONIST, ACADIANA WORKFORCE SOLUTIONS

● Provided administrative support to staff members, including copying and scanning documents, filing paperwork and ordering supplies.

● Answered incoming calls in a professional manner and directed calls to the appropriate person

● Maintains One-Stop VOS Greeter System

● Organized office operations and procedures such as managing calendars, scheduling appointments, preparing reports and maintaining records

● Developed procedure to assist our clients with ongoing information from prospective employers

● Performs other related duties assigned, I support the One-Stop Centers work teams by documenting and communicating actions, irregularities and continuing need or request from the clients.

● Adheres to applicable federal state and local laws, policies, and regulations in order to meet public workforce recruitment and contractual performance goals.

MAY 2021- AUGUST 2022

MEMBER SERVICE REPRESENTATIVE, 705 FEDERAL CREDIT UNION

● Research account statements, check copies, copies of deposits

● Assist members with accessing online banking, bill payer, automated phone service, remote deposits, and external transfers, processed daily deposits and cashed checks

● Maintained a safe workplace, order office and promotional supplies spoke to vendors for best prices

● Enhanced member relationships by providing excellent service during each interaction AUGUST 2022-OCTOBER 2022

LONG-TERM SUBSTITUTE TEACHER, COMPUTER LAB MANAGER IBERIA PARISH SCHOOL BOARD

● Fulfilled duties assigned by teacher, assist with testing and registration of students

● Assisted with Pre-K through 6 grades with reading and math computer skills also those with barriers

● Maintained children’s safety, executed safety meetings, fire drills and other emergency preparedness procedures with children to be familiar with unplanned situations.

● Maintained a clean and safe workplace, attended field trips as chaperone also other school activities OCTOBER 2018 – JULY 2020

COLLECTION SPECIALIST, COASTAL CHEMICAL COMPANY

● Identified level of risk, recognizing red flags and informing management to ensure the appropriate escalation steps were taken

● Negotiated short-term payment plans for customers with inability to pay full amount

● Facilitated daily office duties, including handling all incoming calls, leading to one-call resolution whenever possible, Assisted receptionist with daily duties

● Managed customer accounts, incorporating innovative solutions to problems and exemplifying outstanding customer service, assisted with ordering supplies and arranging safety meetings for emergency preparedness

● Monitored progress toward personal and departmental goals NOVEMBER 2010- SEPTEMBER 2015

ADMINISTRATIVE ASSISTANT, NABORS OFFSHORE CORPORATION

● Screened and processed telephone inquiries to the quality and marketing departments

● Maintained up-to-date files, including correspondence, contracts, bids, and risk management

● Performs the preparation of and compilation of training materials intended to promote awareness of all safety and security response procedures.

● Worked closely with the quality department, creating and maintaining databases as required and provides reports from the databases as required by the quality department

● Handled confidential documents in an organized fashion according to established protocol

● Handled controlled documents, specifically confidential and non-routine information and assisted with inventory

● Provided customer service to visitor and vendors

● Organized and maintained filing system for physical and electronic documents, ensuring accuracy and confidentiality of records

Graduate of New Iberia Senior High School New Iberia Louisiana 05/1985 General Studies South Louisiana Community College 01/2024

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