Customer Service Patient Care
Resume:
Kimberly Slick
*******@*******.***
Work Experience
Director of Admissions and Technology Integration
PINNACLE HOSPICE CARE - Pittsburgh, PA September 2021 to Present
Coordinate all incoming referrals for a quick admission turn around
Set up new software system for EMR and training staff
Send out all CTI's and POC's
Run reports daily
Staff scheduling
Informationals
Insurance verifications
Intake Coordinator
Heritage Hospice - New Kensington, PA November 2018 to September 2021
Talk with families, Physicians and facilities about hospice
Set up hospice referrals to admissions with strong emphasis in Customer Service
Keep Physician Licenses updated
Handle all facility contracts, full and one time and get them signed
Insurance Verification
CNA Schedules
Order all DME
Answer phones
Reports
Run morning meetings
Enter all info into the EMR
Flip all patient admission, deaths, revocations, discharges and respites so billing is up to date
Intake Coordinator
Grane Hospice Care - Pittsburgh, PA March 2012 to October 2018
First contact with all referral sources
Set up consents/admissions
Ordered all DME
Entered all info into the EMR
Insurance Verification
Reports
Patient Care Supervisor
Gateway Hospice - Pittsburgh, PA March 2005 to February 2012
Provided hospice care to patients in facilities and their homes
Suncoast Clinical Software Trainer
Patient Care Supervisor (Manager of the Clinical Department)
Strong Emphasis on Customer Service
Administrator on call
Reports
Interview/hiring
Residence Care Nurse
Grainger House - Penn Hills, PA February 2004 to March 2005
Coordinated Healthcare for entire residence
Training an supervision of all staff
Arranged transportation for all MD appointments
Set up all blood drawls
Med Pass/vitals
Treatments
LPN Hospice Nurse
Hospice Preferred Choice (Beverly Healthcare) - Pittsburgh, PA February 2003 to January 2004
Skilled nursing with hands on care
Pain Management with dignity at end of life
Getting orders from doctors
Communicate with families
LPN, Charge Nurse
BEVERLY HEALTH CARE - Murrysville, PA July 2001 to February 2003
Supervision of staff members while also working as a team member
Coordinated care for all facility residence
NRP Rehabilitation to end of life care
Med passes
Wound Care
G Tube care/feeding
Education
Nursing in LPN
Forbes Technical Institute - Pittsburgh, PA February 1999 to June 2001
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