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Customer Service Patient Care

Location:
Allison Park, PA
Posted:
March 13, 2024

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Resume:

Kimberly Slick

412-***-****

ad4a7p@r.postjobfree.com

Work Experience

Director of Admissions and Technology Integration

PINNACLE HOSPICE CARE - Pittsburgh, PA September 2021 to Present

Coordinate all incoming referrals for a quick admission turn around

Set up new software system for EMR and training staff

Send out all CTI's and POC's

Run reports daily

Staff scheduling

Informationals

Insurance verifications

Intake Coordinator

Heritage Hospice - New Kensington, PA November 2018 to September 2021

Talk with families, Physicians and facilities about hospice

Set up hospice referrals to admissions with strong emphasis in Customer Service

Keep Physician Licenses updated

Handle all facility contracts, full and one time and get them signed

Insurance Verification

CNA Schedules

Order all DME

Answer phones

Reports

Run morning meetings

Enter all info into the EMR

Flip all patient admission, deaths, revocations, discharges and respites so billing is up to date

Intake Coordinator

Grane Hospice Care - Pittsburgh, PA March 2012 to October 2018

First contact with all referral sources

Set up consents/admissions

Ordered all DME

Entered all info into the EMR

Insurance Verification

Reports

Patient Care Supervisor

Gateway Hospice - Pittsburgh, PA March 2005 to February 2012

Provided hospice care to patients in facilities and their homes

Suncoast Clinical Software Trainer

Patient Care Supervisor (Manager of the Clinical Department)

Strong Emphasis on Customer Service

Administrator on call

Reports

Interview/hiring

Residence Care Nurse

Grainger House - Penn Hills, PA February 2004 to March 2005

Coordinated Healthcare for entire residence

Training an supervision of all staff

Arranged transportation for all MD appointments

Set up all blood drawls

Med Pass/vitals

Treatments

LPN Hospice Nurse

Hospice Preferred Choice (Beverly Healthcare) - Pittsburgh, PA February 2003 to January 2004

Skilled nursing with hands on care

Pain Management with dignity at end of life

Getting orders from doctors

Communicate with families

LPN, Charge Nurse

BEVERLY HEALTH CARE - Murrysville, PA July 2001 to February 2003

Supervision of staff members while also working as a team member

Coordinated care for all facility residence

NRP Rehabilitation to end of life care

Med passes

Wound Care

G Tube care/feeding

Education

Nursing in LPN

Forbes Technical Institute - Pittsburgh, PA February 1999 to June 2001



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