Customer Service Team Member

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Christina

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CHRISTINA HANCOCK

*************@*****.*** 601-***-**** Philadelphia, MS 39350

Summary

Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles

funds to maximize accounting accuracy and meet strict compliance standards

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong,

communicator and team player, eager to learn new processes to support overall organizational success.

Skills

# Customer Service * POS systems

© Cash handling ® Cash counting machine operations

Experience

Factory Connection Philadelphia, MS__@ Collected payments and provided accurate change.

Cashier © Helped customers find specific products, answered questions and offered

09/2020 - 01/2021 product advice.

© Worked closely with front-end staff to assist customers.

© Accepted cash and credit card payments, issued receipts and provided

change.

Helped with purchases and signed customers up for rewards program.

Goodness and Grace Philadelphia, MS Scheduled and confirmed appointments.

Receptionist Answered and directed incoming calls using multi-line telephone system.

10/2017 - 03/2018 Delivered administrative support to team members by making copies,

sending faxes, organizing documents and rearranging schedules.

Maintained daily calendars, set appointments with clients and planned

daily office events.

© Processed payments and updated accounts to reflect balance changes.

© Sorted incoming mail and directed to correct personnel each day.

© Oversaw office inventory by restocking supplies and submitting purchase

orders.

Reported suspicious individuals to supervisor.

Greeted and directed visitors to appropriate personnel and answered

average of [Number] calls and emails daily.

Answered phone calls, provided information to callers and connected

callers to appropriate people.

Handled payment processing and provided customers with receipts and

proper bills and change.

Answered office phone and emails to schedule appointments, answer

questions and document information.

Greeted incoming patients and verified paperwork to manage smooth

intake processes.

Managed customer complaints and rectified issues to complete satisfaction.

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