Brett M. Taylor

**** ***** **** *****, ** *****

Phone: 850-***-****

ad4a6r@r.postjobfree.com

ad4a6r@r.postjobfree.com

Career Objective

Achievement-driven, results-oriented individual seeking a Veteran Service Representative position within the Department of Veterans Affairs, utilizing the opportunity to offer proven and developing skills. Education

Barry University Sept. 2017 - May 2018

Master of Social Work

Florida A&M University Aug. 2013 - April 2016

Bachelor of Social Work

Experience

Veteran Benefits Administration March 2023-Present Rating Veteran Service Representative. GS9-4

Review and analyze complex medical information (i.e., diagnostic tests, office notes, operative reports, etc.) to determine service connection and disability entitlement. Attends a comprehensive training program to learn medical terminology, VA regulations, how to critically analyze evidence, and apply the VA schedule of disabilities to render decisions on claims. Assures proper application federal laws and regulations and other applicable instructions, and he or she is fully accountable for proper analysis, appropriate development, and final rating determinations. Analyzes claims to determine if diseases and/or injuries were incurred or aggravated by military service for purposes of compensation, treatment, or hospitalization. Determines service-connection, percentage of disability, permanent and total disability, and entitlement to compensation, pension, burial, dependency indemnity compensation, special monthly compensation and vocational training, medical and dental treatment, automobiles, or other conveyances, insurance, specially adapted housing, dependent education allowances, and other ancillary benefits. Communicates and interacts with Veterans and their representatives/advocates to facilitate timely, proper decisions. As dictated by the circumstances of each case, the RVSR may conduct interviews or hearings in person or by telephone with Veterans, eligible individuals, representatives, and advocates to obtain or clarify information.

Participates in meetings, assists with training, and is expected to lend his/her expertise in developing VSRs' skills as they relate to evidence gathering for rating decisions. Works independently as the decision maker on claims following training and a period of mentoring and working reviews to assess comprehension. A mentor will provide feedback on the quality of the RVSRs decisions. Demonstrates excellent oral and written communication with internal and external stakeholders. Demonstrates excellent judgement, troubleshooting, problem solving, analysis and discretion. Demonstrates the ability to handle work-related stress and multiple priorities simultaneously. Maintains professional client relationships

Supports the organization's quality program.

Performs other related duties as assigned.

Veteran heath administration

Tallahassee, Fl

Advanced medical Support assistant GS6-10

Oct .2022- March

2023

Manage written and faxed correspondence, and paper medical records within team let/team and coordinate release of information in accordance with policy

Develops and maintains effective and efficient communication with the veteran, veteran representatives, interdisciplinary care teams, VA medical centers, and other agencies (i.e.: assist with communications during the inpatient to outpatient discharge; communicates with non-VA medical facilities; facilitates and or processes secure messaging with the patient and team).

Coordinates community care appointments and additional requests for care with non-VA medical facilities Assists other VA teams in understanding community care eligibilities regarding the Mission Act of 2018 Assists CITC RN in care coordination of referrals

Follows up with community vendors to ensure appointment completion and obtaining of medical records Enters appropriate information into the electronic record utilizing CPRS, HSRM and PPMS Manages patient systems to verify and validate accuracy and resolve issues Evaluates and triages scheduling to meet recommendations by clinician regarding urgency of the referrals Independently recognizes the urgency of the consults and schedules care in accordance (Warm hand offs) Accurately schedules the full spectrum of medical care including but is not limited to appointments, procedures, surgery, and imaging throughout all specialties to include follow up of no show and cancellation of appointments as it relates to facilitating care in the community for Veterans Clearly communicates appointment care details to the Veteran or point of contact for Veteran Coordinate information and actions related to patient care and ancillary services, manage scheduling package, and schedule appointments with Providers as recommended by Providers, clinical team members and integrated interdisciplinary team members in accordance with VHA national scheduling guidelines, TMS training, Primary Care instruction, Consult Toolbox and business rules Manage assignments and appropriate care utilizing the following software programs (CPRS, HSRM, PPMS, Vista Access, Vista Scheduling, REFDOC, FAXCOM, SEOC, EPCS and Fax Queue. Perform telephone and face to face receptionist duties interacting with both internal and external customers and documents interactions in electronic medical record appropriately or VISTA/Microsoft Outlook using established processes Screen patients to obtain appropriate medical information, providing timely assistance within scope of practice and referring clinical concerns to appropriate team member. Performs other duties as assigned based on Care in the Community requirements of the Field Guidebook. Veteran affair administration

Bay Pines, FL

Clinical Social Worker GS 9-4

Sept.2019-Oct 2022

Interviews Clients and Conducts Psychosocial Assessments for Referral and Treatment planning Performs case finding functions and outreach, identifying and screening patients for psychosocial needs Conducts psychosocial assessments.

Develops treatment plans in collaboration with the veteran/family and with the interdisciplinary treatment team. Provides referral to VA medical and mental health inpatient and outpatient treatment and to other VA services including VA benefits, as well as community-based social services and other non-VA entitlement programs. Establishes procedures and coordinates the screening and admission process for the HUD/VASH program Identifies high-risk patients and provides case management services. Assist with employment resume and job opportunities Makes Psychosocial Diagnoses and Implements Treatment. Responsible for the assessment, identification, facilitation and referral to appropriate medical and psychiatric services to those Veterans identified as appropriate for the HUD VASH program. Establishes and maintains effective therapeutic relationships with veterans and their families. Reviews all data, subjective and objective and makes a clinical assessment, identifying needs and strengths. Develop treatment plan to help Veteran’s cope with stressful situations; aimed at support from homelessness to independent housing, education, and employment as they work to end their homelessness. Maintains treatment plans based on clinical assessment for each Veteran which are reviewed quarterly with updates as needed.

Performs routine visits to each Veteran in residence to assess their environment and provide on-going clinical services.

Implements suicide/mental health crisis prevention strategies Conducts interviews and utilizes assessments tools to assess emotional, functional, and/or psychological conditions; Assists Veterans and their family/friend/significant other with issues regarding the Veterans' mental health issues, referrals, benefits, support groups.

Provides psycho education and directs advice regarding suicide/mental illness crisis. Provides support for the identification of veterans at high risk and coordinates enhanced care. Completes structured diagnostic and clinical assessments; Keeping a caller, texter, or chatter engaged while multi-tasking to document work, look up resources, and instant message for assistance when needed; Prepares and maintains records and reports in accordance with program guidelines; Works collaboratively with other members of the VA Crisis Hotline Program to identify appropriate services for Veterans in crisis; Makes outgoing calls to Veterans if a Veteran has sent an email or letter to the White House, or some other government agency.

Veteran Health Administration

Bay Pines, Fl

House Keeping aid Sept 2019- Jan 2020

housekeeping aids who maintain VA facilities for Veterans and their families are essential to the patient care experience at the U.S. Department of Veterans Affairs (VA) cleaning wards, patient rooms, storerooms, offices, corridors, restrooms, shower rooms, and other areas. swept, mopped, scrub (machine) floors, vacuum carpets and upholstered furniture, empty waste baskets, clean light globes and Venetian blinds, wash walls, windows and ceilings by climbing small ladders, refill toilet tissue and towel dispensers and move furniture. carried out assignments with minimal supervision. Anchor Hospital

College Park, Ga July .2017- Nov 2018

Social work PRN

Responsible for conducting therapeutic services for patients. Interviewing and developing the psychological history, assessing the therapeutic needs of the individual and family, developing appropriate treatment objectives, and treatment plan updates for patients. Conduct family sessions prior to discharge.

Act as the patients and families primary contact during the patients stay at the facility, as well as their advocate with the treatment team.

Liaisons with outside agencies and individuals for developing and coordinating discharge planning with the treatment team and family.

Catalyst Miami Sept. 2017 - April

2018

Miami, FL

Intern

Connected clients with community service and resource agencies Displayed sensitivities to the cultural and linguistic needs of the client served Developed and implement treatment plans and modify when needed Presented case history material to review in discussions with staff members Conducted therapeutic and effective group therapy sessions Created mental health emergency plans

HDR, Inc. OCT. 2016 – Sept 2017

St. Augustine, FL

Field/Tower Monitor Supervisor

Trained the clean-up staff (EXPLAIN)

Created weekly work schedules for drivers and debris monitors Safely supervised and monitored clean-up efforts

Operated handheld data collection and reporting units Collected data and debris tickets from crew and contractors Ensured debris loads were properly contained on trucks Recorded and reported damage resulting from debris removal operations Performance Personnel Services, LLC Aug. 2014 – Oct. 2016

Tallahassee, FL

Human Resources

Interprets and applies regulations pertinent to recruitment and placement. Helps SMEs with developing crediting plans.

Makes qualification determinations in accordance with standards and prepares referral certificates. Provides information and/or assistance to employees/applicants regarding questions on qualification requirements.

Ensures that pay entitlements and work schedules are set in accordance with laws and regulations. Provides overall advice and assistance to management and employees in major human resource management functional areas.

Advises managers of regulatory considerations, available alternatives, possible effects of various alternative decisions, and recommends actions/solutions.

Prepares written responses to congressional inquiries for signature by higher authority, as necessary. Communication skills

Decision-making skills

Training and developmental skills

Empathic skills

Finance skills

Organizational skills

Business management skills

Leadership skills.

Employee relations.

Onboarding.

Human resources information software (HRIS)

Performance management.

Teamwork and collaboration.

Scheduling.

Payroll processing.

Customer service.

Monitored proper handling and transport of storm debris Worked with contractors/crews in the field

Reported to the field supervisor

Ensured debris loads were properly contained on trucks Monitored contractors and crew safety and reported issues to field supervisor Recorded and reported damage resulting from debris removal operations Capital City Chamber of Commerce Jan 2016 – April 2016 Tallahassee, FL

Intern

Identified opportunities for collaborative ventures with local properties to house veterans Established and maintained an intensive therapeutic relationship with veterans Formulated case-management treatment plans that addressed needs and stressors for veterans Presented case history material to review in discussions with staff members Greater French town Revitalization Oct. 2015 – April 2016 Tallahassee, FL

Intern

Organized Boy Scouts of America program within the Springfield Community Center Mentored youth and created group activities at the Springfield Community Center Conducted case studies at Community Center to develop and implement more effective outreach services Formulated action plans to better equip parents with tools needed to increase parental involvement Specialized Experience

United States ARMY Oct. 2007 – Oct. 2010

Fort Hood, TX

Mechanic/ Soldier Gunner

Leadership, Management and Organization

Diplomacy

Instruction and Training

Communication

Anti-Terrorism/Force Protection

Special Tactics

Risk Management

Armed and Unarmed Combat

Negotiation

Follow Directions

Handle Weights and Loads

SPECIALIZED EXPERIENCE

Research & Analysis

Problem-solving Skills

Workflow Evaluation & Optimization

Record & Documentation

Business Intelligence

Conflict Resolution

Process Improvement

Decision-making

Political Savviness

Training / Mentoring

Policy Adherence

Analytical Skills

Critical Thinking Skills

Customer Service

Strategic Planning & Execution

Operations Management

Project Management

Negotiation

Strategic Planning & Analysis

Full Life Cycle Project Management

Forecasting

Operational Transformation

Quality Control

Maintenance Management

Salesforce Administrator

Applications

Microsoft Excel

Microsoft PowerPoint

Microsoft SharePoint

Microsoft Teams

Microsoft Word

Microsoft Publisher

Microsoft Project

Microsoft OneNote

Special Aptitude - Housekeeping Work

Without more than normal supervision

Work Practices

Financial Management

Administrative Skills

Communication skills

Decision-making skills

Training and developmental skills

Empathic skills

Finance skills

Conducts outreach to located Veterans in need of vocational rehabilitation services Completes Vocational assessments on all Veterans seeking services Provides case management services to Veterans on assigned panel. Works with employers to develop job opportunities for Veterans Develops internal review systems to ensure compliance with accreditation standards Provides individual and group Vocational rehabilitation counseling Manages program resources

Organizational skills

Business management skills

Leadership skills.

Employee relations.

Performance management.

Teamwork and collaboration

Fundamental Computer Skills

Repaired generators and light wheel vehicles

Supervised and performed preventive maintenance checks and services Performed maintenance on tactical utility, precise power generation sets, internal combustion engines and associated equipment

Lead, manage, and perform force protection duties employing up to the use of deadly force to protect personnel and resources; protect nuclear and conventional weapons systems and other critical resources; perform army defense functions, contributing to the army protection mission; defend personnel, equipment, and resources from hostile forces throughout the base security zone of military installations; operate in various field environments, performs mounted and dismounted individual and team patrol movements, tactical drills, battle procedures, convoys, military operations other than war, antiterrorism duties, and other special duties; operate communications equipment, vehicles, intrusion detection equipment, individual and crew-served weapons, and other special purpose equipment; apply self-aid buddy care and life saving procedures as first responders to accident and disaster scenes.

Core competencies

Research & Analysis

Problem-solving Skills

Workflow Evaluation & Optimization

Record & Documentation

Business Intelligence

Conflict Resolution

Process Improvement

Decision-making

Political Savviness

Training / Mentoring

Policy Adherence

Analytical Skills

Critical Thinking Skills

Customer Service

Strategic Planning & Execution

Operations Management

Project Management

Negotiation

Strategic Planning & Analysis

Full Life Cycle Project Management

Forecasting

Operational Transformation

Quality Control

Maintenance Management

Salesforce Administrator

Honors, Activities, Awards & Certificates

Received Operation Iraqi Freedom Campaign Ribbon

Army Achievement Medal

Meredith Unit Commendation

Army Global Conduct Medal

National Defense Service Medal

Global War on Terrorism Service Medal

Iraq Campaign Medal with Campaign Star

Army Service Ribbon

Over-Seas Service Ribbon

Community service at shelter once a month

Graduated Cum Laude from Florida A&M University

Member of 1887 Club at Florida A&M University

Joined the N.A.S.W., January of 2018

*Trauma-Focused Cognitive-Behavioral Therapy Certified

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