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Customer Service Admin Assistant

Location:
Bronx, NY
Posted:
March 13, 2024

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Resume:

Kenya M. Eubanks

*** **** ***** ****** *** # *A

Bronx, New York 10455

Home: 347-***-****

Cell: 718-***-****

Objective

To obtain a long term, permanent position with a company that will utilize my extensive customer service and teaching experience, while allowing me to learn new tasks quickly and efficiently. As well as, allowing me to become an integral part of the team, where my glowing personality and impeccable work ethic will enhance the overall productivity of the company.

Work Experience:

Amazon Bronx, NY 11/21-11/22

Warehouse Associate

●Inducted packages from storage carts and loaded them onto the package belt.

●Picked packages from the package belt and loaded them onto designated packaging shelves.

●Scanned all packages to determine which location shelves or bags they need to be stored in for delivery.

●Stowed regular and oversized packages into their assigned bags and/or onto the correct location shelves.

●Loaded full bags onto preassigned carts and scanned each bag to the appropriate cart.

●Transported full carts to predetermined aisles and scanned them to the aisle location for delivery driver pick up.

●Assisted delivery drivers with their assigned routes by helping to load bags and oversized packages into the delivery truck in a timely, safe, and organized manner.

●Followed all safety rules and regulations.

●Attended multiple trainings (in person and online) regarding job safety and personal injury prevention.

Bright Horizons Westchester/ NY 5/16-1/19

Substitute Teacher

●Provided a safe environment for children to learn and play.

●CPR and First Aid training.

●Created and executed lesson plans for children ages 6 weeks to 6 years old.

●Assisted children with potty training, personal hygiene care, and table etiquette.

●Served breakfast, lunch and snacks.

●Engaged children in all forms of playtime, including playground, water and indoor play.

●Assisted primary teachers with everyday activities and plans.

Empire City Casino/Pinch Yonkers, NY 5/13-8/14

Hostess

●Greet guests.

●Answer all phone calls.

●Enter reservations into the Open Table system.

●Complete closing list.

●Fill Growlers for customers.

●Receive cash, credit card, check, or point payments via cash register.

●Clean, dust, and polish.

●Dispose of trash.

●Check customers' coats and organize tickets.

Eastside House Inc. Bronx, NY 03/11-06/13

Group Leader

●Assist students with homework and tutoring.

●Provide a safe and stable environment for students during activity/recreation time.

●Distribution of snack and early dinner meals.

●Being a positive role model for all students enrolled in afterschool and day camp programs.

●Helping children explore different talents and hobbies, via music, dance, poetry, comedy, acting, art, etc.

Child Care Bronx, NY 11/10-3/11

Child Care Provider For Infants, Toddlers, and School Age

●Drop off and pick up school aged children.

●Prepared breakfast, lunch, and snack for toddlers and school aged children.

●Bottle fed, change diapers, etc.

●Provided tutoring and homework help.

City of New York Parks New York, NY 10/07-04/08

Seasonal General Maintenance Worker/Mailroom Clerk

●Perform all general maintenance duties including but not limited to minor repairs, sweeping, raking, and collecting and disposing of litter and debris.

●Repair and paint the interior and exterior of buildings, park benches, and fences.

●Alert supervisor and co-workers of potential safety hazards.

●Provide directions, answer questions, and give other assistance to park visitors.

●Ensure grounds are clean and accessible.

●Delivery of interoffice and outgoing mail.

●Processing outgoing mail by weight, and applying postage stamps.

●Distribution of office supplies.

●Answering phones via switchboard.

●Faxing, copying, and other administrative duties.

Food Merchants Cafe. New York, NY 10/06-01/07

Telephone Operator

●Telephone credit card payments ensuring proper end of shift balance.

●Calculated payments, credit cards, and tips.

●Received phone orders for breakfast, lunch, dinner items.

●Faxed daily specials to regular customers.

●Used a computerized order entry system for orders of breakfast, lunch, and snack items.

●Delegated duties to delivery personnel.

The Gap Inc. New York, NY 08/05-04/06

Sales Associate/Sales Coach/ Sales Specialist

●Provided top notch customer service at all times.

●Assisted customers with merchandise selections.

●Promoted sales items, and discounts.

●Ensured proper ending balance at shift’s end.

●Trained all new employees for all departments.

Drew Hamilton DCC New York, NY 11/02-06/03

Teacher’s Assistant

●Provided a safe and healthy learning environment for children.

●Implemented age appropriate indoor and outdoor activities.

●Chaperoned school trips.

●Prepared breakfast, lunch, and snacks according to food health and safety regulations.

●Supervised rest area breaks for potty trained children.

Devon and Blakely NewYork, NY 04/02-11/02

Telephone Operator

●Took telephone orders for food items

●Calculated payments, credits, and tips

●Entered information into data entry computerized system

●Designated duties/assignments for delivery personnel

Education:

F.E.G.S. Youth Unit

GED Received 2002

College of New Rochelle

Degree not yet obtained 2009

Boriqua College

Bachelor’s Degree not yet obtained 2018-2020



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