MOHAMMED NASSER AL SUBAIKHI [IT user support - Eastern Province, KSA]

Mobile: 050******* Email: ad4a5o@r.postjobfree.com LinkedIn: https://www.linkedin.com/in/subaikhi Objective

Dynamic and experienced IT professional with over 10 years of hands-on experience in user support and technical assistance. Skilled in hardware and software maintenance, asset management, and customer service. obtain a position as IT Engineer and support of all IT Needs that offers growth opportunities and allows me to utilize my leadership skills and experience.

EDUCATION

• Bachelor of Science in Computing University of Portsmouth, UK /12.10.2006

• Management And Information Systems Diploma Technical & Vocational Training Corporation, KSA EXPERIENCE

• IT user support Pan Gulf Industrial Investment, Khobar Eastern Province MAY/2018 – PRESENT, 5YS

• Providing IT assistance to staff and customers, Maintenance of all hardware asset details (PC, laptops, printers, servers, monitors, etc.) using Manage Engine Desktop Central system. Creating tickets and managing all activities using Manage Engine Desktop Central ticketing system. Data collection and the creation of an asset inventory and updating of existing asset management databases. using Manage Engine Desktop Central. Providing IT assistance to staff and customers. Updating computer software. as well as upgrading hardware and systems technology. Support HR Dept for recalculate attendance. backup data using Veeam for Virtual Machine.

• IT support Pan Gulf Holding Company, Khobar Eastern Province [JAN/2013 TO 2018, 6YS]

• Installing, configuring, and maintaining computers, desktop support, providing direct user assistance, setting up new users' accounts and profiles, and dealing with password issues. Maintenance of all hardware asset details (PC, laptops, printers, servers, monitors, etc.) using an open-source system.

• Travel agent N.F.S National Flight Services© co 28/DEC/2011-18/JAN/2013- 1YEAR. Managed administrative tasks such as ticketing, invoicing, and documentation accurately and efficiently.

Membership

• Saudi Council of Engineers.

SPECIAL ACHIEVEMENTS/ TRAINING

• English for IT 1, Issued by Cisco Networking Academy, February 28, 2024

• Microsoft Excel Data Analysis-Create Excel Dashboards, Udemy. Oct,2023

• Linux Essentials course, 28 Dec 2020 Cisco Networking Academy and King Faisal University.

• Network Security Expert, Feb 6,2020 NSE Institute.

• CompTIA Network N +. 18-22 JAN 2015, New Horizon Center.

• Technical support Course. 21 May 2011. Prince Mohammed Program for Youth Development

• Network & information security Course. 25 June 2011. Prince Mohammed Program for Youth Development