Barbara Gollis

**** *. ****** **. *., Glendale, AZ 85303 I 623-***-**** I ad4a5l@r.postjobfree.com

Corporate Professional: Broad based achievements in business administration along with multilevel project management. Experience includes 15 years in mortgage processing, full doc programs along with FHA and VA loans as well as Construction loans and conventional loans. Other areas in the mortgage department are closing, underwriting, loan originations* and servicing as well as bankruptcy and foreclosures.

Education: DEGREES EARNED I • Master's Degree in Leadership MSL GPA 3.73-Nov. 2020I BSBA GPA 3.4 • Minor: Public Safety and Emergency Management I Grand Canyon University I July 2016 I Highlights: ESO-Research

Bank of America: ESO-Research & Adjustments Rep. III January 2022-Present Processing claims with the Estate Administrators that are handling the financial affairs of our decedents. Following state guidelines along with bank’s policies and procedures to meet SLA times so that it will ensure a smooth process during this time of sadness.

CBRE Facility Source Coldwell Banker I Service Delivery Coordinator I January 2020-December 2021 Processing work orders to facilitate service professionals addressing the client's needs for repairs of HVAC units, electrical problems, and plumbing issues as well as minor details such as janitorial services and more.

TTEC I Customer Care Agent I Verizon Wireless & FedEx I February 2019-December 2019I: Verizon- Processing inbound calls and troubleshooting with customers; billing issues, adding new lines of service, disconnecting services, and basic other issues as needed. FedEx Agent outbound calls to current customers in the small business center, updating their accounts light sales and retention. AZ State I Department of Child Safety On-Going September 2017 to March 2018 I Responsibilities coordinate with families the services required by court for reunification purposes. Collaborated closely with Professional Counselors and families as well as Foster Parents while children were in their care. Writing Court Reports, Case Plans, and continued plans of services for each family while monitoring their progress monthly.

MORTGAGE PROCESSOR II I US BANK I JULY 2016 TO MAY 2017 • processing mortgage applications for conventional, VA and FHA products. Liaison between Loan Officers and customers in processing applications for the purchase for a home loan or refinancing their current home loan within a timely manner using bank policies. Responsibilities, were to gather the documents necessary in order to send that package to underwriting for final approval. Additional responsibilities were, ordering appraisals, title and flood certs submitting files to VA for approval as well has obtaining the FHA approval. Once all approvals were complete, I prepped the file for the closing department pre-RESPA forms included. EDUCATIONAL COUNSELOR I GREENWOOD HALL I APRIL 2015 TO APRIL 2016 • Liaison between students and admissions@ USW - Master's Degree Programs & Doctoral Degrees • Created and maintain an accurate database. • Provided regular feedback to the enrollment team regarding issues, questions and barriers students faced.

ENROLLMENT COUNSELOR I Grand Canyon University I May 2010 to February 2015 • Responsibilities included converting prospective students from inquiry to seeking a degree working within the guidelines of the College of Theology as well as Counseling and Psych ology. Proactively being the primary contact for students navigating them through the enrollment process, advising based on degree path chosen utilizing their goals and experience. Maintain student database with roster of prospective students. References available upon request.