Tonya Berlin

Chicago, IL 312-***-**** ad4a5i@r.postjobfree.com

EDUCATION AND CERTIFICATIONS

Columbia College

Fashion

Chicago, IL.

Certifications:

● BASSET ILCC

● Food Handler ServSafe

SKILLS

Hard Skills: Cash Handling, Sales Support, Inventory Management, Menu Recommendation, Beverage Making and Delivery, Table Monitoring and Turnover, To-go Order Preparation, Point of Sale Systems Soft Skills: Service-Oriented, Reliable and Dedicated, Client Experience Oriented, Courteous Phone Demeanor, Customer Service, Cleanliness, Adaptability, Time Management, Attentive team player WORK EXPERIENCE

Puttery Chicago, IL

Oct 2022 – Feb 2023

● Private Event Hospitality Hostess/Server

● Promptly greeted and served guests using menu knowledge to answer guest questions and provide recommendations.

● Leveraged drink knowledge to make wine, beer, and cocktail recommendations.

● Provided all Hospitality services to high-volume events and private parties, ensuring prompt delivery of food and beverage.

Coalfire Chicago, IL

Server July 2007 – Apr 2022

● Ensured optimal guest experience by seating guests, taking orders, serving dishes, and removing dinnerware promptly and with a positive attitude.

● Managed orders and accompanying transactions using POS systems.

● Knowledgeably recommended menu items based on customer needs and preferences, including upselling complementary dishes and drinks.

Multiple Agencies Chicago, IL

Brand Ambassador 2008 - Present

● Represent the brand at events, trade shows, and other promotional activities, engaging with customers and promoting the brand's products or services.

● Develop a deep understanding of the brand's products or services, as well as its target audience and market position.

● Successfully increased brand awareness and visibility by representing the brand at events and trade shows, engaging with customers and creating a positive brand image.

● Built strong relationships with customers and influencers, increasing brand loyalty and driving sales.

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VillageTap Chicago, IL

Bartender 2005 – 2007

● Provide excellent customer service, engaging with customers in a friendly and professional manner, and answering questions about drinks and menu items.

● Maintain a clean and organized bar area, including stocking supplies and equipment, and cleaning up spills and messes promptly.

● Developed a loyal customer base by providing excellent service, recommending drinks and menu items, and creating a welcoming and enjoyable atmosphere. Metro Chicago, IL

Hospitality Coordinator 1998 – 2007

● Manage and oversee all aspects of hospitality services for events, including catering, transportation, accommodations, and other guest services.

● Collaborate with event planners, vendors, and suppliers to ensure that all hospitality needs are met and that guests have an exceptional experience.

● Act as a liaison between guests and event staff, addressing any concerns or issues that arise during events.

● Successfully managed and coordinated hospitality services for a variety of high-profile events.

● Received positive feedback and recognition from clients and guests for exceptional service and attention to detail, resulting in repeat business and referrals. InterHit Records Los Angeles, CA

Head of College Radio Department 1997 – 1998

● Oversee the operations of the college radio department, including programming, promotions, and production.

● Build relationships with local musicians, artists, and community members to promote the station and increase engagement with the local community.

● Developed a reputation as a respected and knowledgeable expert in college radio programming and operations, with strong connections to industry professionals and influencers. VirginRecords Los Angeles, CA

Assistant to Head of R&B Department 1995 – 1996

● Responded promptly and professionally to phone calls and emails, ensuring that messages were delivered in a timely manner.

● Managed mail and packages efficiently, ensuring that they were received and distributed promptly.

● Built a cohesive and collaborative team within the department, fostering a culture of creativity, innovation, and teamwork.

DoubleDoor Chicago, IL

Lighting Technician 1993 – 1994

● Design and set up lighting systems for live events, concerts, theater performances, and other productions.

● Work with producers, directors, and other members of the production team to understand the creative vision and lighting needs of the production.

● Troubleshoot technical issues and make adjustments to lighting systems during performances or events.

● Maintained a high level of professionalism and customer service, effectively communicating with clients and team members to ensure that lighting needs are met on time and within budget.

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