Sophia Stevens

Springfield, MO *****

ad4a5f@r.postjobfree.com

+1-417-***-****

To secure employment with a reputable company, where I can utilize my skills and business studies background to the maximum

Seeking to make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.

Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Housekeeper

A Clean Above - Panama City Beach, FL

May 2023 to November 2023

Responsible for all basic cleaning in and around residences or office buildings Warehouse Associate

Amazon - Springfield, MO

December 2021 to May 2022

• Receiving, processing and storing inventory according to purchase orders and store policy within necessary time frames.

• Completes reports by entering required information.

• Enforces inventory controls by collecting stock location orders and printing requests.

• Completes shipments by processing and loading orders Night Auditor

Comfort Suites - Springfield, MO

May 2018 to October 2021

Responsible for verifying and expenses were claimed. Including reconciliation accounts. Check room rates.

Customer Service Representative/Retention Specialist T-Tech, Inc - Springfield, MO

January 2016 to April 2018

Implement customer retention strategies to increase loyalty and retain business. Analyze customer feedback, negotiate with customers, implement retention strategies, and compile reports for sales managers.

Process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services

Update customer accounts including payment methods, rates, and all other billing inquiries. Front Desk Receptionist

Baymont Inn and Suites - Springfield, MO

November 2014 to November 2015

• Monitor and update records and files

• Monitor and log office expenses and costs

• Keep front desk clean, tidy and supplied with all the necessary supplies

• Greet, communicate with and welcome guests

• Answer all the customers' questions and address their complaints

• Answer all incoming calls, redirect them when needed Universal Agent

Corporate Technologies Advantage, LLC - Springfield, MO July 2012 to October 2014

Assist with inquiries, complaints, orders, reservations and direct company cancelation, among many other queries including virtual billing inquiries and necessary problem solving skills Education

GED in General Studies

August 2011 to May 2014

Skills

• Front Desk

• Guest Services

• Data Entry (8 years)

• Medical Billing

• Microsoft Outlook (8 years)

• Clerical Experience

• Microsoft Office (10+ years)

• Microsoft Excel (10+ years)

• Home care

• Critical care experience

• Direct sales (4 years)

• Computer skills (10+ years)

• Customer service

• Warehouse experience (Less than 1 year)

• Warehouse distribution (Less than 1 year)

• Account Management

• Order Picking

• Payroll (Less than 1 year)

• Virtual billing (4 years)

• Personal assistant experience (1 year)

• Account analysis (4 years)

• Manufacturing

• Pallet Jack

• Warehouse Associate

• Shipping Receiving

• Leadership

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