Customer Service Virtual Assistant
Resume:
Rebecca Cameron
Fort Worth, TX *****
*******.*.*******@*****.***
Authorized to work in the US for any employer
Work Experience
Freelance Virtual Assistant
self-employed - Fort Worth, TX
June 2016 to Present
Provide professional online administrative support for various clients nationally. Office Assistant
Career Adventures - Shreveport, LA
January 2016 to April 2016
Worked with agency clients, providing accurate and timely clerical support. AAdvantage Customer Service Representative
American Airlines - Fort Worth, TX
March 2015 to November 2015
•Assisted AAdvantage clients with accounts and questions about the AAdvantage program
•Fostered strong client relationships to promote a positive opinion of the AAdvantage brand
•Educated clients on policies and offered advice tailored to the individual on other programs benefits
•Answered calls while utilizing several computer systems simultaneously to address client issues
•Maintained a professional demeanor to diffuse high stress situations
•Used conflict resolution and problem solving skills to offer a quick solution to client issues
•Respected client confidentiality
•Researched discrepancies, proactively corrected errors, and maintained account security Inventory Clerk
Ace Hardware - Fort Worth, TX
June 2013 to November 2014
*Compiled and maintained records of quantity, type, and value of stocked materials and merchandise
*Counted merchandise and maintained inventory database via computer as well as paper filing system
*Compared inventories to office records and initiated troubleshooting for discrepancies
*Generated reports for sales orders, previous count records, purchase invoices and current inventory Genius Administrator
Apple - McLean, VA
October 2007 to February 2010
*Rapidly promoted from Concierge within 3 months
*Resolved customer concerns and issues
*Managed and updated customer, repair, and tracking databases
*Corroborated with Inventory Control Specialists in maintaining store inventory
*Processed received repairs and verified successful repairs
*Communicated with customers to keep them informed via status updates Sales Associate and Cashier
Hot Topic, Inc. - Fairfax, VA
2005 to 2006
Assisted customers with purchases; arranged sales floor; received, shipped, and documented incoming and outgoing merchandise transfers.
Assistant Manager
Fossil Store - Fairfax, VA
2005 to 2006
Maintained daily records of transactions and performance; verified, processed, and submitted payroll records weekly; processed, recorded, and performed cash deposit daily. Assistant Manager Luxottica Retail
Luxottica Retail / Sunglass Hut - McLean, VA
2003 to 2005
Promoted to Assistant Manager for Chevy Chase Sunglass Hut in June 2004 after excellent performance in first year as Sales Associate at Union Station Sunglass Hut. Transferred to high volume Tysons Corner Watch World in November 2004.
• Tracked and accounted for all store inventory
• Simultaneously performed inventory management, customer service, and scheduling tasks during sole coverage shifts
• Brought chaotic and disorderly stores into compliance with all standard operating procedures
• Assigned weekly schedules for employees, ensuring adequate coverage to provide excellent customer service during peak hours while not overstaffing during quiet periods Assistant Manager
Guacamole - Washington, DC
2001 to 2003
Maintained shipment, inventory, and financial records; implemented and managed security procedures for stock and cash in the store
Education
Some College in Business
Tarrant County College
2016 to 2018
Some College in American Sign Language Translation Tarrant County Community College Fort Worth - Fort Worth, TX 2011 to 2013
Some College in American Sign Language
Northern Virginia Community College Annandale - Annandale, VA 2005 to 2008
Psychology
Virginia Commonwealth University Richmond
1999 to 2000
High school diploma or GED
Skills
• Customer Service (10+ years)
• Inventory (9 years)
• RECEPTIONIST (2 years)
• Sign Language (5 years)
• Data Entry (3 years)
• Conflict Resolution (3 years)
• Report Preparation (2 years)
• Basic Computer Skills (10+ years)
• Filing (10+ years)
• Mac OS
• Windows
• Store management
• Technical support
• Operating systems
• Help desk
• Search engines
• Customer support
• Data analysis skills
• Experience with children
• Customer relationship management
• Analysis skills
• Social media management
• Data collection
• Telemarketing
Languages
• English - Expert
• American Sign Language - Intermediate
Assessments
Administrative assistant/receptionist — Proficient November 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Scheduling — Proficient
November 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Professional Skills
• Conversant in American Sign Language (ASL) * Report Generation
• Customer Service * Office Administration
• Problem Resolution * Point of Sale Systems
• Active Listening * Type 50 WPM
• Inventory Management * Windows 10, 7, XP, Mac OSX
• Microsoft Word, Excel, WordPerfect
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