Contact

Education

+63-917*******

Phone

ad4a4j@r.postjobfree.com

Email

Brgy. Pinagkaisahan, Cubao,

Quezon City

Address

Marvin Yarisantos Malaga

With seventeen years BPO experience, started as an agent, been a trainer for customer service and five years as a Duty Manager for a Broadcast and Graphics company. Skilled in adherence and critical issue process improvement, proper documentation techniques, best practices for troubleshooting. Able to multi-task in a fast pace environment and can work efficiently under pressure with minimal supervision.

Experience

Interfaces with Apple customers from MY, SG, AU and the PH via inbound and outbound calls.

Help customers decide what Apple device suites their needs. Assist customer in placing orders, set appointments and creating business accounts. Adherence to client’s software and hardware installation, upgrade and maintenance schedules.

Manage and facilitate technical troubleshooting across all regions. (APAC, EMEA, AMER)

Work on Critical issue process improvement, proper documentation techniques, and best practices for troubleshooting and drive adherence to the critical issue process. Conduct trainings.

Attend internal conference calls with Avid cross functional, technical teams if needed. Assist customers on software, hardware installation and video editing concerns As a senior tech, handled elite customers and does floor support Trainer for Customer Service

Advisor I - Sales

Duty Manager

Trainer for Customer Service

September 2021 – January 2024

April 2014 – September 2019

April 2010 – April 2014

CONCENTRIX l Eton Centris, Cyberpod 3, Q.C

AVID TECHNOLOGY PHILIPPINES l Uptown Mall, BGC, Taguig AVID TECHNOLOGY PHILIPPINES l Uptown Mall, BGC, Taguig De La Salle Araneta University

B.S Animal Husbandry

2002

Communication and relationship

building

Windows OS and Mac OS

Strong analytical skills

Customer Management

MS office suite

English

Tagalog

Skills

Language

September 2006 – April 2010

AVID TECHNOLOGY PHILIPPINES l Uptown Mall, BGC, Taguig Technical Support Representative

Offer technical support for software and hardware problems through phone, e-mail and chat.

Assist customers on software and hardware installation January 2006 – Sept 2010

SITEL PHILIPPINES INC. l Cybermall Bldg., Eastwood, Pasig City Customer Service Representative

Offer customer service and technical support for VOIP subscribers. Assist customer in creation and cancellation of accounts Video Editing (Media

Composer)

Contact this candidate