Customer Service Management

THEOPHILUS ZOTRA

P.O. Box Ah **** Ahinsan - Kumasi. AK – 0346 – 3802 +233(0)551805273

ad4a3p@r.postjobfree.com

PERSONAL INFORMATION

Date Of Birth: 18th December, 1994

Nationality: Ghanaian

Hometown: Dzodze

Religion: Christian

PERSONAL STATEMENT

An astute and a diligent young graduate filled with great character and integrity. I pursued Bachelor in Technology (BTech.) - Marketing option at the Kumasi Technical University (KSTU). I am hard working and very determined. I enjoy keeping myself busy with ‘necessary activities’ and put extra effort in my tasks. I am keen at working with other people and also able to work under pressure without supervision. I am a self-motivated individual, persuasive and very proactive, but reactive when necessary.

CAREER OBJECTIVES

• To work with others to achieve set objectives by all standards making best use of my abilities and knowledge to increase productivity.

• To learn, develop and apply professional knowledge and skills acquired to the highest level with the vision and standard set by the organization as my top priority. EDUCATION

Bachelor in Technology (BTech - Marketing) 2020 - 2022 Kumasi Technical University (K.S.T.U.) – Kumasi

Diploma in Electronic Marketing 2018 - 2020

Kumasi Technical University (K.S.T.U.) - Kumasi

W.A.S.S.C.E.: Business 2011 - 2014

Sekyedumasi Senior High School

WORKING EXPERIENCE

National Service (Revenue Officer) November 2022 - October, 2023 Asokwa Municipal Assembly,

Ashanti Region

Duties:

• Collected taxes from business operators for the municipal assembly.

• Conducted of face-to-face interviews with taxpayers

• Designed payments plans to help taxpayers with arrears, pay their outstanding taxes over time.

• Ensured and maintained a good customer service environment. Intern (Sales Person) October, 2018 - December, 2018 Sales Department

Mobile Zone

Adum, Kumasi

Duties:

• Sold the company product to potential customers

• Assisted customers in choosing suitable phones for their needs.

• Resolved customers’ complaints and concerns.

• Coordinated sales efforts with marketing programs Administrator May, 2013 - September, 2013

887 Internet Cafe

Monaco - Atonsu, Kumasi

Duties:

• Maintained and monitored the use of the various hardware in place

• Ensured and maintained a good customer service environment.

• Ensured a better monitoring and distribution of client/server software. KEY SKILLS / COMPETENCES

• Analytical and Conceptual thinking ability.

• Problem solving and numeracy skills.

• Communication skills

• Microsoft Office (Excel, Word and PowerPoint).

• Good Leadership and Team Player.

• Punctuality and responsibility skills.

• Good interpersonal skills

• Ability to work under pressure with little or no supervision. INTERESTS

• Surfing the internet for new developments

• Photo Designing.

• Playing Football and Volley Ball

• Reading.

• Watching videos and listening to life motivational music LANGUAGES

• English

• Asante - Twi

REFEREES

Mr. Richard Oppong

Revenue Officer,

Asokwa Municipal Assembly

Email: ad4a3p@r.postjobfree.com

Tel: 059*******

Mr. Evans Awuah

Human Resource Manager,

Asokwa Municipal Assembly

Email: ad4a3p@r.postjobfree.com

Tel.: 024*******

Contact this candidate