LOVINE AMONDI OMONDI

CUSTOMER SERVICE REPRESENTATIVE.

PROFESSIONAL SUMMARY

Diligent and self-motivated achiever,

flexible and adaptable to different

contexts,

environments and culture. Excellent

interpersonal, teamwork skills which enable

me to interact with people of diverse

backgrounds.

CAREER OBJECTIVE

To attain a position that will enable me to

use my exceptional communication and

organizational skills to resolve

customer issues as well as build a

sustainable and competitive

career.

CONTACT

PHONE:

074*******

EMAIL:ad4a0u@r.postjobfree.com

I.D No: 35751877

REFEREES

1.EDITH MIRIAM TEAM

MANAGER

ad4a0u@r.postjobfree.com

254-***-******

EDUCATION

ST FRANCIS COLLEGE

2018-2019

CERTIFICATE IN FOOD AND BEVERAGE

Credit

NANGINA GIRLS HIGH SCHOOL

2013-2016

KENYA CERTIFICATE OF SECONDARY EDUCATION

Certificate

WORK EXPERIENCE

M-KOPA LIMITED-RETAIL CUSTOMER CARE EXECUTIVE

2023 MARCH-CURRENT

Gathered customer feedback and reported it to management for further action.

Developed and maintained relationships with customers to ensure their satisfaction.

Investigated customer complaints and provided solutions within acceptable time frames.

Assisted customers with product selection based on individual needs. Created detailed reports of customer interactions for internal records keeping purposes.

Communicated new products and services information to existing customers via email campaigns.

Tracked customer order statuses using various systems including CRM software.

Provided technical assistance related to product installation or operation when needed.

Resolved customer inquiries and complaints requiring management-level escalation.

Audited customer account information to identify issues and develop solutions.

2. FENTON OTIENO -

WASOKO LIMITED

254*********

3 ELMADA OMONDI -

KENCAL LIMITED -TM

ad4a0u@r.postjobfree.com

+254*********

.

M-KOPA SOLAR LTD- CUSTOMER SERVICE REPRESENTATIVE

2020 FEB-2023 MARCH

• Handling incoming calls and providing solutions / advice to customers.

• Monitoring and responding to incoming SMS.

• Follow up calls to increase customer data in Enterprise Resource Planning (ERP). • Identifying and escalating priority issues.

• Completing the call logs and escalating customer issues to management through Microsoft Teams online meeting channel. WASOKO LIMITED - CUSTOMER SERVICE REPRESENTATIVE

2019 OCT- 2020 JAN

• •Making outgoing calls to customers across Wasoko, in accordance with the company’s aftersales debt management processes. -Receiving incoming calls from customers with technical issues and making follow up calls to monitor and improve customer satisfaction. -Contact Wasoko customers by phone and encourage adherence to payment plans.

• KENCAL EPZ LIMITED

JULY 2019-SEP 2019

1. Receiving incoming calls from customers with technical issues and making follow up calls to monitor and improve customer

satisfaction

2. Make outgoing calls to customers who are behind on payment plan, and follow up calls to those who have previously contacted with technical issues

3. Receive incoming calls from customers with technical issues 4. Respond by phone to requests for help or information made through our SMS system

5. Escalate customer issues that are not easily solved by telephone 6. Make calls in accordance to all relevant sales and after sales processes SKILLS

• Emotionally stable and Empathetic. Teamwork and

collaboration

• Professionalism, integrity and strong work ethic.

• Ability to react quickly and calmly during emergencies.

• Ability to perform rescue action.

Contact this candidate