SIERRA SHELTON

Murfreesboro, TN *****

+1-615-***-****

ad49yo@r.postjobfree.com

Extremely organized leader with a passion for task completion. Well traveled with a diverse background. Dependable, hardworking worker with excellent teamwork skills. Through course training and job experience will be well prepared for many obstacles.

Using several methods to interact with coworkers positively to achieve goals. Highly goal oriented, honest, and an intelligent worker. Can handle daily tasks that require critical thinking, ambition and responsibility. Open to learning new materials and skills. Objective is steady employment where outstanding communication skills, relevant work experience, and education can be utilized.

Willing to Relocate

Authorized to Work in the U.S. for any employer

Education

Associate of Applied Science in Industrial Distribution

WALLACE STATE COMMUNITY COLLEGE

August 2013

STRATFORD HIGH SCHOOL - Nashville, TN May 2006

Work Experience

Field Engineer/ Launch Program Leader

AMAZON/TEK SYSTEMS - Nashville, TN

November 2022 - Present

LAUNCH PROGRAM LEADER

•Work with departmental heads, managers, and other stakeholders to develop team goals and delegate tasks to the appropriate team member

•Develop team schedules and assist in the successful onboarding and training of team members

•Create and communicate a clear list of expectations and goals for team members to follow

•Offer emotional support to project team members and make people feel valued

•Maintain frequent communication to offer encouragement, amend tasks, and provide updates on goal progress

•Implement incentives to keep the team motivated and focused on their daily tasks project goals

•Provide frequent feedback on employee performance, address weaknesses or inefficiencies, and offer support to improve skill gaps

•Nurture collaboration amongst team members

•Create a workspace that encourages creativity and innovation to get the most out of the team

•Quickly and effectively resolve team conflicts

•Write project reports as necessary

•Reward team members for their continued efforts and celebrate accomplishments

•Other supervisory duties as needed

FIELD ENGINEER

•Work directly with technical support

•Monitoring of autonomous drive fleet and/ or monitoring of autonomous robotic arms

•Coordinating team efforts to Tier 1 & Tier 2 employees to conduct testing procedures delegating appropriate tasks & job functions

•Learning and working within proprietary software tools

•Communicating (verbal & written) technical issues and solutions with applicable stakeholders ( both on site and remote)

•Tracking & calculating real time metrics associated with fleet-wide testing

•Deep-driving failures and success in robot testing processing & associated tools

•Leading team meetings

•Field technical questions from onsite team and remotely located parties

•Troubleshooting hardware failures and software issues

•Analyzing large datasets and pulling out trends & patterns

•Allocating and De-allocating chutes on a daily basis established by Amazon robotics testing strategy

•Writing up detail failure reports when autonomous drive units fail a planned task

•Communicating ( verbal) within dynamic team environment

•Communicating ( written) technical robot task information on stricter /templates formats

•Sitting in on multiple team netting’s and clearly communion issues/wants/ needs/ successes/failures associated within on-site testing

•Providing on-site training for other Tier 3, Tier 2, and Tier 1 work associates

Account Manager/ Call Center Customer Service Representative

SMILE DIRECT CLUB - Nashville, TN

August 2016 - November 2022

ACCOUNT MANAGER

•Overseeing customer account management, including negotiating contacts and agreements to maximize profit

•Building and maintaining strong, long-lasting customer relationships

•Operating as the lead point of contact for any and all matters specific to your accounts

•Communicate with clients and shippers and resolve any complaints.

•Prepare shipping quotes for customers.

•Negotiate shipping fees with couriers.

•Prepare sales reports for senior management.

•Keep a meticulous record of shipment information.

•Overseeing the whole lifecycle of an order from start to finish

•Invoicing customers for product orders that had been completed

•Managing transportation coordination between the customer and transportation company (Contract temp position)

CUSTOMER SERVICE REPRESENTATIVE

•Managed client records

•Performed data entry for orders and customer information

•Responsible for tracking and maintaining inventory

•Responded to claim inquiries

•Assisted customers with a warm and professional attitude

•Answered general questions/Answered calls from Patients

•Resolved customer information and complaints

•Handled online orders and credit card transactions

•Provided policy and service information

Skills

•Technical Support

•Troubleshooting

•Public Speaking

•Desktop Support

•Presentation Skills

•Customer Relationship Management

•Customer Service

•Management Experience

•Leadership Experience

•Supervising Experience

•Sales Experience

•Training & Development

•Hospitality Experience

•Assistant Manager Experience

•Help Desk

•Active Directory

•Remote Access Software

•Medical billing

•Health information management

•Release of Information Specialists

•Analysis skills

•Microsoft Windows

•Dispatching

•Administrative experience

•Microsoft Office

•Microsoft Excel

•Confidentiality Experience

•Schedule management/Transportation planning

•Legal office management/ Legal intake

•Communication skills

•Operating systems

•Account management

•NetSuite

•Order entry/ Data entry

•Order fulfillment

•Microsoft Windows Server

•QuickBooks

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