Customer Service Human Resources

Pamela (Pam) Beck

**** ***** *** **

Valdese, NC 28690

H: 828-***-**** M: 828-***-****

*********@*****.***

Upbeat and flexible worker with over ten years in clerical/reception, seven years experience in retail sales, and over 4 years in the restaurant/fast food industry, emphasizing customer service. Driven and results-focused professional seeking a full-time clerical or customer service position. Skills

Customer Service

Inventory control procedures

Cash handling accuracy

Loss prevention

Mathematical aptitude

Organized

Detail-oriented

Word and Excel competence

Accomplishments

Contributed to a 14% drop in shoplifting through increased and accurate record keeping Helped design and implement time and attendance system for factory with 1000+ employees. Did extensive training with supervisors regarding new codes and procedures Assisted with payroll preparation and entered data into cumulative payroll documents Verified that information in the computer system was up-to-date and accurate Compiled statistical information for special reports Processed confidential payroll and human resources information Processed weekly time sheets for 500+ employees

Investigated Worker's Compensation files for accuracy Education

Western Piedmont Community College Graduated May, 2008 Associate Degrees in Accounting and Business Computer Programming Maintained a 4.00 GPA within the curriculum, and an overall 3.87 GPA Member of Phi Theta Kappa

Graduated with High Honors

Work History

Deer Park Health & Rehabilitation Greeter / Receptionist 4/2023-Present Answer phones and direct calls

Greet and admit visitors and other guests

Various clerical duties as needed

Burke United Christian Ministries Thrift Store Assistant 8/2021-4/2023 Assist customers with questions and purchases

Process sales and do all register procedures, including opening and closing store Maintain store cleanliness and organize merchandise as needed Burke Hospice and Palliative Care IPU Support 1/2015-3/2020 Greet and allow entrance to patients’ visitors

Answer phones and route messages

JoAnn Fabric and Craft Store Team Member 9/2013-12/2013 Assisted in store set-up and opening

Assist customers in the store, at cutting table and at checkout Fox Tax Reception 12/2003-4/2004

Answer telephones and schedule appointments

Assist manager in preparing tax forms

Prepare and file tax forms

Neuville Industries, Inc. Payroll Clerk 1/1994-5/1999 Processed an average of 200 production employee sheets per day Assisted in processing bi-weekly payroll for approximately 250 employees Produced reports of indices for supervisors and upper management Generated time reports for supervisors to approve for employees Researched personnel files for payroll information and Worker’s Compensation claims Goody’s Family Clothing Stockroom Manager 10/1987-11/1990 Unloaded trucks, stocked shelves, and carried merchandise to the floor for customers Processed shipments and maintained organized stock shelves Kept the showroom clean and maintained neat, orderly product displays Processed an average of 150 transactions accurately each day in a timely manner Answered customers’ questions and addressed problems and complaints in person and via phone Opened and closed the store, which included counting cash drawers and making bank deposits Educated customers on product and service offerings Offered exceptional customer service to differentiate and promote the company brand Built customer confidence by actively listening to their concerns and giving appropriate feedback Communicated merchandise needs and issues to appropriate supervisors in a timely fashion Balanced the needs of multiple customers simultaneously in a fast-paced retail environment Attended two to four team meetings each month to voice concerns and offer constructive feedback to others

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