Service Desk Customer
Resume:
Jalisa McQueen
Customer Service Representative
****.********@*****.***
OVERVIEW
Experienced and reliable customer service representative with 5 year's experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Ability to listen attentively, solve problems quickly and efficiently, and create high quality professional relationships with customers.
EXPERIENCE
Meijer
08/2022 - 04/2023
Service Desk Associate
Manage the service desk area, including greeting customers and responding to telephone and in-person requests for information.
Maintained up to date knowledge of store Policies regarding payments, returns and exchanges.
Computed accurate sales prices for purchase transactions.
Expressed appreciation and invited customers to return to the store.
Target
06/2021 - 05/2022
Service Desk Advocate
As a service desk advocate, I was responsible for doing customer returns with and without receipts, as well as cashing out customers when lines at registers become too long during rush hour times.
Crossed trained and provided back up for other service desk advocates.
Answered customer request for assistance either In person or over the phone.
Party City
09-2018 – 03/2020
Cashier
Greeted customers upon entry into the store and helped them with any questions and concerns.
Operated a checkout lane and associated retail equipment, including scale barcode scanner and cash register using point of sales systems.
Performed all check out procedures quickly and accurately.
Quickly summarize complex information with bullet points, compelling data, or even interesting facts.
EDUCATION
Henry Ford High School
2006 - 2010
High School Diploma
SKILLS
Empathy
Good Communication
Problem-solving
Adaptability
Patience
Self control
Problem solving
Teamwork
Computer Skills
Interpersonal
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