Karen Colburn Gall

*** **** ********, ***. **, Fortville, IN 46040

Phone: 317-***-****

E-Mail: ad49wv@r.postjobfree.com

Objective

I am looking to be a part of a team that can utilize my strengths in communication, customer service, accountability, time management, self-starting, planning, and listening. I am detail-oriented and comfortable multi-tasking.

Skills

IT Skills: MS Office Suite, Word, Outlook, Excel, Power Point, Instant Messaging, and Citrix. Scheduling; answering phones; updating and enrolling health insurance and billing.

Experience

Receptionist Front Desk

Fallcreek Veterinary Medical Center

McCordsville, IN October 2018 – Jan 2019

Responsibilities included answering phones; scheduling; customer service; checking in patients; taking payments; weighing in and checking out patients; billing.

Investment Services Assistant

Thurston, Springer, Herd & Titak Inc.

Indianapolis, IN July 2013 – April 2014

Responsibilities included answering phones, greeting clients arriving for appointments; directing clients to their proper representatives; organizing new clients’ applications; entering client information into the company’s systems; checking backgrounds; checking and entering incoming payments to ensure accuracy in the system; opening and distributing mail; taking inventory and purchasing supplies; keeping the kitchen and office areas neat and clean.

Customer Service Representative

Morellis Cleaners

McCordsville, IN January 2012 – June 2013

Responsibilities included accounting; operations; customer relations; interacting with regular customers; I was instrumental in generating an increase in revenue from $150,000 to $300, 000.

Human Resources Team Member

Super Target

Fishers, IN May 2011 – November 2011

Responsibilities included directing phone calls, including customers’ complaints, needs, and wants; assessing potential employees, including reviewing applications and scheduling interviews; satisfying requests from team members and customers; making store-related announcements; assisting with department needs like keys, equipment, and training tools; operating the cash register; customer assistance.

Human Resources Manager February 1995 – December 2002

Nordstrom Circle Center

Indianapolis, IN

Responsibilities included assisting the store manager and department managers with staffing needs; interviewing; teaching employee training classes; assisting departments with control budgets; interacting with and helping others through one-on-one coaching; being an active listener; being able to help individuals reach reasonable solutions to their concerns; representing my employer in all discussions and decisions; helping to plan and direct campaigns such as the United Way kick-off; organizing in-store meetings and promotions; supervising, training, and promoting special events; coaching department managers in hiring and firing employees; reviewing scheduling; helping any departments as needed due to short-staffing.

Sales Manager December 1992 – December 1995

Nordstrom

Redondo Beach, CA

Responsibilities included managing employees in infants and pre-teen departments; managing cosmetics and fragrance departments; hiring; scheduling; merchandizing; inventory control; training staff in merchandising through displays and product organization; building sales; gaining product knowledge; demonstrating excellent customer service; overseeing planning and executing all department promotions.

Children’s Apparel Retail Sales July 1988 – December 1992

Nordstrom

Redondo Beach, CA

Provided customer service; organized merchandise; developed apparel knowledge; awarded customer service all-star for customer service excellence; reached the goal of pacesetter for annual top sales; assisted manager with scheduling, reviewing applications, overseeing inventory control, and promotion planning.

Office Assistant June 1989 – January 1993

William Glenn MD Radiology

Torrance, CA

Responsibilities included scheduling; answering phones; ordering supplies; billing; authorizations; attention to detail, shipping results; customer service; flexibility.

Education

El Camino College

El Segundo, CA

Associates Degree in Accounting and Business Communication, 1990. Additional field of study: Human Relations. Community Service Participant: assisted developmentally delayed students in the swimming program. Held a full-time job throughout my duration in college.

Volunteering

I volunteered in all my children’s classes as a teacher’s aide; assisted in planning classroom parties; participated in United Way programs to help inner-city children with reading; substitute teacher’s aide at the primary level. Throughout high school, I aided the home of a foster parent who cared for severely disabled children from birth to three years of age. I helped with tube feeding, regular feeding, physical therapy follow-through, bathing and dressing, and language development for small children.

References

Allie Disch, Co-worker, Nordstrom: 303-***-****

John Chomica, Human Resources, Harrison College: ad49wv@r.postjobfree.com – 317-***-****

Katie Usher, Human Resource Manager, Nordstrom: ad49wv@r.postjobfree.com 317-***-**** X 1809

Briana Devasier, Human Resource Manager, Target: 800-***-****

Lisa Lauria, Compliance Manager, Thurston, Springer, Herd & Titak: 317-***-****; 317-***-****

Lisa Knieser, Supervisor, Morrellis Cleaners: 317-***-****; 496-8761,336-6425

Holly Kirsch, Owner, AH Collection: 213-***-****; 317-***-****

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