Celeste Boles

Royal Oak, MI

Cell 248-***-****

• 20 Years’ Experience in Health Care Industry

• Strong organizational skills able to effectively supervise support staff

• Collaborate easily with co - workers and work well independently

• Coordinated and managed multiple priorities and projects on a timely basis

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Caliber Home Loans

Customer Service Representative 2022-2024

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• I worked in a speciality department to ensure the customers /clients were able to avoid foreclusure

• Providing resources such as refinicing, loan modifications, forbearance

• Assisting customers with application process to ensure and encoourage that there was help available

Beaumont Hospital

Customer Service Representative 2019-April 2020

• Took high volume of incoming calls in nutrition department, taking patient meal orders.

• Answered patient inquiries, counselled on what they should receive and when.

• Data entry of patient information

• Scheduling of orders

Spherion

Administrative Assistant 2016-2017

• Scheduling patient appointments,

• Collection of patient co-pay weekly deposits

• Insurance verifications

• Data entry of demographics and charges, appeals, and calling on claim status

• Scanning documents and printing notes

Twenty-Four Hour Caregiver, Spring Hill, FL

For Grandmother 2007-2016

Gentiva Health Services, Hudson, FL

Health Agency Supervisor 2005-2007

• Effectively coordinated patient care within home health agency

• Knowledge of Medical Terminology and Medicare billing guidelines

• Strong organizational skills; able to supervise support staff effectively

Education: 1988 Cape Cod Community College

Business Administration AA Degree

References: Furnished Upon Request

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