Donjuan Riley

Brooklyn, NY *****

ad49wp@r.postjobfree.com

+1-347-***-****

Hello, My name is Donjuan Riley I am a natural learner, someone with great passion with whatever someone with high levels of work ethic, and importantly very reliable. For four years I’ve been working multiple positions simultaneously whilst maintaining my reliability between my coworkers supervisors and everyone I interact with. I am now ready and focused looking for a position to work full time and be my only current position. My ability to adapt and learn would definitely separate me from other candidates .

Work Experience

Front Desk Monitor

Allied Universal - New York, NY

November 2023 to Present

Monitor security cameras to ensure safe environment Engage with any potential customer or coworkers and answers any questions regarding the building Fill out simplification checklist when required

Room Attendant

Casa Blanca Hotel - New York, NY

April 2021 to Present

My Responsibilities as concierge of the hotel were as follows Greeting guests customers complaints, Also relaying valuable information to management when felt it was necessary.Taking messages Managing mail, luggage and deliveries, also from time to time performbasic administrative duties. Keeping the front desk and lobby cordial clean and organized. Provide incredible customer support, to help fulfill their expectations and exceed their expectations within the building. Building valuable relationships with customers and contributing to an awesome work environment with my coworkers. Hotel Concierge

Casa Blanca Hotel - Brooklyn, NY

April 2021 to Present

My Responsibility as the hotel concierge includes by are not limited to Welcome customers upon entrance and confirm reservations Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements

Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel

Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations

Arrange events, excursions, transportation etc. upon request from hotel residents Answer the phone and make reservations, take and distribute messages or mail and redirect calls Respond to complaints and find the appropriate solution Most important focus as the concierge is The customers morale and overall quality of the customer service Room Attendant/Housekeeping/ maintenance

Casa Blanca Hotel - Brooklyn, NY

April 2021 to Present

Based on the company’s required and or necessity for the day if I’m not working as the front desk or the concierge I am sometimes obligated to working as a cleaner room attendant and Janitor. My responsibility are as follows

Change bed linen and make beds

Replace used towels

Sweep and mop floors

Vacuum carpets

Dust furniture

Replenish bath care products

Restock beverages and food items in the mini-bar

Clean public areas, like corridors

Report any technical issues and maintenance needs

Address guests’ queries

Help guests retrieve lost items

Ensure all assigned rooms are clean and tidy by the end of the shift Follow hotel security guidelines

Shampoos and vacuums carpets and furniture as needed. Cleans, strips, waxes all hard floors as required. Washes windows, walls and ceilings as needed.

Empties liter bins and ash urns constantly and keeps areas clean at all times. Services restrooms and maintains cleanliness and orderliness. Asset Protection Associate

Macy's - Brooklyn, NY

August 2023 to December 2023

As an Asset protection associate part of my was responsibility was to protect the store assets to prevent and deter theft, whilst working with other colleagues. Use radio communications to detect suspicious activity, and often monitor cameras within the store. Produce Customer Service

Wegmans Food Markets - Brooklyn, NY

April 2022 to June 2023

Working in produce customer service my responsibilities were too answers and respond to customers questions and concerns to my best abilities. Also within the company I've done produce load and I've also done produce markets one of the only few produce members to have experience and to have work and all three areas within the departmen. Ive so far accomplished over a year of service onto the job. Well respected and reliable. I've helped train and assist new hires whilst learning and growing myself. whilst working on the produce load, I've unloaded and pulled the produce pallets and organized everything we received within the day. I've also help maintain employee safety and helped the department achieve all of our simplifications requirements and food safety requirements. While working in the produce markets my responsibilities were to fill out food safety and simplify the work area everyday. Including making fruit bowls and fruit products required for the day. Customer serie anot with a years experiencoming trendy serves and effiet sevice to cutomers Proven track record of providing reliable and efficient service Skills

• Communication skills (1 year)

• Produce Experience (2 years)

• Security (1 year)

• Electric pallet jack (2 years)

• Food Safety

• Food Preparation

• Food Service

• Kitchen Experience

• Cleaning Experience (2 years)

• Customer service (3 years)

• Guest services (3 years)

• Front desk (3 years)

• Janitorial experience

• Custodial experience

• Floor care

• Loss Prevention

• Commercial cleaning (1 year)

• Phone etiquette

• Organizational skills

• Guest relations

• Administrative experience

• Typing

• Word processing

• Time management

• Industrial cleaning

• Supervising experience

Certifications and Licenses

Guard Card

September 2023 to September 2025

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