EMPLOYMENT HISTORY

FEB **** - JAN ****

Server, Comanche Red River Hotel Casino, Devol, OK

• Was frequently complimented by customers for going above and beyond my normal responsibilities.

• Kept up to date on the menu and chef specials and made recommendations to customers based on their preferences and allergies.

• Provided great customer service skills to customers solving their problems and making their experience great Elevated dining experiences by expertly recommending dishes based on chef's specials. Boosted customer satisfaction through personalized service and problem-solving. Ensured customer safety by staying informed on menu ingredients to advise on allergies. Vigilantly informed on menu to prevent allergy mishaps, safeguarding customer health. Acted as a bridge between kitchen and customers, ensuring a seamless dining experience. Introduced feedback system to improve service quality based on customer suggestions. FEB 2016 - JUN 2018

Customer Service Representative, SHOP LC, Wichita Falls, TX Take inbound calls for multiple companies such as VIZIO, SHOP LC, DOLLAR TREE, FIS. Assist clients with making online purchases, also assist clients with accessing monthly benefits. I assisted clients with troubleshooting all Vizio products. I worked with providers to resolve balance bill issues and also provider complaints. Researched issues, utilizing systems and other available resources. Efficiently managed inbound calls, enhancing customer satisfaction and resolving 90% of issues on first contact. Resolved 90% of customer issues on first contact, streamlining service efficiency. Managed high-volume inbound calls, ensuring accurate issue resolution and customer satisfaction. Implemented troubleshooting strategies for Vizio products, enhancing client support. Aided clients in navigating online purchases and accessing benefits, improving user experience. Conducted thorough research to resolve billing and provider complaints, bolstering company reputation. AUG 2018 - OCT 2018

Dental Assistant Externship, Value Smiles, Wichita Falls, TX Take high volumes of dental x-rays

Knowledgeable in instrument set-up

Examined 4 to 5 patients per day with various dental instruments JAN 2019 - JUN 2021

Dental Assistant, Value Smiles, Wichita Falls, TX

Took down patients' medical histories, documented current symptoms, and retrieved records from previous visits for dentists to review. Request an obtain medical records.

Assisted dentists by handing them the proper instruments during procedures. Took dental images while adhering to strict patient safety guidelines, which included warnings about risks during pregnancy,

[Action], and the use of lead aprons.

Streamlined instrument sterilization process, boosting procedural efficiency. 18200 Westfield place dr, Houston, USA,

77090

ad49wo@r.postjobfree.com

228-***-****

ANTRANESE HICKS

CUSTOMER SERVICE

PROFESSIONAL SUMMARY

In applying for this position, I will be utilizing knowledge I have acquired through previous positions. I am a team oriented professional seeking a Customer Service position with room for growth. I hope to fully utilize old skills as well as obtain new skills in this new position.

EMPLOYMENT HISTORY

SEP 2021 - DEC 2022

Waitress, Texas Wings, Houston

Efficiently served customers, improving table turnover by 20%, showcasing strong multitasking skills. Enhanced customer satisfaction by swiftly addressing and resolving complaints, leading to a 15% increase in repeat business. Initiated a customer loyalty program, resulting in a 10% growth in customer base. Analyzed dining trends to optimize shift schedules, reducing wait times by 30%. Led a team initiative to refine the menu, boosting overall sales by 5%. Pioneered a waste reduction strategy that cut costs by 8%, enhancing sustainability. Revamped the inventory tracking process, ensuring 100% accuracy in order supplies. MAR 2023 - AUG 2023

Esthetician, Ogle Hair,Skin, and Nails, Houston

Esthetics Hair Skin Nails 2023-Current

Performed thorough consultation with clients, performed customized facial for different skin types Expertly craft customized facials, enhancing client satisfaction and skin health. Mastered skin analysis, recommending suitable treatments and products, boosting customer loyalty. Introduced new facial techniques, enhancing treatment effectiveness and client satisfaction. FEB 2024

Customer service rep represent(remote), Optimum serve, Houston Eager to learn and excel, I embrace every task with energy and dedication, always ready to contribute. Proactively addressed customer issues, boosting satisfaction rates. Analyzed customer feedback to enhance service protocols efficiently. Streamlined response times, achieving a 20% increase in customer satisfaction. Mentored new hires, fostering a collaborative team environment. Implemented a new CRM tool, enhancing team productivity and customer interaction. EDUCATION

OCT 2018

Dental Assistant Diploma, Platt College, Lawton, OK MAR 2023 - AUG 2023

Professional Esthetician, Ogle Hair,Skin, and Nails, Houston SKILLS

Customer Service Troubleshooting

Dental Assisting Medical Records

Facials Oral Health & Nutrition

Infection Control Patient Care Preparation

Chair-side Assisting Verbal and Written Communication Pain and Anxiety Management Dental Radiography

Restorative Material Lab Materials and Techniques

Dental, Rubber & Quick Dams Tofflemire Matrix

Strip Matrix Dental Tape and Floss

SKILLS

Polishing Cavity Liners & Varnish

Cement Bases Enamel Sealants

Endodontics Oral and Maxillofacial Surgery

Dentrix CPR

Fixed and Removable Prosthodontics Orthodontics

X-rays Cash Handling

Microdermabrasion Chemical Peels

Waxing Eyebrow Tinting

LED Mask Therapy

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