Customer Service Representative

KWESI FRIMPONG

***E ***S APT * BRONX NY *****

CELL:/917-***-****: Email: ********@*****.***

ACHIEVEMENT-ORIENTED EXPERT

OBJECTIVE

An author, admin expert, heart centered personal development life coach and a pastor with the ability to work with people from all walks of life and a desire to make a difference.

HIGHLIGHTS

·Behavioral/cognitive skills development

·Youth pastor

·Behavioral modification

·Effective listening skills

·Good motivational skills

CERTIFICATIONS

Covid-19 Contact Tracing---John Hopkins University

F-o2 fire guard

Osha 30 trained

NYS security license

INTERPERSONAL SKILLS

•Oral, verbal, and written communication

•Exceptional attention to detail

•Ability to strategically address public concerns

•Strong attention to detail

•Positive Attitude

•Workplace Etiquette

•Relationship Management

•Self-Confidence

PROFESSIONAL HISTORY

ASSISTANT YOUTH PASTOR-WINNERS CHAPEL-NY

Lead and organize effective youth programs implementing fellowship, worship, biblical teaching, discipleship, and evangelism, as well as ministry and mission opportunities.

Teach and give spiritual counselling to children between the ages of 10-18 and 18-20

Recruit, train and shepherd volunteer youth staff with diverse gifts and personalities.

Provide counseling and spiritual direction to youth on an individual basis.

Maintain contact with students and parents, keeping them informed of ongoing activities. Keep parents updated on ministry strategies and plans in a way that encourages partnership and involvement.

Support Impact parents in effectively fulfilling their Christian parenting roles, in concert with other pastoral staff.

Assist in the development and oversight of the youth ministry budget; also manage student fees for events and trips in a timely fashion.

Seek to integrate youth ministry into all phases of church life to create a culture that is intentionally intergenerational, striving to unite with and complement other church ministries.

Other duties as required.

CUSTOMER SERVICE REPRESENTATIVE: TASTE BUDD KITCHEN

Maintaining a positive, empathetic, and professional attitude toward customers always.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Product knowledge.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

EXECUTIVE ADMINISTRATIVE ASSISTANT: JOYFUL TOUCH INC

Acting as the administrative point of contact between the executives and internal/external clients

Undertaking the tasks of receiving calls, take messages and routing correspondence

Handling executives' requests and queries appropriately

Act as the point of contact between the executives and internal/external clients

Undertake the tasks of receiving calls, take messages and routing correspondence

Handle requests and queries appropriately

Maintain diary, arrange meetings and appointments and provide reminders

Make travel arrangements

Take dictation and minutes and accurately enter data

Monitor office supplies and research advantageous deals or suppliers

Produce reports, presentations, and briefs

Develop and carry out an efficient documentation and filing system

US SECURITY ASSOCIATES-NEW YORK-2017-2020

·Ensure effective on-site security and access control

Supervise third party security staff

·Identify security risks and issues and recommend policies and strategies to mitigate risks

Audit and configure security systems and software

Develop and review physical security training programs such as security onboarding, fire warden training, evacuation exercises, etc

·Keep up to date on French security related regulations

·Implement regular activity reports

·Responsible for all daily Security Operations, and provide assistance to the Security Manager

·Perform other operations and related functions (e.g., review and maintain incident reports, assist in preparation of security surveys and post orders)

·Aid customers, employees, and visitors in a courteous and professional manner

·Identify performance shortcomings and then develop and recommend process or program solutions to address shortcomings to the Site Supervisor

·Ensure quality of service and contract compliance by regularly inspecting security personnel and their job performance when assigned to his/her shift

·Provide supervision to security officers

EDUCATION

BACHELOR’S DEGREES-ORU ONGOING

CODATEC-IT

SAINT JOHNS SECONDARY-(SSSCE)

GHANA

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