Instructional Designer Business Analyst
Resume:
Luba Mitchell
Hickory, North Carolina 28602
************@*****.*** / 747-***-****
LinkedIn: https://www.linkedin.com/in/luba-mitchell/
Online Portfolio: http://www.lubamitchell.carbonmade.com
HIGHLIGHTS:
Reputation of being one of the best adult learning specialists in the industry with over 30 years’ experience in instructional design, graphic design, and training facilitation (ILT/VILT)
Strong Customer focus; expert in working with all levels of business clients to provide performance consulting and recommendations for blended learning/training strategies that meet all desired performance outcomes
Extremely motivated with exceptional ability to work independently and creatively to create effective blended learning solutions that support company goals and objectives and facilitate adult learning
Strong organizational and interpersonal communication skills
Extensive experience in working with subject matter experts to gather data for the front-end analysis portion of the design cycle; training needs/task analysis
Highly skilled in computer programs/applications; can quickly learn new technology
Unique skills of breaking down information to the most critical and discerning the best media to use to facilitate learning
Proficient in Microsoft Office Suite, Adobe Creative Cloud Suite (Photoshop, Audition, Premiere Pro, Media Encoder), Adobe Captivate, Articulate Storyline 360 and Rise, Camtasia, Snag-It, and Vyond
Worked as a Learning Management System Administrator since the late 1990s using SkillPort, Manager’s Edge and Cornerstone On Demand
WORK EXPERIENCE:
Instructional Designer March 2023 to March 2023
TTC Innovations / CareFirst, Remote
oCompleted onboarding training, then let go due to lack of funding for the role
Instructional Designer October 2022 to December 2022
Aptara, Inc./PwC/ConocoPhilips, Remote
oCreated storyboards for their Instructor-Led (ILT), Virtual Instructor-Led (VILT) training courses for their Design Team
oCreated job aids for critical tasks
Instructional Designer August 2022 to September 2022
Peyton Resource Group / Clark Atlanta University, Remote
oDeveloped training assets for their Introduction to the Helping Profession and Ethics course
Instructional Designer February 2022 to July 2022
Peyton Resource Group / USAA, Remote
oCreated Translation Documents for 2022 online courses
oEdited new online courses being developed
Business Support Consultant / Project Analyst April 2021 to September 2021
Strategic Staffing Solutions / Wells Fargo Compromised Data, Remote
oManaged the Foundational Learning program, including hosting and recording webinars, coordinating guest speakers, and managing attendance
oTracked employee course completion to ensure adherence to compliance training requirements
oServed as team editor
NCS Training Analyst / Instructional Designer / Trainer August 2017 to October 2020
First American Title Insurance Company, Remote
oSole Instructional Designer for the Commercial Division
oCreated all training assets for national rollout of a proprietary, state-of-the-art digital platform with document and wire verification technology, including videos, user guides, job aids, and webinar lesson plans and PowerPoint presentations
oAs the GoToWebinar System Administrator, scheduled and hosted all training webinars
Business Analyst October 2016 to August 2017
Insight Global / Sempra Energy, Remote
oSystem Administrator for the Cornerstone On Demand Learning Management System (LMS)
oPrepared reporting on LMS usage for stakeholders
Project Coordinator August 2016 to October 2016
Ciber / T-Mobile, Remote
oAssist with LMS Administrator duties (Cornerstone on Demand)
oCoordinate national training plans
Instructional / eLearning Specialist / Trainer May 2013 to April 2016
Fox Rent a Car, Burbank, CA
oSupported the company through conversion from a Microsoft-based operating system to Google Apps for Work
oSuggested, planned, created and developed eLearning and mLearning courses using Captivate 9 (mobile-friendly, incorporating interactivity and gamification, tests and software simulations) using the ADDIE and AGILE instructional design models
oWorked with subject matter experts across the company to document tasks, create policy and procedure manuals, and training materials (user guides, classroom training manuals, job aids, etc.) where nothing had previously been documented
oCreated storyboards and scripts, and was the voice talent for audio recordings – edited audio files using Adobe Audition
oCreated and edited video using Camtasia and Adobe Premiere Pro
oAdministered and uploaded online courses to our LMS (Cornerstone on Demand)
oWorked with high-level executives to create cross-functional process maps of various tasks to aid in process improvement efforts using Visio
oProvided performance consulting and recommendations on various processes to increase proficiency
oServed as LMS Training Administrator, designed LMS Home Page and provided weekly training audit reports to management
Learning & Development Administrative Assistant November 2011 to February 2013
Farmers and Merchants Bank of Long Beach, Seal Beach, CA
oCompany Store Manager
oTraining Coordinator
oLMS Administrator (SkillSoft / SkillPort)
oCreated training reports using Microsoft Access
oOrdered supplies and set up classrooms
Merchant Teller October 2009 to November 2011
Bank of America – Lakewood Center Branch, Lakewood, CA
oProcessed Customer transactions while providing superior customer service, and offered products and services that meet the Customer’s financial needs using consultative selling techniques.
oProcessed back office duties, including serving as Vault Teller to keep Tellers supplied with cash during business hours, and balancing the vault at the end of the day
Senior Multimedia Instructional Designer, AVP / Trainer September 1998 to March 2009
Countrywide Home Loans, Full Spectrum Lending Division, Pasadena, CA
oCreated, developed, and conducted classroom (ILT) and web-based courses (VILT) using the ADDIE model
oCreated all training materials for as well as managed the rollout of various Company-wide initiatives, such as the rollout of a proprietary online mortgage loan application, management training, and compliance training
oCreated and managed the Training Department’s intranet site
oServed as LMS Administrator using Manager’s Edge
Senior Training and Development Specialist / Trainer June 1981 to September 1998
Home Savings of America, Irwindale, CA
oStarted as a Teller and New Accounts Counselor for the first four years
oWas a Training Officer and facilitated training classes for the next four years
oWas promoted to the Corporate Training Department, where all the training curricula was developed and remained there for the next nine years
oCreated a library of policy & procedure and training manuals for the retail branches, Retirement Trust Services and the Consumer Lending Division
EDUCATION:
Montebello High School September 1974 to June 1978
Graduated: Yes (Diploma Earned)
California Polytechnic University, Pomona September 1978 to June 1979
Graduated: No
California State University, Los Angeles September 1979 to June 1980
Graduated: No
CERTIFICATIONS:
Instructional Design Certification June 1982
Company: Langevin Learning Services
Classroom Facilitation Certification March 1986
Company: Effective Classroom Instruction
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