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Customer Service Quality Inspector

Location:
San Jose, CA
Posted:
April 25, 2024

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Resume:

Mai Phung

San Jose CA ***** – (***) *** - ****

ad49vo@r.postjobfree.com

Quality Inspector

Highly qualified professional with a strong technical background in verifying, measuring and inspecting products to assure that all manufactured and purchased products conform to the design specifications and customers’ expectations of superior quality and reliability. Productive in both team-based and self-managed projects with highest customer service attitude; dedicated to maintaining up-to-date industry knowledge. A self-initiative person with a can-do attitude, analytical skills and flexibility in rapidly changing environment will be a contribution to product development.

Hands-on experience in: OS: Windows, MS Office: Excel, Word, PowerPoint, Outlook, Access.

Proficient in using of tools and machines in inspections such as rulers, tape measures, electronic and dial calipers, depth gauges, bore gauges, height gauges, thread gauges, drop indicators, plus and pin gauges, go/no go gauges, micrometers, snap gauges, electronic thickness gauges, surface plate, profilometer, laser micrometers, optical comparators, microscopes, CMM, Vision System (Keyence), Instron(Nikon-5565A), Micro-Vu (Vertex 320), Vision Measuring Systems.

Hands-on experience Agile, GMP (Good Manufacturing Practices), ERP (Enterprise Resource Planning) and SAP (Systems Application & Products)

Knowledgeable of the FDA, QSR (Quality System Regulations), ISO 13485 (Quality Management System) and 14001 (Environmental Management System)

Knowledgeable of ASME Y14.5M GD&T (Geometric Dimensioning and Tolerancing), PCBs, PCBAs, Circuit Design, Mechanical, Electrical, Optical as well as sound mathematical/arithmetic subjects.

Knowledgeable of IPC-A-600 (Acceptability of Printed Boards), IPC-A-610 (Acceptability of Electronic Assemblies) and IPC-A-620 (Requirements and Acceptance for Cable and Wire Harness Assemblies)

Knowledgeable of statistics

RELEVANT EXPERIENCE

05/2020 - Present. JOHNSON & JOHNSON San Jose, CA

IQA.

Capable of inspection and testing of incoming commodities, materials, parts, PCB and sub-assemblies to make sure that they are in compliance with the requirements of specifications.

Manage daily jobs effectively and efficiently within time constraints.

Follow work instruction (drawing) to Measure sheet metals.

QA final testing systems follow procedures pass/fail report to SAP.

Verify and take pictures make sure all systems are matching labels with the box for release to ship and report to SAP also.

Keep all histories include pictures for incase any issue.

Prioritized daily parts (NSWR, Hot, Pallet and FIFO).

Manage daily jobs effectively and efficiently within time constraints.

Reject bad parts and report MRB.

Coordinate measuring machine (CMM), operates CMM equipment to perform measurement, inspection, and testing of production materials and parts using previously prepared inspection program.

Micro-Vu precision measuring machines.

Assisted in creating weekly/quarterly charts/metrics and group reports.

Created and modified the quality processes (methods, tools, routines, sampling plan, testing and inspection environment).

Knowledgeable of ASME Y14.5M GD&T (Geometric Dimensioning and Tolerancing), PCBs, PCBAs, Circuit Design, Mechanical, Electrical, Optical as well as sound mathematical/arithmetic subjects.

Proficient in using of tools and machines in inspections such as rulers, tape measures, electronic and dial calipers, depth gauges, bore gauges, height gauges, thread gauges, drop indicators, plus and pin gauges, go/no go gauges, micrometers, snap gauges, Conducted the Gage Repeatability & Reproducibility (R&R) experiments.

Conducted the elongation experiment of the coax wire, performing and analyzing the Proficient in using of tools and machines in inspections such as rulers, tape measures, electronic data accumulated over time.

Assisted in calibrating inspection tools and equipment.

Capable of interpreting technical drawings to understand the proper specifications of a product.

Capable of the First Article, Non-Standard Work Request, In-Process and final inspection before

move to production.

06/2016 to 05/2020 VSE San Jose, CA

Incoming Inspection.

Perform inspections to drawings, work instructions, test instructions, checklists, procedures, Change Orders, deviations, and service notes.

Perform visual inspections to ensure there are no cosmetic defects, e.g.color and physical appearance.

Measured Dimensioning and Tolerancing, PCBs, PCBAs, Wires, components Mechanical to except for requirement to release using.

Capable of the First Article, Non-Standard Work Request, In-Process and final inspection before

move to production.

Provide input for improving the QC nal inspection process and submits

improvements via Change Order to document control for implementation.

Provide input for improving the QC nal inspection process and submits

improvements via Change Order to document control for implementation.

Provide input for improving the QC final inspection process and submits improvements via Change Order to document control for implementation.

Support the Quality System and Quality Policy by following procedures/work instructions and creating records to meet the requirements of Tecan's Quality System and ISO registration.

Provide input for improving the QC nal inspection process and submits

improvements via Change Order to document control for implementation.

01/ 2013 to 05/2016 SANMINA San Jose, CA

Quality control Inspector.

Inspect PCB included components under AOI machine.

Responsible for SMT.

Use BOM to inspect first article before start to run SMT line.

Inspect burn-in and commercial boards.

Inspect to defect PCB, solder, value and polarity of components.

Inspect components value in machine.

Write the report.

03/2010 to 03/2013 ABBOTT MEDICAL OPTICS Milpitas, CA

Incoming Quality control.

Prioritized daily parts (NSWR, Hot, Pallet and FIFO)

Manage daily jobs effectively and efficiently within time constraints.

Assisted in creating weekly/quarterly charts/metrics and group reports.

Created and modified the quality processes (methods, tools, routines, sampling plan, testing and inspection environment).

Conducted the Gage Repeatability & Reproducibility (R&R) experiments

Conducted the elongation experiment of the coax wire, performing and analyzing the statistical data accumulated over time

Capable of the First Article, Non-Standard Work Request, In-Process and final inspection

Capable of inspection and testing of incoming commodities, materials, parts, components and sub-assemblies to make sure that they are in compliance with the requirements of specifications.

Designed a project that helped maintain the documented records, keep track of tools and their valid calibration

Coordinating in calibration and MRB activities and material dispositions

Responsible for the calibration system (performing the calibration test, maintaining the calibration schedules and records)

Capable of interpreting technical drawings to understand the proper specifications of a product

Capable of conducting different kinds of the highly precise measurements (length, inner and outer diameter, depth, height, thickness, elongation, burst test, temperature, etc.)

Verifying the incoming and in-process material that meets the drawing and specifications

Responsible of training new employees for parts, processes and tools/machines

Participated in identifying, segregating, filing, analyzing, disposing, tracking and reporting Non-Conforming parts

Proficient in identifying, analyzing and evaluating root cause of problems (e.g. tools/machines transferability, choices of tools, etc.)

Participated in improving inspection methodologies and lean processes

Responsible for maintaining the quality documentations of inspection (filing, calibrating, archiving and logging all the tools and inspection records, etc.)

Assist in modification and creation of quality procedures

Conducted the V & V (Verification and Validation) studies based on protocols

Assist the MRB engineering in identification, segregation, evaluation and disposition of the non-conforming parts

Assist in methodology and validation procedures

Assist in creating periodic reports and metrics of inspection and nonconforming activities

Assisted in calibrating inspection tools and equipment

Assisted in developing, reviewing, suggesting IPs (Inspection Procedures)

Knowledge of ANSI/ASQ Z1.4 standard on Sampling Plans

Proficient in using of tools and machines in inspections such as rulers, tape measures, electronic and dial calipers, depth gauges, bore gauges, height gauges, thread gauges, drop indicators, plus and pin gauges, go/no go gauges, micrometers, snap gauges, electronic thickness gauges, surface plate, profilometer, laser micrometers, optical comparators, microscopes, Vision System (Keyence), Instron(Nikon-5565A), Micro-Vu (Vertex 320), Vision Measuring Systems

Hands-on experience Agile, GMP (Good Manufacturing Practices), ERP (Enterprise Resource Planning) and SAP (Systems Application & Products)

Knowledgeable of the FDA, QSR (Quality System Regulations), ISO 13485 (Quality Management System) and 14001 (Environmental Management System)

Knowledgeable of ASME Y14.5M GD&T (Geometric Dimensioning and Tolerancing), PCBs, PCBAs, Circuit Design, Mechanical, Electrical, Optical as well as sound mathematical/arithmetic subjects

Knowledgeable of IPC-A-600 (Acceptability of Printed Boards), IPC-A-610 (Acceptability of Electronic Assemblies) and IPC-A-620 (Requirements and Acceptance for Cable and Wire Harness Assemblies)

Knowledgeable of statistics

EDUCATION

Associate of Arts – Elementary Teaching: 1995

Educator College, SaiGon – Vietnam.

Root Cause Analysis Certificate 2018.

Customer Focus Certificate 1999.

Circuit Design Certificate 1999.

Certified of the Environment, Health and Safety Awareness, Standard Operating Procedures, Ergonomics.



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