Karen Montanez

Certified Notary/Customer Service Specialist

Warrenton, VA 20187

ad49vh@r.postjobfree.com

+1-540-***-****

I am in search of A challenging position that will quench my thirst for knowledge, and fully utilize my skills and experience.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Administrative Assistant

Swissport International Ltd. - Dulles, VA

May 2023 to Present

I am working as a contractor through Swissport for United Airlines Cargo. My main responsibilities include the following:

• Payroll Processing IAD/BWI Cargo Staff.

• Billing IAD/BWI.

• Accounts Payable IAD/BWI.

• Handle LOA’s, Vacation, and Overtime Pay for IAD/BWI Cargo Staff.

• Scheduling.

• Time and Attendance for IAD/BWI Cargo Staff.

• Handle Employee Corrective Actions.

• Employee Evaluation.

• Direct Support for Swissport IAD/BWI Cargo General Manager.

• Serve as HR liaison for IAD/BWI Cargo Staff.

• Serve as Liaison for Swissport IAD/BWI Payroll/Administration.

• Order Supplies for IAD/BWI Cargo Warehouse/Office.

• Other Duties as Assigned.

Concierge/Sales Assistant

Heritage Village Assisted Living and Memory Care - Gainesville, VA January 2022 to January 2023

Prefer to give in-person description of duties.

Front Desk Agent

Baymont by Wyndham - Warrenton, VA

August 2021 to January 2022

• Oversees the maintenance and appearance of main lobby.

• Serve as the first point of contact for hotel guest.

• Check guest in and out of hotel.

• Update, maintain, stock, and sanitized breakfast and coffee bar.

• Work multiple shifts to include and trained in night audit procedures.

• Served as support and back-up for housekeeping, maintenance, and management.

• Trained new staff on the Synixs, Helloshift, and CLC databases.

• Assigned staff CEU’s through the Wyndham University Myportal.

• Participated and completed several Wyndham University Supervision and Managerial Courses to include: Front Desk Supervision, Front Desk Management, Front Desk Upselling, Wyndham Rewards and several other certifications.

Concierge

Brookdale Lake Ridge Assisted Living Community - Woodbridge, VA December 2017 to June 2020

• Served as first impression for the communities residents, visitors, and staff.

• Served as Administrative Assistant for the communities administration.

• Answered all incoming calls into the community and directed the call to the appropriate department, staff, or resident.

• Worked with nursing staff by maintaining residents appointment schedules and calendars.

• Worked with Activities Director in mass mailings of events happening in the community.

• Assisted Activities Director with main lobby activities i.e. ice cream socials; performances; bingo etc.

• Provided excellent customer service with knowledge of the community, surrounding areas, shops, restaurants and medical offices.

• Worked with Administration and staff in preparation and preparedness for community emergencies and alerts.

• Work with Administration and staff providing excellent customer service helping with preparation and attending social activities for families and residents.

• Maintained residents family mailing list.

• Maintained residents directory.

• Assisted in other departments as needed i.e. food services; nursing; maintenance and marketing.

• Other duties as assigned.

Education

Diploma

Fauquier High School

1994

Skills

• Customer Service; Receptionist; Administrative Assistant

• Event Marketing

• Administrative Experience

• Concierge

• Senior Care

• Hospice Care

• Customer service

• Organizational skills

• Salesforce

• Event Planning

• Payroll

• Night Audit

• Upselling

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