Administrative Assistant Customer Service
Resume:
Karen Montanez
Certified Notary/Customer Service Specialist
Warrenton, VA 20187
*******************@***********.***
I am in search of A challenging position that will quench my thirst for knowledge, and fully utilize my skills and experience.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
Swissport International Ltd. - Dulles, VA
May 2023 to Present
I am working as a contractor through Swissport for United Airlines Cargo. My main responsibilities include the following:
• Payroll Processing IAD/BWI Cargo Staff.
• Billing IAD/BWI.
• Accounts Payable IAD/BWI.
• Handle LOA’s, Vacation, and Overtime Pay for IAD/BWI Cargo Staff.
• Scheduling.
• Time and Attendance for IAD/BWI Cargo Staff.
• Handle Employee Corrective Actions.
• Employee Evaluation.
• Direct Support for Swissport IAD/BWI Cargo General Manager.
• Serve as HR liaison for IAD/BWI Cargo Staff.
• Serve as Liaison for Swissport IAD/BWI Payroll/Administration.
• Order Supplies for IAD/BWI Cargo Warehouse/Office.
• Other Duties as Assigned.
Concierge/Sales Assistant
Heritage Village Assisted Living and Memory Care - Gainesville, VA January 2022 to January 2023
Prefer to give in-person description of duties.
Front Desk Agent
Baymont by Wyndham - Warrenton, VA
August 2021 to January 2022
• Oversees the maintenance and appearance of main lobby.
• Serve as the first point of contact for hotel guest.
• Check guest in and out of hotel.
• Update, maintain, stock, and sanitized breakfast and coffee bar.
• Work multiple shifts to include and trained in night audit procedures.
• Served as support and back-up for housekeeping, maintenance, and management.
• Trained new staff on the Synixs, Helloshift, and CLC databases.
• Assigned staff CEU’s through the Wyndham University Myportal.
• Participated and completed several Wyndham University Supervision and Managerial Courses to include: Front Desk Supervision, Front Desk Management, Front Desk Upselling, Wyndham Rewards and several other certifications.
Concierge
Brookdale Lake Ridge Assisted Living Community - Woodbridge, VA December 2017 to June 2020
• Served as first impression for the communities residents, visitors, and staff.
• Served as Administrative Assistant for the communities administration.
• Answered all incoming calls into the community and directed the call to the appropriate department, staff, or resident.
• Worked with nursing staff by maintaining residents appointment schedules and calendars.
• Worked with Activities Director in mass mailings of events happening in the community.
• Assisted Activities Director with main lobby activities i.e. ice cream socials; performances; bingo etc.
• Provided excellent customer service with knowledge of the community, surrounding areas, shops, restaurants and medical offices.
• Worked with Administration and staff in preparation and preparedness for community emergencies and alerts.
• Work with Administration and staff providing excellent customer service helping with preparation and attending social activities for families and residents.
• Maintained residents family mailing list.
• Maintained residents directory.
• Assisted in other departments as needed i.e. food services; nursing; maintenance and marketing.
• Other duties as assigned.
Education
Diploma
Fauquier High School
1994
Skills
• Customer Service; Receptionist; Administrative Assistant
• Event Marketing
• Administrative Experience
• Concierge
• Senior Care
• Hospice Care
• Customer service
• Organizational skills
• Salesforce
• Event Planning
• Payroll
• Night Audit
• Upselling
Contact this candidate