Tina M. Dougherty **** State Route ***, Mingo Junction,

740-***-**** ad49ux@r.postjobfree.com

Administrative Assistant experienced at registering patients, scheduling appointments and recording and filing patient medical records. Entering orders and information quickly and accurately. Customer service-oriented.

Maintains strict confidentiality Knowledge of HMO’s, Medicare and Medicaid

Managed care contract knowledge ICD-9 and ICD - 10 coding

CPT and HCPCS coding HIPPA compliance

Medical billing software Strong planning skills

Patient-focused care Strong work ethic

Team player with positive attitude Deadline driven

Exercises good judgment Order medical equipment

Professional Experience

Office Assistant

March 2022 to Present

Trinity Health Systems

Answer telephones, scheduled, data entry, faxing, end of day balancing

Client Advocate

July 2020 to March 2022

MortgageConnect

Coraopolis, PA

Answered telephones, transferred clients,

Customer Service Representative

December 2019 to July 2020

Loan Care Call Center, Coraopolis, PA

Answered telephone calls regarding mortgages around 50 to 70 calls a day, post payments, help fix problems with escrow, taxes

Office Manager

November 2017 to April 2019

H&R Block, St. Clairsville, OH

Answered telephones, scheduled appointments, prepared taxes, took care of conflicts, ordered office supplies,, preparedschedules

Receptionist

December2016 to November 2017

Southeast Inc., Martins Ferry, OH

Answered telephones, scheduled appointments, verified insurances, ordered office supplies, greeted clients when they walked in

Family Advocate

October 2015 to March 2016

Columbiana County Head Start, Steubenville, OH

Helped parents get their paperwork needed to enroll their children in to head start

Foster Parent

March 2009 to March 2015

NYAP, Newark, OH

Took care of foster children, took to doctor's appointments, took to visit with parents

Receptionist/Medical Biller

December 2005 to December 2009

Dr. Latte Chinakarn, Steubenville, OH

Answered telephones, scheduled appointments, verified insurances, made referrals, greeted clients when they walked in the door

Receptionist/Medical Biller

August 1996 to December 2005

Dr. Enrique Macias, Steubenville, OH

Answered telephones, scheduled appointments, verified insurances, made referrals, billed insurances, prepared bank deposits, greeted clients when they walked in the door

Education and Training

Certificate of Completion: Word Processing, 1988

DRET School, Steubenville, OH

High School Diploma: General, 1984

Catholic Central High School, Steubenville, OH

Certificate of Completion: Business Data Accounting, 1984

Jefferson County Joint Vocational School, Bloomingdale, OH

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