Executive Assistant Office Operations

PATRICIA A. FRADY

New Market, MD ***** 301-***-**** **********@*****.***

Profile

Dynamic and results-oriented Executive Assistant with 30 years of experience supporting senior management teams. Adept at managing complex calendars, coordinating high-level meetings, and providing proactive administrative support in fast-paced environments while maintaining attention to detail and delivering high-quality results. Skilled in optimizing office operations, streamlining office operations, streamlining workflow processes, and maintaining strict confidentiality. Excellent communications and interpersonal abilities, coupled with a keen attention to detail and strong problem-solving skills.

Employment History

Wells Fargo Commercial Bank - Middle Market Banking

Control Risk Senior Associate/Executive Assistant, November 2018 - October 2023

Supported Managing Director/EVP and different risk roles, such as SBA, Training and Development. Scheduled meeting spaces, organized meeting communications, booked travel, set up itineraries adhering to company travel and expense policies and protocols.

Act as liaison for the business to support timeliness, appropriate response strategy, and effectiveness of communications and materials for Small Business Administration team.

Managed Annual Required training for EVP and team

Managed capacity management project to review/approve time records, solve user issues; created a better end-user experience and decreased complaints/problems.

Provide complex, multi-faceted support to executives and senior leaders across national and international Wholesale Corporate Banking businesses.

Created training tools, job aids and process documents in a shared network solution for the centralized administrative team spanning and supporting the Commercial Banking Risk Management organization/Middle Market Banking.

Created presentations that were accurate and in compliance with company branding requirements.

Executive Assistant, March 2015 - November 2018

Supported Wholesale Middle Market Banking Managing Director/EVP (MMB) Financial Crimes, Risk and Control’s and organization’s senior vice presidents.

Enterprise Risk Learning Liaison for Wholesale Banking – Assign and roll out Bank-wide Mandatory training to 36,000 team members.

Managed several calendars, scheduling, travel for EVP and SVPs

Performed new employee onboarding and ad-hoc system/equipment access requests for fast-growing team.

Coordinated calendar management, booking travel, event implementation, reviewing/completing expense reports and GL monthly AU reviews for leader, easing leader administrative responsibilities.

Wells Fargo Corporate Trust Services – Columbia, MD

Executive Assistant, February 1996 - November 2018

Partnered with and supported executive vice president and direct senior leaders overseeing 2500 employees in 6 cities. Managed meetings and leader calendars. Scheduled travel and created itineraries, prepared expense reports in accordance to company policies and procedures.

Wrote drafts, finalized and published written organizational communications including emails and newsletters inclusive of 6 city hub sites, keeping everyone well informed.

Led, coached, managed, mentored and directed a 6-person admin team/Mail Room Team to support large organization.

Subject matter expert on implementation of facility planning, mass hiring job fairs and onboarding, restacking and creating new team seating in Columbia, MD, Minneapolis/St. Paul, Texas, San Francisco and metro areas.

Led volunteer event committees to plan, coordinate and implement large site events for town halls, team building and recognition activities, and the community support campaign. These events greatly boosted team morale and engagement, providing leader communications at all site locations.

Lead research and project management for all business-wide acquisitions, events and meetings. Provided all support including contract negotiations.

Was a crucial contributor on the business unit’s communications team which wrote, edited and centrally stored administrative procedures, team newsletters and mass email communications in a user-friendly SharePoint site, accessed by the entire organization.

Skills

Proficient in Office Suites - Mastery of office productivity software such as Microsoft Office (Word, Excel, PowerPoint, Outlook)

Calendar Management

Administrative Support

Data Management

Travel Coordination - Proficiency in arranging travel accommodations, including flights, hotels, transportation and itineraries, while considering budgetary constraints and preferences.

Event Planning - Capability to plan and execute events such as conferences, seminars, or corporate functions, handling logistics, catering, and guest coordination.

Confidentiality - Demonstrated discretion and integrity in handling sensitive information and maintain confidentiality in all interactions and tasks.

Professionalism

Team Collaboration.

Project Management

Education

Howard Community College, AA Business Administration/Nursing 1994 – 1996

List High School

Civic Activities

Campaign Leader – Wells Fargo Bank – Columbia, MD Community Support

Leader and Organizer Wells Fargo - American Cancer Society Relay for Life. Co-led/organized Wells Fargo Corporate Trust Services Foundation Local Chapter

Women and Diversity Network – Wells Fargo Bank

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