Experienced Team Member bringing outstanding performance

working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Highly efficient customer service Representative well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Proactive Team Member with extensive experience in industrial product lines. Committed to maintaining efficiency and excellent quality assurance. Skilled at working with no supervision and knowledgeable about production equipment use and repairs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.

PROFESSIONAL SUMMARY

Walmart - Team Associate

Brandon, FL • 10/2022 - 11/2023

Walmart - Personal Shopper

Brandon, FL • 03/2021 - 11/2022

WORK HISTORY

Continuously checked products for quality assurance according to strict guidelines.

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Created appealing displays for routine arrangements and special promotions.

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Kept work areas clean, organized, and safe to promote efficiency and team safety.

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• Resolved issues quickly to maintain productivity goals. Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

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Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

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Contributed to team success by completing jobs quickly and accurately.

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• Assisted customers in selecting merchandise best suited to needs.

• Assisted with inventory counts and stocking of merchandise.

• Worked productively with customers to meet order requirements

SKILLS

• Workplace Safety

• Complaint Resolution

• Equipment Operation

• Customer Service

• Cash Handling

• Teamwork and Collaboration

• Problem-Solving

• Order Preparation

• Product Knowledge

• Attention to Detail

• Positive Attitude

• Fluent in English

• Bilingual

New London High School

New London, CT

EDUCATION

DAMARIS NIEVES E: ad49t7@r.postjobfree.com

P: 813-***-****

A: Ocala, FL 34472

Walmart - Customer Service

Brandon, FL • 11/2020 - 10/2021

and service expectations.

• Tracked substitutions and informed customers of changes. Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

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Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

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Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

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Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

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Communicated with vendors to stay informed of new products and stock availability.

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Consistently met deadlines and quality goals for accuracy and timeliness.

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Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

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Developed professional relationships with customers to establish repeat business and increase trust.

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Provided product advice to customers to help select most suitable items for individual needs.

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Greeted clients entering store to provide welcoming environment and friendly customer service.

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Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

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Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

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Documented sales and customer feedback to enable tracking history and maintain accurate records.

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Developed customer service scorecards to measure customer service performance.

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• Provided outstanding customer service.

Provided exemplary customer service on each field visit to deliver exemplary customer service.

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Evaluated customer service standards, policies and procedures to verify customer service goal achievement.

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Created appealing displays for routine arrangements and special promotions.

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Worked different stations to provide optimal coverage and meet production goals.

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Kept work areas clean, organized, and safe to promote efficiency and team safety.

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Pursued learning opportunities to advance knowledge and take on leadership position.

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Contributed to team success by completing jobs quickly and accurately.

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Developed a deep understanding of customer service principles and customer service best practices.

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Improved customer service ratings and accurately solved problems using active listening and customer service skills.

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• Met customer service objectives by providing superior customer Walmart - Supervisor

Tampa, FL • 07/2020 - 11/2020

Walmart - Claims Supervisor

Waterford, CT • 02/2017 - 07/2020

Walmart - Office Assistant

Waterford, CT • 06/2015 - 07/2017

service to Spanish-speaking customers.

Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

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Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

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Evaluated employee performance and coached and trained to improve weak areas.

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Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

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• Achieved results by working with staff to meet established targets. Maintained compliance with company policies, objectives, and communication goals.

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Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

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Monitored workflow to improve employee time management and increase productivity.

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Conducted regular reviews of operations and identified areas for improvement.

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Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.

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Collaborated with claims department and industry anti-fraud organizations to resolve claims.

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Evaluated accuracy and quality of data entered into agency management system.

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Reviewed applications and supporting documents to verify claims eligibility and accuracy.

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• Modified, updated and processed existing policies. Checked documentation for accuracy and validity on updated systems.

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• Posted payments to accounts and maintained records. Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.

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Notified insurance agents and accounting departments of policy cancellations and changes.

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Completed clerical tasks such as filing, copying, and distributing mail.

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Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

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Delivered clerical support by handling range of routine and special requirements.

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Interacted with customers by phone, email, or in-person to provide information.

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• Monitored security to help maintain equipment, data and information safety.

Prepared and edited documents to produce precise, accurate and professional communication.

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Informed and supported business leaders through consistent communication and administrative support duties.

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• Assisted with onboarding of new employees.

Edited and proofread documents for accuracy and

completeness.

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Managed daily data entry and kept clerical information accurate and up-to-date.

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Collaborated with various departments to complete assigned tasks.

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Created purchase orders and tracked invoices to avoid missed or delayed shipments.

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Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.

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Maintained and updated office records, both digital and physical.

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Ordered office supplies and kept office stocked with needed resources to operate smoothly.

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Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

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• Monitored and tracked budgets and expenses.

LANGUAGES

Spanish

Native or Bilingual

English

Full Professional

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