Dorothy K. Cantu, MBA, PHR

281-***-****

ad49sq@r.postjobfree.com

Summary

Proactive management professional possessing strong interpersonal, consultative, and strategic thinking skills. Able to develop business partnerships and build trust with internal and external staff and clients to foster a collaborative, solutions-oriented work environment. Excellent communication and problem-solving skills. Expertise in deciphering policies and procedures. Highly experienced in reviewing and adjusting work processes to align with institutional, state, and federal compliance guidelines. Experience managing teams and projects.

Education

LeTourneau University Master of Business Administration

Longview, Texas Bachelor of Business Management

Certifications

Professional in Human Resources (PHR) Issued May 2022 through HRCI

Experience

UT Health Science Center, Houston, TX

Assistant Director, Administrative Services, Institute for Molecular Medicine October 2022 – Present

Ensures administrative support integrity including planning, coordinating, and directing business management, administrative services, and facilities maintenance operations.

Represents the department in the absence of the Director and oversees continuity of department business operations.

Ensures that departmental HR activities and reporting are consistent with university policies and procedures. Ensures compliance with federal, organizational and departmental policies, procedures, rules and regulations.

Manages HR activities for the Institute including recruitment, onboarding, terminations, disciplinary issues, strategic planning, reporting, Workman’s Compensation claims, FML coordination, conflict resolution, visa paperwork, employee engagement and development. The positions that are supported are faculty, postdoctoral research fellows, students, staff, and visitors.

Responsible for the design, execution, and effectiveness of a system of internal controls which provides reasonable assurance that operations are effective and efficient, assets are safeguarded; financial information is reliable and compliant with applicable laws, regulation, policies and procedures.

Coordinates, oversees, and directs all operational and logistic responsibilities for special events, lecture series, etc.

Directs and oversees the administrative team responsible for administrative and business management activities,

which include fiscal management, personnel management, space management, and liaison activities across eight centers.

The University of Texas Medical Branch, Galveston, TX

Associate Director, Academic and Research, Provost Office May 2021 – July 2022

Direct, oversee, and manage operations of a complex shared service operation, including overall development, maintenance, processing of all associate transactional duties. This includes three teams: Human Resource Team, Procurement Team, Travel & Entertainment Team.

Develop, create, and present a Campus Visitor Program (as well as minors) including the drafting and approval of the Minor/Youth Policy and the Observer/Minor Policy. This is to institutionally oversee all youth visitors on campus and verify compliance with UT System policy UTS-192.

Serve as a subject matter expert and work collaboratively as a consultative member of the Provost Administration Team of the Academic Enterprise toward the achievement of its goals and objectives.

Responsible for effective operational and resource allocation, management, and communication within the Service Center, AE faculty and staff members, and AE leadership. Saved the university $1.5 million in first year by adhering to the policies and guidelines around expenditures and creating successful processes.

Collaborate with Provost Administration, AE leaders, and institutional partners to ensure sustainable operations for the AE. Lead standing meetings within the Service Center as well as with other service areas across the university.

Develop best practice processes and standard operating procedures for each Service Center area. Ensure business processes are appropriately documented and contain sufficient controls.

Coach and develop staff while facilitating development of functional expertise, quality management, employee satisfaction and customer service while simultaneously handling priorities.

Develop ongoing quality improvement plans, including the implementation of new, value-added services.

Address project bottlenecks, roadblocks, and other challenges that keep implementations moving forward.

Develop and maintain a user-friendly website for the AE Service Center.

Manage all Human Resource functions for direct reports including hiring, termination, performance evaluations, and salary planning.

Direct and oversee 24 employees that include one Business Manager, three Team Leads, nine Senior Administrative Specialists, 10 Administrative Specialists, and one executive assistant.

The University of Texas Medical Branch, Galveston, TX

Senior Practice Manager, Ambulatory Clinics April 2019 – May 2021

Ob/Gyn Faculty Practice, Regional Maternal Child Health Ob/Gyn, MFM Ultrasound

Ability to participate as a member of multi-disciplinary management teams to manage medical practices while delivering quality patient care and ensuring a customer service attitude among staff.

Management and support of 12 Providers/Faculty, a rotating Resident Clinic, and Fellow clinic. Between the three clinics, this generated 185,000 to 215,000 visits per year.

Direct and oversee 47 employees that include a Nurse Supervisor, Nurses, Medical Assistants, Lead Ultrasonographers, Ultrasonographers, and Patient Support Specialists I and II. Responsible for all Performance Management and departmental Human Resources.

Monitor expense budgets on an on-going basis and take appropriate action to ensure practice maintains within budget guidelines. Continuously monitor staffing levels and adjust as appropriate to meet various clinical care and financial objectives. Also participate in annual budget creations and approval.

Lead/conduct monthly meetings with providers and the vice-chair for the faculty/private clinic. Provide key performance indicator data as well as other clinical data.

Facilitate the upgrades of clinic phones to Avaya to connect with the Access Center. This improved customer service including cutting down wait times and increased efficiency in scheduling.

Responsible for reviewing/building clinic templates in EPIC for all practitioners in the clinics including medical doctors, physician assistants, residents, fellows, and nurse schedule.

Increase workflow for Ultrasound work queue. Went from averaging 2,000 daily referrals in the work queue to 150 or less a day. Increased revenue 75%.

Implement policies and programs.

Maintain a continuous physical presence within the clinical practice. Creatively identify opportunities for improvement in all aspects of practice.

Able to motivate staff while maintaining a climate of trust; ensuring that staff maintain established standards of performance and accepting personal responsibility for those who do not.

Successful in handling general responsibility in a number of complex environments. Comfortable in directing the activities of staff and capable of assuming ultimate responsibility in the work environment.

Recognized for organizational knowledge and problem-solving abilities based upon familiarity with UTMB policies.

Open, honest, and knowledgeable; allowing others to trust leadership style.

Highly organized. Able to execute on work priorities. Able to not only meet but exceed deadlines.

Excels in situations that require steady concentration especially when the outcome may have serious implications.

Knowledgeable with bringing together the right constituents and collaborating across departmental lines to resolve issues.

The University of Texas Medical Branch, Galveston, TX

Employee Relations Advisor, Academic and Research Services July 2018 – April 2019

Provide timely advice, guidance, and technical support to institutional leaders in assigned departments.

Provide guidance to managers regarding employee discipline issues. Draft and review disciplinary documents that accurately communicate the factual information that forms the basis for the disciplinary action. Provide advice and guidance to managers regarding the employee grievance and appeals processes.

Administer, interpret, and lead trainings regarding human resources policies and procedures that impact the work environment to management and employees.

Known for taking appropriate pauses and asking insightful questions to expose larger issues that may not be immediately apparent.

Conduct internal investigations regarding policy violations and disruptive behavior. Make appropriate recommendations regarding investigative findings.

Diagnose and analyze root causes of work environment issues. Review and assesses data to identify and investigate areas of concerns. Proactively build interventions and solutions based on collaboration with key stakeholders.

Manage the annual performance evaluation process. Participate in post-evaluation calibration activities.

Facilitate job reclassifications, staff reassignments, business unit reorganizations, and reductions in force.

Facilitate communication and guide managers and employees in problem solving and conflict resolution.

The University of Texas Medical Branch, Galveston, TX

Recruiter, Academic and Research Services May 2016 – July 2018

Consult with the Hiring Managers to identify staffing needs, develop a recruiting strategy, and implement the strategy from initial posting through final candidate selection. Pre-screen, source, and refer qualified candidates to hiring managers.

Create relevant and engaging job postings. Develop advertising copy for professional journals to attract qualified candidates.

Check references, verify education and credentials, and review employee files. Run DataMart reports to verify/check internal equity.

Educate and guide hiring managers and their support staff throughout the hiring process, including technical and business process guidance, to include interview structure and recommended interview questions.

Provide career counseling and assist with the application process with current UTMB employees, trailing spouses, RIFs, and outside candidates.

Participate in job fairs and events within the community and the various schools on the UTMB campus.

Test functionality and user experience of software products in development for recruitment. Troubleshoot PeopleSoft issues: test, document, and if needed, forward to HR Solutions & Analytics. Recruitment Administrator for CRM system. Create, test, and implement CRM modules.

Supervise the work of contract screeners.

The University of Texas Medical Branch, Galveston, TX

Human Resource Specialist, HR Benefits and Business Center September 2005 –January 2009, April 2009 – May 2016

Serve as a subject matter expert while working within a HR Call Center setting to review and process the following transactions, including but not limited to: new hires, transfers, reclassifications, status changes, salary changes, separations, and leaves of absence.

Expert with PeopleSoft Human Capital Management. Critical member of the implementation team.

Review, analyze, and recommend process improvements to increase productivity and effectiveness of PeopleSoft HCM. Adheres to internal controls and enforce compliance.

Serve as liaison to staff in other entity processing units/divisions of Human Resources, Payroll, Access Management, and other support areas. Work closely with Recruitment to process hires and trouble shoot issues.

Interact with customers toward effective problem resolution and assists with questions regarding policies, procedures, and operations of their entity.

Coordinate information to support the institutional/departmental budget and planning process. Prepare reports using the DataMart Reporting Portal and creating Ad-Hoc reports as requested for institutional and/or external reporting purposes.

Identify operational problems and implement changes to provide solutions.

Facilitator for New Employee Orientation regarding UTMB benefits. Actively participate in Annual Enrollment and the annual Benefits Fair.

Lead workgroups. Conduct departmental trainings during PeopleSoft implementation and upgrades.

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