To

EDUCATION & ACCREDITATIONS

City of Houston ~ The Learning and Development Center

ADP Administrative Development Program

CAPS - City Accreditation Program Supervisor

SAP Training I & II

CDL-B Commercial Driver License

Houston Community College System

Technical Education Division 72hrs

Marque Learning Center

High School Diploma ~ 2006

WORK EXPERIENCE

04/13 – Present Andy Frain Service ~ Theater District ~ GRBCC

Captain ~ SS6~ Rover ~ Security Officer

Monitored & patrolled the premises to prevent and handle crimes

Recorded & tracked all the information of patrons visiting the facility

Provided a positive environment for visitors by greeting them and answering their questions

Performs duties as a rover which monitoring and patrol the premises to prevent theft or damage to facility.

Log all information while an event is in progress.

Event guard stand, walk around to make sure the facility is secured.

Log all visitor, vendors, and deliveries in and out the facility.

Given direction to patrons or employees and answer question relates services of organization.

Enforces security rules and regulations.

Maintain a working knowledge of all emergency policies, procedures and regulations to be able to respond to alarms, incidents and emergency situations

04/13 – Retired City of Houston-Fleet Management Department ~ HFD

Customer Service Representative II-Operations

Responsible for over 2634 vehicles in HFD fleet.

Financial Accounting also assists walk-in customers with various inquiries (billings, complaints, pay agreements & delinquent accounts),

May provide information to customers who require P-Card & Purchase Order assistance.

May contact other vendors companies to release services on completed projects.

Creating work orders opening & closing, inventory, auditing, receiving parts from NAPA.

Researches and reviews account, gathers information and requests invoice from the field customers concerns Investigates reports and may resolve minor billing discrepancies.

Participates in physical inventory counts and reconciles counts with inventory records.

Maintains storerooms, warehouses and storage areas in a clean, orderly, safe and secure condition.

Resolves special problems as required and other tasks as may be assigned.

06/11 – 04/13 City of Houston-Fleet Management Department ~ HPD

Customer Service Representative II-Operations

Responsible for general information and customer service and monitoring the status for over 20,000 vehicles

In fleet when sent to over 50 + vendors assistance in the Fleet Department.

SAP Requisition & Billing Receiving Goods and Services, Financial Accounting also assists walk-in customers with various inquiries (billings, complaints, pay agreements & delinquent accounts),

Utilize SAP and M5 to ensure timely payment for vendors and that department money is recouped

Process hundreds of Cy-Fair invoices on a weekly basis

Engaged in process solving skills to eliminate waste in the entire Outside Services process

Facilitate communication between city shop managers, vendors, and the city’s Finance Department.

Creating work orders opening & closing, inventory, auditing, receiving parts from NAPA.

Researches and reviews, accounts, gathers information and request invoice from the field customers concerns.

Prepare documentation to make adjustments. Maintains and monitors various records and reports.

May provide information to customers who require P-Card & Purchase Order assistance.

May contact other vendors companies to release services on completed projects.

Creating work order & work request on M-5 fleet management for FMD, SWM, PR, HPD, and, PWE, HFD.

Create requisition purchase orders in SAP for vehicle that need service.

11/00 –05/13 Republic Parking Systems

Event Supervisor - Parking Attendant

Responsible for providing support in the Theater District Parking garage.

Perform variety duties as Assistant Manager and supervisor, cashier that involved in the operation of the facility.

Provide strong customer service and assistance to parking customers that includes giving directions, explaining charges, report vehicles that need service and provide general information to our customers.

Referring customers relate problems to supervisor, Work with (19) Traffic Directors when traffic is Heavy.

Inform supervisor of equipment break down and make adjustments as required.

Supervise over 50 employees which represent various demographics

Perform auditing on cashier and received all money for drops and cash out all cashiers for the operations

Handle thousands of dollars of profit for the business.

Responsible for scheduling events cashiers & traffic director’ for events and giving assignments

Prepare receipts as required for the monthly contractor and daily customers.

Work as a booth cashier operate computerized cash register to calculate parking fee based on the length of time they have been parked and receiving tickets that indicating time of entrance into the garage, collect money.

Maintain a clean and orderly work area.

Driving the tram and assisting as a rover also driving the shuttle bus on special occasion

06/90 – 06/11 City of Houston-Solid Waste Management Department Administrative Assistant (10/95-6/11)

Served as timekeeper for 146 employees

Assisted in departmental budgeting processes

Compiled & analyzed data compromising of current positions, salaries and anticipated new hires

Generates/Monitor bi-weekly and/or monthly reports relating to disciplinary actions, employee evaluations and other related activities in the Maintenance Division.

Used Kronos, SAP and M5 in order to accomplish many necessary departmental functions

Maintains, purchasing, prepares, revises and disseminates rules, regulations, policies and procedures for the department.

Compiles annual vacation schedule for Maintenance employees.

Composes correspondence for the Administrative Manager and Assistant Director. Trains and assist in preparation of injury reports and FMLA & DOT for the Maintenance.

Provide technical guidance and assistance to clerical staff as needed in completing special projects.

Coordinate for Pool vehicle, CMC coordination, M- 5 Training for billing.

Creates and maintains maintenance employee personnel files.

Prepares monthly inter-departmental billing for fuel, parts and maintenance services performed in the department.

Various duties as assigned

SKILLS & TECHNICAL COMPETENCIES

Kronos, SAP Requisition & SAP- Billing Receiving Goods and Services, SAP Financial Accounting, Microsoft Word-2003 & 2007, Excel 2007-1, Excel-2007-2, Excel-3, Excel-2007 Formulas, Excel-2007 Tips & Tricks, Access, Outlook, PowerPoint, Publisher, M-5 Training, Advantage HR-2000, GEMS-G2K, Scan-Net, GHRS, Customer Service, Human Resources, Billing & Receiving, Filing, ADP, CAPS

Julie A. Longoria

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