SKILLS

EXPERIENCE

TRENTNE JOHNSON

MEDICAL OFFICE SPECIALIST

***- *** **** ad49sd@r.postjobfree.com Dallas, TX

Accomplished Medical O ce Specialist with a proven track record in EMR/EHR management and medical billing, honed at Texas Joint Institute. Skilled in enhancing patient relations through impeccable service and maintaining stringent HIPAA compliance. My attention to detail and problem-solving acumen have signi cantly boosted operational e ciency and patient con dentiality.

• EMR/EHR • Records Request Handling

• Medical Billing and Coding • Medical Terminology

• Payment collection • Microsoft O ce suite

• Homecare Homebase • Onbase

• PeopleSoft • Medical O ce Software

• Customer Service • Patient Scheduling

• Medical Documentation • HIPAA Compliance

• Appointment Setting • Patient Relations

• EMR Software • Appointment Scheduling

• Problem-Solving • Electronic Charting

• Kronos • Availity

• Athena

MEDICAL OFFICE SPECIALIST

Texas Joint Insitute

Dallas, TX

October 2023 - Present

• Provided excellent customer service to patients and healthcare providers in a fast-paced medical o ce setting.

• Performed administrative duties such as ling charts, photocopying documents and ordering supplies.

• Answered incoming calls from patients, responded to inquiries and scheduled follow-up appointments.

• Maintained con dentiality of sensitive patient information in accordance with HIPAA regulations.

• Developed strong working relationships with colleagues at various levels within the organization.

• Utilized electronic health record systems to enter patient information and update existing records.

• Scheduled patient appointments, tests, and procedures in computerized scheduling system.

• Used EMR software to manage patient records and les.

• Handled daily o ce operations such as ling, data entry, and inventory management.

• Coordinated physician schedules and maintained patient ow by communicating patient arrivals or delays.

• Answered telephones to give information to callers, take messages, or transfer calls to appropriate individuals.

• Copied and charted patient information to create and prepare new patient charts. EDUCATION

• Prepared new patient charts by charting and copying and completing medical documents.

• Compiled reports and updated records in alignment with HIPAA guidelines and standards. MEDICAL RECORDS SPECIALIST/ HUMAN RESOURCE

SPECIALIST

ENCOMPASS HOME HEALTH

DALLAS

November 2021 - October 2023

Adhere to established procedures while performing quality checks on all medical requests from multiple requestor to maintain release accuracy, con dentiality, and proper invoicing, verifying timely resolutions to requests

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Safeguard patients' right to privacy by verifying 100% compliance with the request, authorization, company policy, and HIPAA regulations and acquiring signatures on information to retrieve medical and treatment records from other service providers

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Optimize cooperation, coordination, and communication by cultivating relationships with medical providers, suppliers, and reporters, enhancing service delivery

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Maintain an accurate log of medical information and records requests by logging all requests into the EPIC release of information module, ensuring proper tracking and reporting

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Facilitate creation and maintenance of standard operating procedures by evaluating recordkeeping practices for patients and doctors, enhancing the quality of health record documentation

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Upload medical records to patient charts within the EMR by following established routing procedures, including physician progress notes, history, and physicals, avoiding delinquency of release of information turnaround

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Minimize con dentiality breaches by keeping patient records information con dential and building trust-based physician-patient relationships, resulting in healthier interactions and higher-quality health visits

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Improve patient safety and diagnosis by collecting patient information, including demographic information, to increase the overall quality of patient care

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Enhance privacy and security of patient data by safeguarding electronic medical records for 400 patients, improving diagnostics and patient outcomes.

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CERTIFIED NURSING ASSISTANT

Legacy of Preston Hallow

Dallas

July 2013 - September 2019

Determined the appropriateness of continued residency by formulating and maintaining les for 25 residents' admission following facility requirements, meeting individual's needs and preferences

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Delivered high-quality personal care services by administering medications under the physician's and licensed nurse supervision, while adhering to state-federal regulations and facility policy

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Optimized resident safety and reduced the potential of medical/health care errors by checking received deliveries from di ferent pharmacies against orders to verify accuracy

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Boosted facility e ciency by examining medication assistance records monthly to verify completeness and corrections, ensuring continuity of patient care

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Oversaw patient safety in long-term care facilities by informing all changes in the resident's condition to the director of case management services

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Developed resident service plans and performed monthly nursing assessments by assessing vital signs during medication administration to quickly identify any complications, meeting person's health and wellbeing needs

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Provided routine personal care services by sustaining medication stock, cleaning patient rooms and equipment, meeting their continuing health care needs.

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BACHELOR OF SCIENCE (B.S.) IN HEALTH INFORMATION

MANAGEMENT

Parker University, Dallas, TX, US

ASSOCIATE IN SCIENCE (A.S.) IN HEALTH INFORMATION

TECHNOLOGY

Parker University, Dallas, TX, US

CERTIFICATION IN MEDICAL BILLING AND CODING (IN PROGRESS) Cedar Valley College, Dallas, Tx

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