Francesca Vessel

Trenton, NJ *****

ad49qx@r.postjobfree.com

+1-908-***-****

Seeking an administrative position where my professional experience and education will allow me to make an immediate contribution as an integral part of a progressive company, and assist in the accomplishment of its goals. Well-qualified

Customer Service Representative with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Work Experience

Customer Service Representative/Operator Technician New Jersey One Call - Piscataway, NJ

February 2019 to June 2021

· Facilitated excavating tickets and completed accurate to meet NJ's law compliance.

· Handled over 150 calls per shift scheduling markouts for water, sewer, communication CATV, gas/oil and public service companies

· Handled all emergency incoming calls for damaged or faulty utility lines in fast-paced setting in coordination with solid team of 4 customer service associates.

· Mapping out areas for utility companies to mark the appropriate area of land.

· Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Human Resources Manager/Marketing Associate

Velankani Communications Technologies Inc - Somerset, NJ January 2017 to September 2018

· Conduct account research and analysis

· Prepare and maintain various reports

· Maintain an accurate aging report

· Scheduling appointments/travel arrangements

· Manage and maintain schedule using Outlook

· Generating high volumes of invoices/applying payments within QuickBooks with heavy manual data entry

· Directed and controlled 401K, medical, dental and vision benefit packages.

· Reviewed and confirmed that final paid hours corresponded with timesheets and state laws.

· Coordinated and conducted new hire pre-interviews.

· Completed projects on time and under budget while resolving complex issues for senior leaders.

· Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.

Human Resources Administrator

Amber Court Assisted Living - Elizabeth, NJ

December 2014 to December 2016

· Process 600+ timesheets, new hire documents, PTO, new hire and terminations bi-weekly for four entities

· Maximize efficiency through effective coordination with employees and management

· Generate and create payroll reports for each payroll cycle, as well as monthly, quarterly and yearly documents

· Interact with employees and management to resolve issues and implement revised policies/procedures

· Develop/Maintain all Human Resource functions such as maintaining employee files, health insurance benefits, unemployment, to ensure all practices are in compliance with labor, Union and employment regulations

· Managed resident allowance payments via CompuCare software, including check processing.

· Directed and controlled 401K, medical, dental and vision benefit packages.

· Answered employee inquiries regarding health benefits and 401k options.

· Managed benefits enrollment by answering questions and aiding employees with login details.

· Updated HR database with new employee information, changes in benefits and other details.

· Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.

Export Operations Specialist

Mizco, Intl - Avenel, NJ

February 2011 to December 2014

· Generate shipment bookings and bills of lading using Mas90

· (LCL and LTL)

· Create Certificate of Origin/File AES for customs

· Co-ordinate with shipper, agents and consignees/brokers

· Communicate with origin and destination locations regarding shipment status and special handling and delivery processes

· Account receivables and payables for all shipments on a daily basis

· Plan, direct and coordinate the activities of the warehouse in an organized, clean and safe environment that is in compliance with the Company's policies, OSHA and Government regulations

· Staffing warehouse by recruiting, selecting and training employees; Provide the necessary leadership to maintain warehouse staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results

· Ensure that plans and policies are consistently understood, correctly interpreted and administered

· Maintain a positive relationship with carriers and vendors. Operations/Human Resources Manager

Bigelow Components Corporation, LLC - Springfield, NJ February 2005 to January 2011

· Worked independently designing internal programs and created an H/R department for manufacturing company

· Processed payroll via ADP

· Maintained company budgets and coordinating installers for multiple projects

· Reconciled billing and negotiated annual contracts

· Assist and advise President and all executive management with special reports, data and employee resolutions

· Updates an accurate inventory and data tracking system through the Company's database

· Strengthens and maintains the inventory control processes such as the receiving of items, picking, tagging and storing

· Ensure that the warehouse has an organized layout and follows an orderly replenishment process, while adhering to OSHA compliance

· Capable of creating, implementing and evaluating the warehouse policies and procedures

· Ensures timely and quality delivery of items to the customers

· Handled customer concerns and issues as an after-service care

· Assist with assessment of warehouse performance against budget and operational goals; Identify areas in which reductions or modifications can increase service and decrease cost maximizing profitability. Staffing Specialist (Recruiter)

Pomerantz Staffing Services, LLC - Paramus, NJ

December 2001 to December 2004

· Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.

· Developed guidelines, questionnaires and processes for assessing, interviewing and onboarding phases.

· Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.

· Created qualification guidelines and requirements for individual positions to identify and measure appropriate candidates against established criteria.

· Pre-screened resumes prior to sending to corporate hiring managers for consideration.

· Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.

· Completed human resource operational requirements by scheduling and assigning employees. Education

Associates in Human Resources Specialist

Bryant And Stratton College - Jersey City, NJ

2008

Skills

• CRM Software

• Order and Refund Processing

• Billing Adjustments and Refunds

• Microsoft Office Suite/QuickBooks

• Compensation and Benefits Administration

• Human Resource Management Software HRMS

• Bill Payment and Financial Recordkeeping

• Payroll Processing

• A/R AND A/P

• Office Management

• Materials handling

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