ANTOINE PASCAL BERTRAND

Kennesaw, GA ***** 770-***-**** ad49qt@r.postjobfree.com

Professional Summary

Experienced Senior Client Service Representative bringing 15 plus years of quality performance in customer support agent as well supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Core Qualifications

Team Leadership Client Service

Customer Complaint Resolution Account Updates

Bilingual (French - English) Prospecting Clients

Type 35-40 Wpm Data Entry

Experience

Operation Assistant Tech, 10/2021 to 03/2023

Google – Lithia Springs, GA

Maintained detailed and current records on all goods and used Hot-Swappable Power Supply. UnitMake sure to switch on battery power and turn ON before putting the battery in the rack. Performed complex mechanical alignments and equipment calibration to meet quality standards. Determined maintenance requirements and assigned repairs to qualified employees. Arrived on time for every shift and appointment to repair, maintain, swap the battery that keeps the server going. Swapping to 60 to 75 batteries daily. Make sure all swapping effects are safe. Report any issues that are not fixed after multiple attempts to the Supervisor. Applied critical thinking and research to address complex issues.

Client Service Coordinator, 08/2016 to 09/2021

Mr Copy Printing – Miami, FL

Maintained accurate record-keeping with proactive attention to client information updates. Managed over 80 calls per day. Increased company business. Coordinated with operations staff to resolve service problems boost client satisfaction. Maintained accurate, current customer account data.

Fabrication Supervisor, 06/2015 to 07/2016

Capital Countertops – Marietta, GA

Provided training, support, direction and mentorship to continually develop employee work habits, job skills and safety practices.Controlled procedures to drive production of conforming fabricated assembly components and compliance with quality standards. Assigned work to department personnel to attain department objectives. Established and analyzed cost control systems to achieve department budget objectives. Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials. Built, supervised and mentored in receiving and inbound operations

Commercial Truck Driver, 09/2014 to 05/2015

DF Transport Inc – Austell, GA

Communicated with company dispatchers to alert of any issues or delays. Made sure that deliveries were on time for scheduled appointments. Charted out upcoming routes with GPS technology maps. Performed duty per company and DOT expectations. Driving 10 hours per day. Customer Service Help Desk Representative, 02/2013 to 08/2014 CDE Services Inc – Marietta, GA

Maintained customer satisfaction while handling product returns quickly and professionally. Responded to customer requests for products, services and company information. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products. Managed over 70 calls per day. Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge. Sales Associate, 02/2009 to 01/2013

Macy's – Atlanta, GA

Engaged with customers to effectively build rapport and lasting relationships. Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns. Prepared merchandise for the sales floor by pricing or tagging. Help Desk Technician, 03/2008 to 10/2010

Ryla Teleservices – Kennesaw, GA

Resolved issues with systems, hardware and telephones quickly and accurately. Submitted service tickets for equipment maintenance requests. Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. Handling 50 plus calls daily, and activating accounts for clients interested in new services. Education

Associate of Arts: Graphic Design, 03/1996

Miami Dade College - Miami, FL

Associate of Arts: Mortgage Broker, 06/2005

Intracoastal Real Estate - North Miami Beach, FL

Certificate: Commercial Truck Driver, 05/2009

Katlaw Truck Driving School - Austell, GA

Certification Clinical Research Coordinator: Clinical Research Coordinator, 06/2018 Kriger Research Center - Canada

High School Diploma: 08/1992

North Miami Senior High School - North Miami, FL

Additional Information

Making the list of top 10 Sales Associate at Macy's and letters from Customer outstanding customer service. Handling more inbound and outbound calls as a Customer Service Help Desk Technician for CDE services.

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