Customer Service Rep
Resume:
DEMI SMALL
CUSTOMER SERVICE
Customer service rep with 3+ years of
experience, looking for a position where I
can grow and gain more customer service
skills. A dedicated representative in
resolving customer inquiries, addressing
concerns, and ensuring customer
satisfaction. I am an efficient worker
especially when it comes to helping
others.
CONTACT INFO
*************@*****.***
EXPERIENCE
SERVER
Fernando’s Fajita Factory MAY 2023- CURRENT
As a server I welcome and seat guests, take guest orders, communicate the orders effectively to the kitchen and in addition, memorize the menu and offer recommendations to upsell appetizers, desserts, or happy hour drinks. PACKAGE HANDLER
UPS SEPT 2022-MAY 2023
As a package handler I sorted packages and stacked them on pallets. I adhered to all warehouse safety guidelines. I reported any issues to the warehouse manager. I loaded packages at the warehouse. I made sure all packages were properly packed and loaded.
DISPATCHER/CUSTOMER SERVICE REP
GC LOGISTICS MAY 2021-2022
As a dispatcher I received emergency and non-emergency calls, monitoring driver logs, keeping records, addressing problems, and dispatching different members of the team. As a customer service rep, I made reservations, modifications to reservations, inbound/outbound calling, and put it in helpdesk tickets in. I have work from home experience working with this job. With this company I have learned that being punctual and having a cheerful outlook is everything. TEAM MEMBER / TEAM LEAD
Whataburger Feb 2020-Apr 2021
As a team member at Whataburger, I learned to work all positions in the restaurant from front counter to the back of the house doing prep. I eventually moved up to become a team leader, where I made the plan of the day schedule, I also had to make sure everything was in order throughout the day, such as counting products, making sure the safe counts were in order, and that all team members were in position doing their jobs productively.
ABOUT ME
I am a single mother of a beautiful little girl. She is my why and my reason to constantly try to find better for not only her but myself. I enjoy traveling because it takes me out of my comfort zone and inspires me to be open to trying new things. I have also been learning Spanish in my daily life. I do aspire to be bilingual one day. I am a moderate speaker that is still learning.
EDUCATION
PEARL HIGH SCHOOL
HS Diploma
May 2019
SKILLS
• Microsoft Word, Excel,
PowerPoint.
• Computer/typing
• Being calm under pressure.
• Professional in workplace
• Money management
• Adaptability
• Patience
• Communication
• Technical
• Answer inbound calls.
• Make outbound calls.
Contact this candidate