Shade Willis

OBJECTIVE

To obtain a position that fulfills my need to expand my knowledge and experience in the workplace.

SKILLS

• Typing (40wpm)

• Date Entry

• Clerical

• Cash

• Shipping & Receiving

• Ten Key

• Bookkeeping

• Retail

• Customer Service

• Accounts Receivables

EMPLOYMENT HISTORY:

Care Provider March 2017 to December 2023

Took care of Aunt. Provided personal needs such as grocery shopping, cooking, and bathing.

AT&T Santa Clara, Ca.

Sales Support Representative November 2007-February 2017

• Deliver AT&T’s “Our Retail Promise”

• Provided excellent customer service to retail shoppers

• Processed credit cards, cash and checks

• Effectively resolved customers inquires with the ability to remain calm under pressure and apply sound judgment

• Ability to adjust communication to fit the need and level of understanding of the receiver

• Assisted with sales when needed

Comcast Call Center

Customer Service 2005-2007

• Repair Agent for Comcast Call Center

• Handled problematic repair calls for TV, Internet

• Escalation point for customer calls with issues pertaining to connection of equipment, customer service escalation and scheduled appointments for service issues

• In addition, covered billing and payment questions

• Passed monthly customer service measurements

EDUCATION

Alameda College Alameda, CA

Business Administration 1995 – 1997

Chabot College Hayward, CA

Real Estate 2005- 2006

Contact this candidate