Customer Service Employee Relations

Karina G. Quiroz

239-***-**** *************@*****.***

Education

Florida Southwestern State College, Ft. Myers, FL

Bachelor’s in Business, Management

Associates in Science, General Studies

Work Experience

HR Administrator- Current

ARTHREX, Naples, FL

●Advises employees and management on the interpretation of personnel policies, programs and procedures

●Responsible for recruiting, onboarding and orientation of new employees(ATS)

●Lead employee relations investigations on employee issues

●Assist with training and regulatory audits as needed

HR Assistant- July 2018 to November 2020

Structure Medical, Naples, FL

●Recruiting

●Insurance claims/collections

●General Bookkeeping and accounting activity

●Marketing

●Administrative duties

●Ascentis

●Visual

●Smartviews

●SAP

Banker- April 2013 to February 2016

Wells Fargo Bank, Bonita Springs, FL

●Accomplished all my goals with excellent payout numbers and several Credit, Loans, Mortgage, brokerage referrals & accounts

●Took care of customers personal accounts and some finances

●Provided Financial Advice

●Public Notary

●Developed understanding of customer service and relations

●Strong business technical writing skills and excellent communication/people skills

Skills

●Microsoft Office (All)

●Lean Six-Sigma knowledge

●Bilingual (Fluent in English and Spanish)

●Good working knowledge of Access/SQL

●Ability to analyze data to drive results

●Strong written, verbal, and presentation skills

●Data entry

●SAP

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