Alma Fuentes
Bilingual Customer Care Professional (Remote)
Gainesville, Florida, United States
ad49ni@r.postjobfree.com
SUMMARY
Seeking for a remote job opportunity to provide an organization, company, agency or individual highly qualified professional services to clients.
WORK EXPERIENCE
May 2022-Current
Bilingual Customer Care Professional (Remote)
Lighthouse Works!
Gainesville, Florida, United States
Telephonic/remote information, assistance and support to clients applying and eligible for public assistance benefits promoting accesibility, empowerment and self-suffiency. Navigate designated agency software to review confidential client electronic records. Inform clients of their case status and/or assistance options according to DCF policies and procedures. Brief counseling and de escalation intervention to callers as neededto expedite action for eligibility determination.
February 2021-March 2022
Patient Room Cleaner
HHS Environmental Services, LLC
Ocala, Florida, United States
Assigned to special COViD unit to perform housekeeping tasks as scheduledMore August 2020-February 2021
Group Leader
Marion County Public Schools
Ocala, Florida, United States
Facilitated leisure/recreational activities for students in after school programmore February 2019-June 2020
Medical Social Worker
Hospice of Marion County
Ocala, Florida, United States
Provided bilingual psychosocial assessments, care planning, end of life pre-planning counseling, advanced directives, community networking to terminally ill patients and their families in nursing homes and home-based hospice caremore February 2016-June 2019
Social Services Counselor
The Centers, Inc
Ocala, Florida, United States
Provided psychiatric social work, case management and counseling to patients in an inpatient psychiatric care unitmore
February 2018-February 2019
Social Services Assistant
Ocala Health & Rehabilitation Center
Ocala, Florida, United States
Assistant to Social Services Director in completing psychosocial assessments, office management and providing bilingual support to long term care nursing home patients and familiesmore School Social Worker (K-12)
Hernando County School Board - Brooksville, FL
EDUCATION
-Current
High School Diploma
Academia Sara Monica
United States
Current
High School Diploma
*Academia Sara Monica
*United States
-Current
Master's in Social Work
University of Puerto Rico
United States
Master's in Social Work
*University of Puerto Rico
*United States
• Social Work
1987-1990
Master's in Social Work
University of Puerto Rico
United States
Master's in Social Work
University of Puerto Rico-Rio Piedras - Rio Piedras, PR August 1987 to June 1990
●Social Work
• Social Work
1987-1990
High School Diploma
Academia Sara Monica
United States
High School Diploma
Academia Sara Monica - Santurce, PR
1987-1990
1981-1986
Bachelor's in Social Welfare
University of Puerto Rico
United States
Bachelor's in Social Welfare
University of Puerto Rico-Rio Piedras - Rio Piedras, PR August 1981 to June 1986
●Social Welfare
• Social Welfare
1981-1986
Bachelor's in Social Welfare
University of Puerto Rico
United States
1981-1986
Bachelor's in Social Welfare
*University of Puerto Rico
*United States
• Social Welfare
SKILLS
Multilingual Social Work Housekeeping/Cleaning Team Lead/Manager Case Management Long- Term Care Patient Education Patient Care Data Entry Proofreading Executive Assistant Skills Public/Media/Press/Analyst Relations Project/Program Management Office Management Psychiatry and Mental Health Training/Teaching Customer Support/Service Code Reviews After School Programs Terminally Ill Nursing Home Hospice Care Community and Social Services Home Care Academic Advice Educational Administration Homeless Services Administrative Skills Healthcare Administration Addiction Counseling Computer Skills Child Protection/Welfare Behavioral Health Crisis Intervention Editing
CERTIFICATIONS
Certificate of Recognition and Aapteciation
Certificate of Appreciation
Certificate of Salute
HONORS & AWARDS
Employee Excellence Award
March 2020 Hospice of Marion County Award. Ocala FL Suma Cum Laude Award
Employee Excellence Award
March 2020 Hospice of Marion County Award. Ocala FL. Certificate of Salute
February 2005 Office of Guidance and Counseling. District of Columbia Public Schools. Certificate of Recognition and Aapteciation
May 20...
LANGUAGES
Spanish - Intermediate English - Intermediate