NAHOM

WOLDU

ad49n4@r.postjobfree.com

437-***-****

Toronto, ON M5A 2N2

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

PROFESSIONAL SUMMARY

Queens Supermarket - Customer Service Representative Ethiopia,Addis Abeba • 09/2021 - 05/2023

WORK EXPERIENCE

Handled customer inquiries and suggestions courteously and professionally.

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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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• Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times.

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English

Professional Working

LANGUAGES

SKILLS

• Call Management

• Scheduling

• Report Generation

• Product Knowledge

• Delivery Scheduling

• Quality Control

Unity University

Addis Abeba,Ethiopia • 05/2021

Bachelor Of Science : Civil

Engineering Technology

EDUCATION

Creativity and problem solving skill

CERTIFICATIONS

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