Customer Service Support
Resume:
MY CURRICULUM VITAE.
ONYANGO DAVID OKOTH,
PROFESSIONAL SUMMARY,
-Passionate about promoting lasting customer satisfaction by delivering
quality service and unparalleled support. Proficient in customer service
best practices and related options.
-Well-qualified professional proficient in handling complex customer issues
and promoting positive experiences. Efficiency-driven and organised with
team-orientated mentality and dedication to customer satisfaction,
business goals and sales excellence.
-Passionate professional with experience in data accuracy and management.
Independent problem-solver focused on customer service and product
development. Works well under tight deadlines.
WORK HISTORY
1 Customer support,
Airtech Company 7/2023-03/2014
-Provided exceptional customer support services to clients in both English and German languages, ensuring clear and effective communication.
-Leveraged fluency in English and German to assist international clientele, demonstrating cultural sensitivity and understanding.
-Acted as a pivotal member of the customer support team within the SaaS industry, applying knowledge of SaaS products and services to address customer inquiries and issues.
-Demonstrated proficiency in basic technical concepts to effectively troubleshoot and resolve customer issues, enhancing overall customer satisfaction.
-Utilized CRM, chat, and email communication tools proficiently to provide timely and personalized support to customers, optimizing their experience with the product.
-Facilitated the onboarding process for new customers, guiding them through setup procedures and ensuring a smooth transition to the platform.
-Proactively engaged in retaining existing customers by addressing their needs and concerns, fostering long-term relationships and loyalty.
-Maintained a customer-centric approach in all interactions, prioritizing customer satisfaction and delivering tailored solutions to meet their needs.
-Demonstrated adaptability and willingness to accept new challenges, contributing to the continuous improvement of customer support processes and procedures.
-Provided own equipment, including PC or laptop, web camera, etc., and maintained an excellent internet connection to ensure uninterrupted service delivery.
-Committed to achieving goals and objectives, consistently striving for excellence in customer service delivery and contributing to the company's success.
2 Virtual assistant
Direct Client from USA 02/2023-07/2023
-Provided comprehensive administrative support to clients remotely, managing emails, calendars, and appointments with efficiency and attention to detail.
-Conducted research tasks, gathered data, and prepared reports to aid in decision-making processes for clients.
-Handled travel arrangements, including booking flights, accommodations, and transportation, ensuring smooth travel experiences for clients.
-Managed social media accounts for clients, creating and scheduling posts, responding to messages, and engaging with followers to enhance online presence.
-Assisted in the organization of virtual meetings and conferences, coordinating logistics and preparing necessary materials.
-Acted as a point of contact between clients and external parties, managing communication effectively and professionally.
-Utilized various software and tools such as Microsoft Office, Google Workspace, Trello, and Slack to streamline workflow and enhance productivity.
-Maintained confidentiality and handled sensitive information with discretion and integrity.
-Adapted quickly to new tasks and technologies, demonstrating flexibility and a willingness to learn.
3 Customer Service Representative
Salix Data Africa 02/2022-01/2023
- Manage large amounts of outbound calls in a timely manner
- Document all call information according to standard operating procedures
- Complete call logs and reports
-Recognize, document, and alert the management team of trends in
customer calls
- Customer focus and adaptability to different personality types
- Sending and responding to emails and faxes
- Research required information using available resources.
4 Customer Service Representative
DIGITAL DIVIDE DATA (Proctor Financial project) 10/2021-02/2022
- Manage large amounts of outbound calls in a timely manner
-Communicate with clients through emails and faxes
- Meet personal/team qualitative and quantitative targets
- Research required information using available resources
- Document all call information according to standard operating procedures
- Complete call logs and reports
-Recognize, document, and alert the management team of trends in
customer calls
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities and manage time effectively
- Utilize software, databases, scripts, and tools appropriately
- Data entry and research as required to troubleshoot customer problems.
5 Production Clerk 03/2020-10/2021
ORBIT CHEMICALS
- Data entry and Record-Keeping
- Compiled and analysed data using Microsoft Excel and Access.
- Managed customer orders and invoices to reduce financial discrepancies.
- Maintained office files in both electronic and hard copies.
-Received and screened high-volume internal and external communications,
including calls, email and mail.
6 Procurement and Supply Chain Intern. 02/2019-03/2020
KENYA MEAT COMMISSION
- Assist in the procurement of goods and services for the commission
- File all the procurement documents in a systematic manner
- Assist in the preparation of the procurement documents
- Receiving and issuing approved items in the store
- Assist in the administrative functions in the department such as printing.
CERTIFICATIONS,
- SAMASOURCE TRAINING: Feb 2021-Introduction to Artificial Intelligence.
REFEREES
1 Grace Kamau Nyathira
Lead Planner
Salix Data Africa
Email: ***********@*****.***
Mobile:+254*********
2 Mr. Isaac Onsarigo
Human Resource Assistant
Kenya Meat Commission
Mobile:+254*********
3Mr. Evans Apondi
Orbit chemical
Production Manager
Email: ***********@*****.***
Mobile No: +254*********
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