Customer Service Home Health

MIRLANDE THAM

KEARNY, NJ *****

(***) ***–****

***********@*****.***

PROFESSIONAL SUMMARY:

Dynamic professional with extensive experience spanning over 5+ years in clerical and administrative roles within healthcare settings. Proficient in receptionist duties, scheduling, filing, and data entry, leveraging advanced skills in Microsoft Office Suite, including Word, Excel, and Outlook. Demonstrates exceptional customer service abilities acquired through sales and front desk experience. Possesses multilingual proficiency and excels in medical receptionist responsibilities, including medical terminology and records management. Highly organized with strong time management skills, ensuring efficient office operations. Experienced in critical care environments, including dementia and Alzheimer's care, ICU, and hospital settings, with a commitment to maintaining HIPAA compliance. Proven ability to mentor and supervise staff, contributing to a positive work environment.

SKILLS:

Receptionist

Scheduling

Filing

Data Entry

Microsoft Office

Sales Experience

Outside Sales

Customer Service Skills

Microsoft Word

Clerical

Microsoft

Office Experience

Front Desk

Multilingual

Medical Receptionist

Microsoft Excel

MS Office

Customer Service

Sales

Organizational Skills

Time Management

Outlook

Dementia Care

Excel

Mentoring

English

Medical Office Experience

Alzheimer's Care

Critical Care Experience

ICU Experience

Medical Terminology

Medical Records

Laundry

Hospital Experience

HIPAA

Medical terminology

Customer service

Clerical experience

Hospital experience

HIPAA

ICU experience

PeopleSoft

Epic

Supervising experience

Social work

Home Health

PROFESSIONAL EXPERIENCE:

BELLEVUE HOSPITAL – NEW YORK, NY OCT 2018 – DEC 2023

Clerical Associate III/ Patient Assistant

Maintain a well-organized office environment on a daily basis.

Handled and entered patient demographics and maintained medical record as well as data.

Scheduled appointments and rescheduled them as well as per the need

Updated EMR

Interacted with patients, doctors and all medical staffs and resolved their queries also.

Processed referrals whenever needed.

Collect incoming and outgoing confirmation from the fax machine.

Expedite all New Admissions, Discharged and all transferred babies within the Neonatal intensive care unit.

EDUCATION:

COLLEGE OF NEW ROCHELLE – NEW ROCHELLE, NY; 2004 – 2007

BA OF ARTS IN SOCIAL SCIENCE

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