STEPHANIE L. BACOTE

ad49kp@r.postjobfree.com 470-***-**** Kennesaw, GA

Summary Property Manager with 10+ years of experience in property management. Exceptional at developing rapport with a diverse resident base, coaching leasing teams, and maintaining a beautiful property. Proven ability to handle multiple high-priority assignments and meet deadlines. Excellent research, analytical, problem-solving, and decision-making abilities. Seeking to exceed closing ratios, financial performance, and many other company goals. Responsible for managing over 300 apartments and homes combined throughout the US. Dedicated Property Manager who is highly skilled in conflict resolution and mediation techniques that balance concerns to provide harmonious operations. Skills • Annual compliance with Fair housing

mandates

• New construction management

• Knowledge of leasing and market conditions

• Sales and marketing

• Tax Credit Experience 2 years

• Multi-family property management

• Coaching and training

• Reliable and accountable

• Microsoft Office

• Yardi, Blue Moon, RealID, Snappt,

Funnell, HappyCO, Teams, Flamingo,

Opti Rent, PDQ, Knock, and Click Pay.

• Set Individual and Team Goals

• Customer experience specialist

• Project planning and execution

• Conflict resolution

Experience

Assistant Property Manager 06/2023 - Current

RPM Living Sandy Springs, GA 532 Doors

• Increased Occupancy by 12% and kept a record of 89% by the 10th of the month.

• Solicited and analyzed bids for repairs, renovation, and general maintenance.

• Maintained thorough, accurate, and compliant records for internal and regulatory audits.

• Maintained in-depth knowledge of competition by consistently evaluating market conditions and trends.

• Asset Management for the community

• Updated and maintained rental agreement files and documents.

• Monitored and documented delinquencies and other forms of income

• Reviewed and interpreted vendor contracts to enforce requirements. Dual Property Manager 08/2021 – 06/2023

Elite Property Cartersville, GA 240 Doors – Rome GA 181 Doors

• Tax Credit / HOME credited application and re-certification specialist

• Excellent communicator

• Worked for a large client portfolio

• Resilient when exposed to different elements.

• Strong execution of the property marketing plan

• Maximized use of the marketing software increasing prospect traffic weekly

• Use YARDI, BLUEMOON, and RealID daily.

• Handled resident concerns and expedited maintenance requests.

• Inspected properties regularly to identify deficiencies and schedule repairs.

• Collected monthly assessments, rental fees, deposits and payments. National Leasing Manager 03/2012 - 01/2021

ResiCAP Atlanta, GA managed 35 States Overseed 20.

• Created and implemented standard operating procedures for leasing coordinators, application specialists, and leasing marketing associates, improving departmental efficiency.

• Assisted in the hiring, training, and career development of all non-management leasing personnel.

• Managed twenty-one direct reports, encompassing all leasing coordinators & application specialists for thirty-seven states.

• Marketed and advertised vacancies on media and advert channels to attract potential tenants.

• Trained staff in compliance, policies, and procedures to maximize success.

• Established and implemented leasing goals while managing an effective lease expiration program.

• Verified property compliance with state and federal regulations avoiding discrimination or illegal practices.

• Liaised between company and owners to address and remedy ongoing concerns.

• Achieved the highest possible net operating income by implementing cost control and revenue improvement programs.

Leasing Compliance Manager

RESICAP Atlanta, GA

• Organized initiatives, drafted documentation, and enforced compliance with best practices.

• Maintained compliance standards for all contract deliverables.

• Completed internal and external audits according to established procedures.

• Reviewed customer issues, company processes, and other operational areas to check compliance.

• Generated and presented issue and recommendation reports to leadership and auditing team, identifying areas requiring additional support.

• Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.

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